Voice over IP Rates

1. Billing Increments/Call Rounding. U.S. Mainland calls terminating in the U.S. Mainland are billed in an initial increment of 18 seconds, and then in six-second increments thereafter. U.S. Mainland calls terminating internationally are billed in an initial increment of 30 seconds, and then in six-second increments thereafter. If the computed charge includes a fraction of a cent, the fraction is rounded up to the nearest whole cent.

2. Voice over IP Service Type Rates and Charges: Rates and charges for each of the VoIP Services types are set forth below. Rates and charges for International calls, certain Local features, directory assistance, and related items are set forth in applicable sections in this Guide.

2.1 IP Flexible T1 Rates and Charges: The following charges apply to Flexible T1 Service. Flexible T1 Service is available via the BUNDLED pricing plan with unlimited local and domestic long distance calls.

2.1.1 IP Flexible T1 Base MRC: A $625 base monthly recurring charge (Base MRC) applies to IP Flexible T1 service. The Base MRC applies to each bundle at each Customer location and includes Internet Dedicated Price Protected T1 (1.5 Mbps) transport service with a standard router, the applicable VoIP Service Equipment, and local access and unlimited outbound U.S. long distance and local calling (subject to the number of simultaneous calling units selected). Each IP Flexible T1 bundle is limited to a maximum of 24 simultaneous calls.

2.1.2 Simultaneous Calling Capacity Charge: A $35 monthly recurring charge applies per simultaneous calling unit. A minimum of two units is required. Each such per-call simultaneous calling unit includes the ability to make one outbound U.S. long distance or local call or receive one inbound call at a time. Calls to international locations can also be made but are billed at metered rates as set forth in the applicable section in this Guide.

2.1.3 Bundled Site Activation Fee: A bundled site activation fee of $250 applies for each Internet Dedicated bundle at each location.

2.1.4 Service Establishment Fee: A non-recurring service establishment fee of $250 applies for new VoIP Customers only.

2.1.5 Battery Backup Option: The battery backup option available with IP Flexible T1 configurations may be purchased or rented at the following rates:

One-time purchase charge $243

Monthly rental charge 21

2.1.6 Enhanced Voice-mail: A $5.00 monthly recurring charge applies per configured user for Voice-mail.

2.1.7 Discounts: Term discounts shown in the table below are applicable only to the following IP Flexible T1 charges: Simultaneous Calling Capacity Charge; Direct Inward Dial (DID) charges; Base MRC, and Enhanced Voice-mail. These discounts are not available for any other IP Flexible T1 services, charges, or features.

*Term*	*Discount*
*2 years*	5%
*3 years*	10

2.2. IP Integrated Access Charges: The following charges apply to IP Integrated Access Service. IP Integrated Access Service is available via the A LA CARTE pricing plan with Tiered pricing options.

2.2.1 Tiered Pricing Simultaneous Calling Capacity Charge: The following charges apply for Simultaneous Calling Capacity (the number of Simultaneous Call Units Customer elects). Minutes cannot be shared between Locations nor can they be rolled over from month to month. Calls to international locations can also be made but are billed at metered rates as set forth separately below in the Rates and Charges section.

A. Monthly Recurring Charge: A monthly recurring charge applies per simultaneous calling unit, based on Service Option, as shown in the following table. A minimum of two units is required. Each simultaneous calling unit includes unlimited Intra-enterprise calling, unlimited local calling, and 1,500 Inter-enterprise outbound VoIP long distance (LD) as summarized in the following table.

B. Inter-enterprise Overage Charge: Tiered overage charges apply to minutes in excess of 1,500 Inter-enterprise outbound VoIP LD minutes, as shown in the below table.

		*Intra-enterprise*		*Inter-enterprise*
*Service Option*	*Monthly Recurring Charge Per Simultaneous Call Unit*	*VoIP LD minutes included*	*Local Calls Included*	*VoIP LD minutes included*	*Overage Charge per Minute*
*Domestic LD and Local*	*$35*	*Unlimited*	*Unlimited*	*1,500*	*$0.03*
*Domestic LD only*	30	*Unlimited*	*N/A*	*1,500*	*0.025*

2.2.2 Optional Virtual Fx Service Simultaneous Calling Capacity Charge: A $22 monthly recurring charge applies per Simultaneous Call Unit for optional Virtual Fx Inbound Local service. Each such monthly charge includes the ability to receive one inbound local call at a time. A separate charge applies for the DID numbers.

2.2.3 Change in Simultaneous Call Count: Customer must maintain its simultaneous call count for at least a 30-day period before requesting a change in simultaneous call count.

2.2.4 Equipment and Access

A. In addition to the fees set forth above, Customer will pay the applicable fees (not included here) for the gateway, access or transport service (e.g., port and permanent virtual circuit charges), CPE, or any other services or equipment not explicitly described as part of the A LA CARTE pricing. Such fees will be described in the separate contract for the attendant service and/or CPE.

B. A LA CARTE pricing does not include Companys Internet Dedicated Services or Private IP Service which must be purchased separately by Customer as transport for use with IP Integrated Access.

2.2.5 Service Establishment Fee: The following non-recurring service establishment fees apply per Location, based on the number of Active DIDs:

	*Service Establishment Fee*
*Number of Active DIDs*	*( per location)*
*1 24*	*$ 100*
*25 75*	*250*
*76 300*	*500*
*301 1,000*	*750*
*1,001 5,000*	*1,000*
*5,001 12,500*	*2,500*
*12,501 20,000*	*4,000*
*>20,001*	*ICB*

2.2.6 Feature Profiles: A feature profile is established for every unique DID number. IP Integrated Access sites are provided feature profiles at no charge.

2.2.7 Optional Network Features: The following monthly recurring charges apply:

A. Auto Attendant: A $30 monthly recurring charge applies per instance. An "Instance" means each menu of options that a caller may choose to access. Each separate listing of touch tone options presented to a caller is considered a separate menu.

B. Enhanced Voice-mail: A $5 monthly recurring charge applies.

2.2.8 Discounts. Term discounts shown in the table below are applicable only to the following IP Integrated Access charges: Simultaneous Calling Capacity monthly recurring charges and Domestic LD rates; Optional Network Features charges; and DID block charges.

*Term*	*Discount*
*2 years*	5%
*3 years*	10

2.3. IP Trunking Rates and Charges: The following rates and charges apply to IP Trunking Service. IP Trunking is available via the A LA CARTE pricing model with Tiered pricing options.

2.3.1 Tiered Pricing Simultaneous Calling Capacity Charge: The following charges apply for Simultaneous Calling Capacity (the number of Simultaneous Call Units Customer elects). Minutes cannot be shared between Locations nor can they be rolled over from month to month. Calls to international locations can also be made but are billed at metered rates as set forth separately below in the Rates and Charges section.

A. Change in Simultaneous Call Capacity: Customer must maintain its simultaneous call capacity for at least a 30-day period before requesting a change in that capacity.

B. Monthly Recurring Charge: A monthly recurring charge applies per simultaneous calling unit, based on Service Option, as shown in the following table. A minimum of two units is required. Each simultaneous calling unit includes unlimited Intra-enterprise calling, unlimited local calling, and 1,500 Inter-enterprise outbound VoIP long distance (LD) as summarized in the following table.

C. Inter-enterprise Overage Charge: Tiered overage charges apply to minutes in excess of 1,500 Inter-enterprise outbound VoIP LD minutes, as shown in the below table.

		*Intra-enterprise*		*Inter-enterprise*
*Service Option*	*Monthly Recurring Charge Per Simultaneous Call Unit*	*VoIP LD minutes included*	*Local Calls minutes included*	*VoIP LD minutes included*	*Overage Charge per minute*
*Domestic LD and Local*	*$35*	*Unlimited*	*Unlimited*	*1,500*	*$0.03*
*Domestic LD only*	30	*Unlimited*	*N/A*	*1,500*	*0.025*

2.3.2 Optional Virtual Fx Service Simultaneous Calling Capacity Charge: A $22 monthly recurring charge applies per Simultaneous Call Unit for optional Virtual Fx Inbound Local service. Each such monthly charge includes the ability to receive one inbound local call at a time. A separate charge applies for the DID numbers.

2.3.3 Equipment and Access

B. A LA CARTE pricing does not include Company Internet Dedicated Services or Private IP Service which must be purchased separately by Customer as transport for use with IP Trunking service.

2.3.4 Service Establishment Fee: The following non-recurring service establishment fees apply per Location, based on the number of Active DIDs:

	*Service Establishment Fee*
*Number of Active DIDs*	*( per location)*
*1 24*	*$ 100*
*25 75*	*250*
*76 300*	*500*
*301 1,000*	*750*
*1,001 5,000*	*1,000*
*5,001 12,500*	*2,500*
*12,501 20,000*	*4,000*
*>20,001*	*ICB*

2.3.5 Feature Profiles: A feature profile is established for every unique DID number. IP Trunking sites are provided feature profiles at no charge.

2.3.6 Optional Network Features Charges: The following monthly recurring charges apply:

A. Auto Attendant: A $30 monthly recurring charge applies per instance. An "Instance" is means each menu of options that a caller may choose to access. Each separate listing of touch tone options presented to a caller is considered a separate menu.

B. Enhanced Voice-mail: A $5 monthly recurring charge applies.

2.3.7 Discounts. Term discounts shown in the table below are applicable only to the following IP Trunking charges: Simultaneous Calling Capacity monthly recurring charges and Domestic LD rates; Optional Network Features charges; and DID block charges.

*Term*	*Discount*
*2 years*	5%
*3 years*	10

2.4 Hosted IP Centrex Rates and Charges: The following rates and charges apply to Hosted IP Centrex Service. Hosted IP Centrex is available via the A LA CARTE pricing model with Unlimited or Tiered pricing options and via the BUNDLED pricing model with Unlimited pricing options. For each Customer location, up to two T-1 lines may be utilized, each of which must be purchased as part of a separate bundle.

2.4.1 A LA CARTE Unlimited Pricing Simultaneous Calling Capacity Charge. The following monthly recurring charges apply per simultaneous calling unit. A minimum of two units is required. Each such simultaneous calling unit includes unlimited Intra-enterprise calling, unlimited local calling if the Customer selects the Domestic LD and local service option, and unlimited Inter-enterprise LD minutes. Calls to international locations can also be made but are billed at metered rates as set forth in this Guide.

*Service Option*	*Monthly Recurring Charge Per Simultaneous Call Unit*
*Domestic LD and Local*	*$35*
*Domestic LD only*	30

Unlimited pricing is available to Customer only if Customer is not:

· In a multi-building campus environment;

· A call center;

· Aggregating traffic from multiple sites to a single site;

· A hospitality/hotel/motel/retirement home or similar-type facility; or

· A property management company leasing space to be served by the VoIP Service.

2.4.2 A LA CARTE Tiered Pricing Simultaneous Calling Capacity Charge: The following charges apply for Simultaneous Calling Capacity (the number of Simultaneous Call Units Customer elects). Minutes cannot be shared between Locations nor can they be rolled over from month to month. Calls to international locations can also be made but are billed at metered rates as set forth separately below in the Rates and Charges section.

A. Change in Simultaneous Call Capacity: Customer must maintain its simultaneous call capacity for at least a 30-day period before requesting a change in that capacity.

C. Inter-enterprise Overage Charge: Tiered overage charges apply to minutes in excess of 1,500 Inter-enterprise outbound VoIP LD minutes, as shown in the below table.

		*Intra-enterprise*		*Inter-enterprise*
*Service Option*	*Monthly Recurring Charge Per Simultaneous Call Unit*	*VoIP LD minutes included*	*Local Calls minutes included*	*VoIP LD minutes included*	*Overage Charge per minute*
*Domestic LD and Local*	*$35*	*Unlimited*	*Unlimited*	*1,500*	*$0.03*
*Domestic LD only*	30	*Unlimited*	*N/A*	*1,500*	*0.025*

2.4.3 Optional Virtual Fx Service Simultaneous Calling Capacity Charge: A $22 monthly recurring charge applies per Simultaneous Call Unit for optional Virtual Fx Inbound Local service. Each such monthly charge includes the ability to receive one inbound local call at a time. A separate charge applies for the DID numbers.

2.4.4 Change in Simultaneous Call Count. Customer must maintain its simultaneous call count for at least a 30-day period before requesting a change in simultaneous call count.

2.4.5 Equipment and Access

A. In addition to the fees set forth above, applicable fees (not included here) are charged for the gateway, access or transport service (e.g., port and permanent virtual circuit charges), CPE, or any other services or equipment not explicitly described as part of the A LA CARTE pricing. Such fees are described in the separate contract for the attendant service and/or CPE.

B. A LA CARTE pricing does not include Internet Dedicated Services or Private IP Service which must be purchased separately by Customer as transport for use with Hosted IP Centrex service.

2.4.6 BUNDLED Pricing

A. BUNDLED Base MRC: The base monthly recurring charges (BUNDLED Base MRC) in the following table apply, based on transport option, capacity and router option. The applicable VoIP Service Equipment is included in the Bundled Base MRC.

*BUNDLED Transport Option/Capacity/Router Option*	*BUNDLED Base MRC*
*Internet DSL Office*
*384 kbps*	*$250*
*768 kbps*	*300*
*Internet Dedicated Tiered 768 kbps*
*Standard Router*	*900*
*Upgraded Router*	*1,000*
*Internet Dedicated Price Protected T1 (1.5 Mbps)*
*Standard Router*	*1,000*
*Upgraded Router*	*1,100*
*Optional Internet Dedicated Shadow T1 (1.5 Mbps)*	*800*

B. Composition of Bundled Base MRC: The Bundled Base MRC applies to each bundle at each Customer location and includes the selected BUNDLED transport service (including Shadow T1, if applicable), the applicable VoIP Service Equipment, local access and unlimited outbound domestic long distance and local calling (subject to the number of simultaneous calling units selected). Each bundle is limited to the capacity of the transport service selected (either 384 kbps, 768 kbps or 1.5 Mbps) and to the simultaneous calling capacity available and selected for that transport service. The capacity of the Ethernet switch provided via BUNDLED pricing (whether standard or upgraded) is based on the simultaneous calling capacity selected. Additional capacity must be purchased separately.

2.4.7 BUNDLED Unlimited Pricing Simultaneous Calling Capacity Charge: A $35 monthly recurring charge applies per simultaneous calling unit. A minimum of two units is required. Each such simultaneous calling unit includes unlimited Intra-enterprise calling, unlimited local calling if the Customer selects the Domestic LD and local service option, and unlimited Inter-enterprise LD minutes. Calls to international locations can also be made but are billed at metered rates as set forth in this Guide.

Unlimited pricing is available to Customer only if Customer is not:

· In a multi-building campus environment;

· A call center;

· Aggregating traffic from multiple sites through a single site;

· A hospitality/hotel/motel/retirement home or similar-type facility; or

· A property management company leasing space to be served by the VoIP Service.

2.4.8 BUNDLED Pricing Limitations: Optional IP phones, external firewalls, or any other services or equipment not explicitly described as part of BUNDLED pricing are not included with BUNDLED pricing.

2.4.9 Shadow T1 Service: Customer may order optional BUNDLED Internet Dedicated Shadow T1 Service, which is available only with the upgraded router option, to back up Customers primary BUNDLED transport service. When in use, BUNDLED Internet Dedicated Shadow T1 Service uses the VoIP Service Equipment included with Customers primary BUNDLED Internet Dedicated Service).

2.4.10 Optional Switch Capacity

A. Extra Analog Gateway Monthly Recurring Charge: A $60 monthly recurring charge applies for each additional block of four additional end-users above the simultaneous calling capacity selected under the BUNDLED Base MRC. The Bundled Base MRC only covers VoIP Service Equipment sufficient for a number of analog gateway ports equal to the simultaneous calling capacity selected.

B. Ethernet Switch for Upgraded Router:. If Customer selects one of the BUNDLED Internet Dedicated Services types of BUNDLED transport service which include an upgraded router, for an additional monthly recurring charge of $50, Customer may select a Cisco 2950 optional Ethernet switch which supports up to 48 ports. Other upgraded Ethernet switches, not described here, are also available pursuant to the separate CPE Service Attachment.

2.4.11 BUNDLED Site Activation Fee: The following BUNDLED Site Activation Fees apply at each location, based on transport option:

*BUNDLED Transport Service*	*Site Activation Fee*
*Internet Dedicated*	*$500*
*Internet DSL*	*150*

2.4.12 Service Establishment Fee: The following non-recurring service establishment fees apply per Location, based on the number of Active DIDs:

	*Service Establishment Fee*
*Number of Active DIDs*	*( per location)*
*1 24*	*$ 200*
*25 75*	*500*
*76 300*	*750*
*301 1,000*	*1,000*
*1,001 5,000*	*2,500*
*5,001 12,500*	*4,000*
*12,501 20,000*	*4,500*
*>20,001*	*ICB*

2.4.13 Optional Network Features available with A LA CARTE or BUNDLED pricing: The following monthly recurring charges apply:

B. Accounting and Authorization Codes: A $10 monthly recurring charge applies.

C. Attendant Console: A $20 monthly recurring charge applies per configured user.

D. Remote Office: A $10 monthly recurring charge applies per configured user.

E. Hosted IP Centrex Feature Profiles: One feature profile is provide per simultaneous call at no charge.

Customer may purchase additional feature profiles for an additional $5 monthly recurring charge for each additional feature profile.

F. Enhanced Voice-mail: A $5 monthly recurring charge applies.

2.4.14 Discounts: The following Term discounts are applicable only 

· Within A LA CARTE and BUNDLED Pricing: to Simultaneous Call Charges (MRC and Domestic Long Distance rates); Optional Network Feature Charges; DID blocks; and

· Within BUNDLED Pricing: to the MRC Base Charge; Shadow T1 redundancy; and rental price for the first two (2) Cisco 2950 Ethernet Switches.

*Term*	*Discount*
*2 years*	5%
*3 years*	10

Discounts are not available for any other VoIP Services, charges, or features.

[...]

3. Outbound International Calling: The following per-minute rates and surcharges apply to PSTN calls which originate in the United States and terminate in the following international locations. International Mobile Termination usage surcharges apply to usage which terminates via Commercial Mobile Radio Service at the following international locations:

Usage Charges - International Locations

4. Local Directory Assistance Rates Per Call: Local Directory Assistance is billed on a per-call basis. Customers may obtain two listings per call. If national capabilities are available, two different area codes are allowed. If not, the listings received must be from the same local calling area. Once a caller hears the automated greeting (or the operator), Customer will be billed for the call, even if Customer hangs up before asking for the listing. Additionally, if the operator cannot find a listing or it is "unlisted/not available," Customer will be charged. If an incorrect listing was provided, Customer may call Customer Service to receive a credit for the call.

The following per-call charges apply to calls to Local Directory Assistance calls, based on originating location of the call:

^1. No charge for a Customers first 5 calls per monthly billing period.

5. Long Distance and/or National Directory Assistance Rate Per Call by State: Call rating is based on where the call originates and what area code was used when 1-NPA-555-1212 was dialed. If these two factors involve two different states, the interstate rate applies. If the call originates in the same state as the area code dialed, the rate per call will be billed as an intrastate Directory Assistance call. For an inquiry out-of-state, Customer may dial any valid area code. Once a caller hears the automated greeting (or the operator), Customer will be billed for the call, even if Customer hangs up before asking for the listing. Additionally, if the operator cannot find a listing or it is "unlisted/not available," Customer will be charged. If an incorrect listing was provided, Customer may call Customer Service to receive a credit for the call.

5.1 A $2.75 per-call charge applies to calls to interstate Directory Assistance.

5.2 The following per-call charges apply to calls to intrastate Directory Assistance based originating location of the call:

Originating Location	Per-Call Charge
Albuquerque, NM	$0.60
Atlanta, GA	0.85
Austin, TX	0.30
Baltimore, MD	0.40
Boca Raton, FL	0.25
Boston. MA Suburban	0.95
Boston, MA Urban	0.95
Buffalo, NY	0.95
California GTE	0.95
California - PACBELL	0.25
Chicago, IL	0.75
Cincinnati, OH	0.30
Cleveland, OH	0.30
Dallas, TX	0.30
Denver, CO	0.40
Detroit, MI	0.45
Ft. Lauderdale, FL	0.25
Fort Worth, TX	0.30
Grand Rapids, MI	0.45
Hartford, CT	0.50
Houston, TX	0.30
Indianapolis, IN	0.44
Jackson, MS	0.45
Kansas City, KS	0.50^*
Kansas City, MO	0.48
Lansing, MI	0.45
Little Rock, AR	0.50
Memphis, TN	0.45
Miami, FL	0.25
Milwaukee, WI	0.80
Minneapolis, MN	0.50
New Hampshire	0.40
New Jersey	0.25
New York City, NY	0.95
North Portland, OR	0.60
Oklahoma City, OK	0.25
Orlando, FL - BellSouth	0.25
Orlando, FL Sprint	0.45
Philadelphia, PA	0.57
Phoenix, AZ	0.59
Pittsburgh, PA	0.57
Portland, ME	0.40
Portland, OR - GTE	0.50
Portland, OR non-GTE	0.50
Providence, RI	0.31
Raleigh, NC	0.52
Reno, NV	0.50
Rochester, NY	0.95
Salt Lake City, UT	0.50
San Antonio, TX	0.30
Seattle, WA GTE	0.25
Seattle, WA U.S. West	0.60
Springfield, MA	0.34
Springfield, MO	0.30
St. Louis, MO	0.48
Stamford, CT	0.50
Tampa, FL	0.40
Toledo, OH	0.30
Traverse City, MI	0.45
Tucson, AZ	0.59
Tulsa, OK	0.25
Virginia (Northern)	0.29
Washington, DC	0.36
* No charge for a Customers first 5 calls per monthly billing period.

6. Local Operator Assistance Rates and Charges:

The following per-call charges apply for Local Operator Assistance usage, based on location and call type:

	Call Type/Per-Call Charge
Location	Station-to-Station	Person-to-Person	Third Number Billing	Busy Line Verification	Busy Line Interrupt	Collect
Albuquerque, NM	$2.25	$3.00	$0.75	$2.50	$5.00	$0.75
Atlanta, GA	1.20	3.40	1.15	1.55	1.40	1.15
Austin, TX	1.30	2.60	2.60	1.35	2.20	1.00
Baltimore, MD	1.26	2.27	1.26	0.75	1.20	1.26
Birmingham, AL	0.80	0.80	0.80	0.35	0.40	1.00
Boca Raton, FL	0.75	2.50	1.00	0.35	0.40	1.00
Boston, MA Suburban	1.50	3.16	1.50	1.05	2.10	1.50
Boston, MA Urban	1.50	3.16	1.50	1.05	2.10	1.50
Buffalo, NY	0.40	3.49	1.58	1.07	1.61	1.58
California GTE	N/A	2.95	N/A	2.00	2.00	N/A
California - PACBELL	0.95	2.95	0.95	0.50	1.00	0.95
Charlotte, NC	1.00	1.00	2.50	0.35	0.40	2.50
Chicago, IL	1.05	1.80	1.80	2.00	7.00	3.50
Cincinnati, OH	0.45	3.00	1.50	0.60	1.15	3.00
Cleveland, OH	1.10	3.00	1.50	1.20	1.60	1.10
Dallas, TX	1.30	2.60	2.60	1.35	2.20	1.00
Denver, CO	1.85	3.90	1.85	1.50	3.00	1.50
Detroit, MI	1.65	4.50	2.20	2.00	7.00	2.10
Fort Worth, TX	1.30	2.60	2.60	1.35	2.20	1.00
Grand Rapids, MI	1.65	4.50	2.20	2.00	7.00	2.10
Hartford, CT	1.75	3.50	1.75	1.00	1.00	1.75
Houston, TX	1.30	2.60	2.60	1.35	2.20	1.00
Indianapolis, IN	1.05	4.50	2.20	2.00	7.00	2.10
Jackson, MS	1.44	4.32	1.20	1.14	1.68	1.20
Jacksonville, FL	0.75	2.50	1.00	0.35	0.40	1.00
Kansas City, KS	1.00	2.40	2.40	1.20	1.85	1.00
Kansas City, MO	1.10	2.40	2.40	1.20	1.85	1.00
Knoxville, TN	1.00	1.00	0.70	0.95	1.40	0.50
Lansing, MI	1.65	4.50	2.20	2.00	7.00	2.10
Little Rock, AR	0.90	2.50	0.90	1.40	2.15	0.90
Memphis, TN	1.00	1.00	0.70	0.95	1.40	0.50
Miami, FL	0.75	2.98	1.10	0.35	0.40	1.10
Milwaukee, WI	2.10	4.50	2.20	2.00	7.00	2.10
Minneapolis, MN	1.30	3.00	1.30	1.00	1.50	0.95
Nashville, TN	1.00	1.00	0.70	0.95	1.40	0.50
New Hampshire	1.65	3.50	1.65	0.00	0.00	1.65
New Orleans, LA	0.75	3.13	1.83	2.00	4.00	1.83
New York City, NY	0.40	3.49	1.58	1.07	1.61	1.58
Newark, NJ	1.26	2.27	1.26	0.00	1.51	1.26
Oklahoma City, OK	1.57	3.07	1.57	1.20	1.50	1.57
Orlando, FL - BellSouth	0.75	2.98	1.10	0.35	0.40	1.10
Orlando, FL Sprint	1.00	2.50	1.00	0.35	0.40	1.00
Philadelphia, PA	1.75	3.50	3.50	1.10	2.00	3.50
Phoenix, AZ	1.30	3.50	1.30	1.50	3.00	1.50
Philadelphia/Pittsburgh, PA	1.75	3.50	3.50	1.10	2.00	3.50
Portland, ME	1.30	3.70	0.00	0.00	0.00	0.75
Portland, OR - GTE	1.00	3.00	0.60	0.80	1.50	0.50
Portland, OR - North/USW	1.30	3.50	1.30	1.50	3.00	1.50
Portland, OR USW	1.30	3.00	0.50	1.40	2.80	0.50
Providence, RI	1.80	3.00	1.80	2.10	3.15	1.80
Raleigh, NC	1.00	1.00	2.50	0.35	0.40	2.50
Reno, NV	1.00	3.00	3.00	0.50	0.50	1.00
Rochester, NY	1.25	3.00	1.60	0.45	1.10	1.25
Salt Lake City, UT	0.80	3.00	1.25	1.50	3.00	1.50
San Antonio, TX	1.30	2.60	2.60	1.35	2.20	1.00
Seattle, WA GTE	1.30	3.50	1.30	1.35	1.50	1.50
Seattle, WA - U.S. West	1.30	3.50	1.30	1.50	3.00	1.50
Shreveport, LA	0.90	2.50	0.90	1.40	2.15	0.90
Springfield, MA	1.50	3.16	1.50	1.05	2.10	1.50
Springfield, MO	1.10	2.40	2.40	1.20	1.85	1.00
St. Louis, MO	1.10	2.40	2.40	1.20	1.85	1.00
Stamford, CT	1.75	3.50	1.75	1.00	1.00	1.75
Tampa, FL	1.50	3.00	1.50	1.00	0.50	1.50
Toledo, OH	1.10	3.00	1.50	1.20	1.60	1.10
Traverse City, MI	1.65	4.50	2.20	2.00	7.00	2.10
Tucson, AZ	1.30	3.50	1.30	1.50	3.00	1.50
Tulsa, OK	1.57	3.07	1.57	1.20	1.50	1.57
Virginia (Northern)	0.75	1.50	0.75	0.75	1.55	0.75
Washington, DC	1.30	3.00	1.70	1.30	1.80	1.70

7. Long Distance Operator Assistance Rates:

Long Distance Operator Assistance is billed on a per-minute and per-call basis. The following charges apply to outbound Service calls to United States or International PSTN Operator Assisted calls. For calls terminating over Local Network Connection facilities, a termination credit of $0.01 per minute will apply. For calls originating over Local Network Connection facilities, an origination credit of $0.045 per minute will apply. For purposes of this Section, a Local Network Connection is defined as a switched connection provided by the Company between a Customer Premises and a Company Point of Presence (POP).

7.1 Domestic Calls: For domestic calls made via VoIP (excluding collect calls and calls which are billed by a third party), the following usage charges apply, based on rate period and Mileage Band. For purposes of this Section, the following rate period definitions apply:

Day: 8:00 A.M. through 4:59 P.M., Monday through Friday

Evening: 5:00 P.M. through 10:59p P.M., Monday through Friday

Night & Weekend: 11:00 P.M. through 7:59 A.M.

From the U.S. Mainland and Hawaii to the U.S. Mainland and Alaska or from the U.S. Mainland to Hawaii Per-Minute Usage Charges:

	Day		Evening		Night & Weekend
Mileage Band	1st Min.	Add'l Min.	1st Min.	Add'l Min.	1st Min.	Add'l Min.
1 - 10	$0.2412	$0.2412	$0.1363	$0.1363	$0.1258	$0.1258
11 - 22	0.2412	0.2412	0.1468	0.1468	0.1258	0.1258
23 - 55	0.2517	0.2517	0.1677	0.1677	0.1363	0.1363
56 - 124	0.2726	0.2726	0.1677	0.1677	0.1363	0.1363
125 - 292	0.2726	0.2726	0.1887	0.1887	0.1572	0.1572
293 - 430	0.2831	0.2831	0.1887	0.1887	0.1572	0.1572
431 - 925	0.2831	0.2831	0.1992	0.1992	0.1572	0.1572
926 - 1910	0.2831	0.2831	0.1992	0.1992	0.1677	0.1677
1911 - 3000	0.2831	0.2831	0.2097	0.2097	0.1782	0.1782
3001 - 4250	0.3146	0.3146	0.2202	0.2202	0.1782	0.1782
4251 - 5750	0.3461	0.3461	0.2307	0.2307	0.1782	0.1782

From the U.S Mainland and Hawaii to Puerto Rico and the U.S. Virgin Islands Per-Minute Usage Charges:

	Day		Evening		Night & Weekend
Mileage Band	1st Min.	Add'l Min.	1st Min.	Add'l Min.	1st Min.	Add'l Min.
Band 1	$0.2831	$0.2831	$0.1992	$0.1992	$0.1677	$0.1677
Band 2	0.2831	0.2831	0.2097	0.2097	0.1782	0.1782
Band 3	0.3146	0.3146	0.2202	0.2202	0.1782	0.1782
Band 4	0.5978	0.5244	0.4005	0.3513	0.3108	0.2726

From the U.S. Mainland and Hawaii to Guam and CNMI Per-Minute Usage Charges:

	Day		Evening		Night & Weekend
Mileage Band	1st Min.	Add'l Min.	1st Min.	Add'l Min.	1st Min.	Add'l Min.

Bands 6 7	$0.6294	$0.5521	$0.6294	$0.5521	$0.6294	$0.5521

7.2 International Calls:

From the U.S. Mainland, Alaska and Hawaii to International Locations Per-Minute Usage Charges: The charges set forth in VoIP International Operator Assistance Rates and Charges apply for calls defined in Section 1, which originate in the U.S. Mainland, Alaska and Hawaii and terminate in international locations.

7.3 Operator Services Surcharges:

Except as specified below, the following nondiscountable per-call surcharges apply to calls in the classifications specified in Section 1 above, based on call type:

	Call Type/Surcharge
	Domestic	International

Operator Station:
Domestic Origination and Termination	$4.00	$6.50
To/From Canada:	N/A	6.50

Person to Person:
Domestic Origination and Termination	7.00	8.50
To/From Canada:	N/A	8.50

Operator Dialed:	1.55	2.15

8. Directory Listing Charges:

The following installation and monthly recurring charges per-listing and/or -number apply for Directory Listing, based on Directory Listing type and service location:

	Listing Type/ Charge Type/ Charge
	Additional Listings		Alternate Call Listings	Non-listed Numbers		Non-published Numbers
Location	*Install*	Monthly Recurring	Monthly Recurring	Install	Monthly Recurring	Install	Monthly Recurring
Albuquerque, NM	$19.50	$2.50	N/A	$19.50	$1.50	$19.50	$3.00
Atlanta, GA	8.40	1.20	1.20	8.40	1.75	8.40	1.75
Austin, TX	0.00	1.45	1.50	0.00	0.90	0.00	1.10
Baltimore, MD	6.00	1.10	1.10	6.00	1.10	6.00	1.45
Birmingham, AL	19.00	1.55	1.55	19.00	2.00	19.00	3.00
Boca Raton, FL	19.00	1.20	1.20	19.00	0.80	19.00	1.75
Boston, MA - Suburban	0.00	1.73	N/A	0.00	1.13	0.00	1.90
Boston, MA - Urban	0.00	1.73	N/A	0.00	1.13	0.00	1.90
Buffalo, NY	35.90	1.85	1.85	35.90	1.90	35.90	1.90
California - GTE	30.00	1.75	1.75	30.00	1.00	30.00	1.50
California - PACBELL	7.00	1.75	1.75	0.00	0.30	0.00	0.30
Charlotte, NC	19.00	1.15	1.15	19.00	0.75	19.00	1.70
Chicago, IL	0.00	4.00	1.70	0.00	0.76	0.00	1.35
Cincinnati, OH	12.37	3.00	1.47	12.37	1.96	12.37	1.96
Cleveland, OH	17.90	3.90	3.90	17.90	1.10	17.90	1.10
Dallas, TX	0.00	1.45	1.50	0.00	0.90	0.00	1.10
Denver, CO	12.00	1.90	2.60	18.00	1.80	18.00	2.25
Detroit, MI	8.50	3.00	0.00	2.00	1.00	2.00	1.50
Fort Worth, TX	0.00	1.45	1.50	0.00	0.90	0.00	1.10
Grand Rapids, MI	8.50	3.00	0.00	2.00	1.00	2.00	1.50
Hartford, CT	N/A	1.65	1.65	N/A	2.00	N/A	3.35
Houston, TX	0.00	1.45	1.50	0.00	0.90	0.00	1.10
Indianapolis, IN	5.00	4.00	3.00	0.00	1.50	0.00	2.85
Jackson, MS	N/A	1.55	0.00	N/A	0.00	N/A	0.00
Jacksonville, FL	19.00	1.20	1.20	19.00	0.80	19.00	1.75
Kansas City, KS	2.45	2.20	2.45	N/A	N/A	2.45	2.45
Kansas City, MO	9.50	2.45	2.45	6.00	1.20	6.00	1.60
Knoxville, TN	24.00	1.80	1.80	24.00	1.30	24.00	2.50
Lansing, MI	8.50	3.00	0.00	2.00	1.00	2.00	1.50
Little Rock, AR	14.00	2.30	2.30	0.00	0.00	0.00	1.60
Memphis, TN	24.00	1.80	1.80	24.00	1.30	24.00	2.50
Miami, FL	19.00	1.20	1.20	19.00	0.80	19.00	1.75
Milwaukee, WI	17.00	3.00	3.00	17.00	1.50	17.00	2.75
Minneapolis, MN	10.00	6.00	1.50	18.00	1.15	18.00	2.45
Nashville, TN	24.00	1.62	0.00	24.00	1.95	24.00	3.75
New Hampshire	12.00	1.48	0.00	12.00	1.48	14.00	2.97
New Orleans, LA	24.00	1.62	1.15	24.00	1.95	24.00	3.75
New York City, NY	35.90	1.85	1.85	35.90	1.90	35.90	1.90
Newark, NJ	10.00	1.04	1.04	10.00	1.40	10.00	1.40
Oklahoma City, OK	18.00	10.00	1.75	7.25	1.40	7.25	7.25
Orlando, FL - BellSouth	19.00	1.20	1.20	19.00	0.80	19.00	1.75
Orlando, FL - Sprint	6.00	1.25	1.25	6.00	1.00	6.00	2.35
Philadelphia, PA	15.00	2.05	N/A	15.00	1.25	15.00	1.75
Phoenix, AZ	22.00	2.50	2.50	22.00	1.45	22.00	1.80
Pittsburgh, PA	15.00	2.05	N/A	15.00	1.25	15.00	1.75
Portland, ME	21.00	2.55	2.55	21.00	1.45	21.00	2.90
Portland, OR - GTE	10.00	1.50	N/A	5.00	1.25	5.00	1.25
Portland, OR - North/USW	6.50	1.00	1.00	6.50	0.50	6.50	0.75
Portland, OR - USW	10.00	1.85	N/A	5.00	0.50	5.00	0.75
Providence, RI	12.32	2.91	2.91	12.32	1.84	12.32	2.91
Raleigh, NC	19.00	1.15	1.15	19.00	0.75	19.00	1.70
Reno, NV	0.00	1.10	1.10	0.00	0.95	0.00	0.95
Rochester, NY	17.83	1.12	1.12	17.83	1.14	17.83	1.14
Salt Lake City, UT	10.00	2.10	0.00	18.00	0.97	18.00	1.95
San Antonio, TX	0.00	1.45	1.50	0.00	0.90	0.00	1.10
Seattle, WA - GTE	6.50	2.21	2.21	6.50	2.21	6.50	2.21
Seattle WA, - U.S. West	6.50	1.00	1.00	6.50	0.50	6.50	0.75
Shreveport, LA	24.00	2.30	2.30	24.00	0.00	24.00	1.60
Springfield, MA	N/A	1.73	N/A	N/A	1.13	N/A	1.90
Springfield, MO	9.50	2.45	2.45	6.00	1.20	6.00	1.60
St. Louis, MO	9.50	2.45	2.45	6.00	1.20	6.00	1.60
Stamford, CT	N/A	1.65	1.65	N/A	2.00	N/A	3.35
Tampa, FL	14.00	2.00	2.00	14.00	2.00	14.00	2.00
Toledo, OH	17.90	3.90	3.90	17.90	1.10	17.90	1.10
Traverse City, MI	8.50	3.00	0.00	2.00	1.00	2.00	1.50
Tulsa, OK	18.00	10.00	1.75	7.25	1.40	7.25	7.25
Tucson, AZ	22.00	2.50	2.50	22.00	1.45	22.00	1.80
Virginia (Northern)	0.00	1.42	1.42	0.00	1.06	0.00	1.71
Washington, DC	0.00	1.50	1.50	21.60	0.43	21.06	0.81

[...]

9. Other Charges

9.1 Direct Inward Dial (DID) Service: Customer may purchase DID service at the rate of $6.25 per month per block of 20 DID number plus an installation charge of $5 per block of 20 DID numbers.

9.2 Dispatch Charge: A $250 charge applies for each occasion in which Company dispatches a technician to make a Customer-requested change or adjustment in VoIP, unless required to accommodate the addition of new services. Subject to change as posted in the Guide.

9.3 Expedited Provisioning: A non-recurring service fee of $1,400 per circuit applies to expedited provisioning of Internet Dedicated transport, whether the circuit is provisioned by Company or by another local exchange carrier.

[...]

9.4 Maintenance Charges: If repair and/or replacement of VoIP Service Equipment is required because of damage caused by Customers negligence or willful misconduct, Customer will be charged time at a rate of $125 per hour to repair the VoIP Service Equipment, and Customer will be charged the replacement cost of the VoIP Service Equipment.

9.5 Network Application Fees: Network application fees are charged for domain name, mail, new services, and other network applications. See the Network Application Fee Schedule at www.verizonbusiness.com/terms.

9.6 On-Site Training: On-site training is available pursuant to a separate site service attachment at the rates set forth for VoIP service.

9.7 Return Charges: If a Customer fails to return VoIP Service Equipment, or any portion thereof, as set forth in the Terms and Conditions section below, the Customer will be billed and required to pay an amount equal to: (i) the VoIP Service Equipment manufacturer's list price in effect for at the time of expiration or termination of the rental period for the VoIP Service Equipment; and, (ii) any other associated charges incurred by the Company.

9.8 Customer Support Services charges apply.

9.9 FUSF applies.