California Consumer Privacy Act - 2022 Reporting

The sections below report the number of requests to know and requests to delete that we received from consumers and other individuals between January 1, 2022 and December 31, 2022. They also report whether or not we complied with the requests and our average response times.

This table reports on the requests we received from consumers and other individuals via Verizon’s Privacy Dashboard and dedicated 800-number, which are available to current and former wireless and wireline customers, Verizon Cloud customers, Verizon Innovative Learning HQ customers, and non-customers.

This table reports on the requests we received from consumers and other individuals via the Wireless, Fios, and Verizon Communities websites, which are available to Verizon customers and prospects.

This table reports the requests we received from consumers and other individuals via the GizmoHub, Smart Locator, and CareSmart mobile applications. Because all personal information collected from users is required to provide the services, users do not have the option to delete personal information but may choose to delete their account. The number of requests to delete shown in this table is the total number we received via the mobile applications and other channels.

This table reports the number of requests we received from consumers and other individuals via the Hum mobile application who do not have Verizon Wireless service. Hum customers who are also Verizon Wireless customers may make privacy requests through the Verizon Privacy Dashboard and dedicated 800-number.  We report these requests above. Because all personal information collected from Hum users is required to provide service, users do not have the option to delete personal information.

This table reports the number of requests we received from consumers and other individuals via the Message+ mobile application. Because all personal information collected from users is required to provide service, users do not have the option to delete personal information.

This table reports the number of requests we received from consumers and other individuals who are subscribers or end users of MCI via the MCI online portal. Because all personal information collected from users is required to provide service, users do not have the option to delete personal information.

Digital Secure ( Non VPD- Non customers) 

Digital Secure customers who are also Verizon Wireless customers may make privacy requests through the Verizon Privacy Dashboard and dedicated 800-number.  We report these requests above.  If Digital Secure customers do not have a Verizon wireless account, they may submit requests via email at digitalsecureccpa@verizonwireless.com.  

Digital Secure received 11 unverified requests to know and 0 unverified requests to delete via email in 2022.

Digital Collectibles 

Digital Collectibles customers may submit a request to access or delete personal information via email at Verizon5GLabs@verizon.com.

Digital Collectibles did not receive any requests to know or any requests to delete via email in 2022.  

Connected Car WiFi 

Customers of Connected Car WiFi powered by Verizon who drive an Audi or Porsche may submit a request to access or delete personal information via email at vzc.legal.mailbox@verizonconnect.com or by phone at 1-800-333-3972.

Connected Car WiFi did not receive any requests to know or requests to delete via email or telephone in 2022.

IncubedIT 

IncubedIT customers may submit a request to access or delete personal information via email at VZNBIPrivacySupport@verizon.com or by phone at 844-217-8203.

IncubedIT did not receive any requests to know or requests to delete via email or telephone in 2022.

Senion 

Senion customers may submit a request to access or delete personal information via email at VZNBIPrivacySupport@verizon.com or by phone at 844-217-8203.

Senion did not receive any requests to know or requests to delete via email or telephone in 2022.

Verizon Research Panel 

Customers of Verizon Research Panel may submit a request to access or delete personal information via email at ResearchPanel@verizon.com.

Verizon Research Panel did not receive any requests to know or requests to delete via email in 2022.

Verizon allows third-party advertising companies to collect information about activity from website visitors and in our apps, for example through cookies and similar technologies, mobile ad identifiers, pixels, web beacons and social network plugins.  These ad entities use information they collect to help us provide more relevant Verizon advertisements and for other advertising purposes.  Consumers may visit the Digital Advertising Alliance’s Consumer Choices page to learn more and to limit the use of such information.  App users can also opt out by using their device settings to “Limit Ad Tracking” (for iOS devices) or “Opt out of Ads Personalization” (on Android devices).  These choices are described on Verizon’s “Do Not Sell My Personal Information” page.  Between January 1, 2022 and December 31, 2022, there were approximately 493,826 unique visitors to that page. Because these opt out tools are managed directly by consumers on their devices, we do not have metrics for the number of consumers who opted out.