Voice Mail Upgrade

As part of our ongoing commitment to provide quality service, Verizon will be upgrading your voicemail system over the next few weeks.

Note: This upgrade does not include Fios Digital Voice customers.

Just before the change, you’ll receive a message in your current voice mailbox to let you know when your new mailbox will be available.

After the upgrade please note the following:

• Your existing voicemail access number will remain the same.
• Use your existing voicemail PIN to login into the new voice mailbox.
  • Note: After 3 unsuccessful passcode attempts users will be locked out for 30 minutes before the passcode lock releases.
• Then, you will be prompted to change your PIN
• You can record a new voicemail greeting or choose a default
• All new messages will go to your new voice mailbox.
•  Wakeup and Reminder messages will need to be set up in the new voice mailbox.

Important:

• You’ll be able to access your old voice mailbox by pressing [7] at the main menu of your new voice mailbox. All messages in your old voice mailbox will NOT be moved to your new voice mailbox and deleted after 30 days.
• When the voicemail upgrade occurs, all your voicemails and voicemail greetings will be permanently deleted. To order an audio copy of your current voicemails, please contact CBW Productions, an independent trusted Verizon partner since 2001. Call 800-770-8046 or visit their website at https://www.cbwproductions.com.

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