5G Home & LTE Home equipment return FAQs

Learn what to do if you need to either:

• Cancel your 5G Home service or cancel your LTE Home service.
• Are moving and want to continue your Verizon Home Internet service.

After you contact us, we send a box and postage-paid return label for the equipment return. We can send to the service address on your account or the new address if you've moved:

• Allow up to 10 business days for the materials to arrive by US Postal Service.
• Box up the router and/or receiver and power adapter.
• Include the Wi-Fi Extender(s), if applicable.
• Return by US Postal Service within 30 days of canceling your service.
• If you need another return kit or to change your shipping address, call us.
  • To print a 5G Home return label, Chat with us.

Important:

• If you return the Verizon-owned equipment but don't cancel your home internet service, you'll still be charged for the service.
• Verizon store locations don't accept 5G Home and LTE Home Internet equipment returns.

Visit the Verizon Home Internet (Wireless) Terms of Service for more information and equipment condition requirements.

5G Home and LTE Home have no annual contracts and we don't charge a disconnection fee. However, if you don't return the Verizon-owned equipment you may be charged an unreturned equipment fee of up to $300 per unit of equipment.

LTE Home equipment return charges:

Learn about condition and timeframe requirements for returns.

Important: If you return the Verizon-owned equipment but don't cancel your LTE Home Internet service, you will continue to be charged your monthly service fee.

5G Home and LTE Home have no annual contracts and we don't charge a disconnection fee. However, if you don't return the Verizon-owned equipment you may be charged an unreturned equipment fee of up to $300 per unit of equipment.

5G Home equipment return charges:

Learn about condition and timeframe requirements for returns.

Important: If you return the Verizon-owned equipment but don't cancel your 5G Home Internet service, you will continue to be charged your monthly service fee.