Total Equipment Coverage FAQs

Total Equipment Coverage provides coverage for loss, theft, damage and post-warranty malfunctions.

Plus these benefits are available:

• Next-day replacement for lost, stolen or damaged devices.
• Unlimited cracked glass repair for select smartphones for a $0 deductible.TT
• Battery replacement for select smartphones at a Verizon-authorized repair facility. TT

Not available in Florida or for Florida customers.

Total Equipment Coverage consists of Wireless Phone Protection and Verizon Extended Warranty* (each available separately).

Good to know: For detailed information on device protection options, view our brochures.

To qualify for Total Equipment Coverage, you must enroll within 30 days of, or, during one of these events:

• Device protection open enrollment.
• Purchase a new device and activate it on a new line.
• Upgrade to a new device on an existing active line.
• Bring your own device* and activate it on a new line of service, provided it meets the following criteria and your device is eligible for device protection:
  • Device is compatible with the Verizon network.
    
  • Device is fully functioning, without damage (including cracked glass/screens) and free of defects/malfunctions.
  • Device isn't lost or stolen.
  • Device isn't going to be activated on an existing line.

You can check your eligibility in My Verizon. You're eligible to enroll a line in any device protection option listed under Protection and Security.

Good to know:

• Total Equipment Coverage isn't available in Florida or for Florida customers.
  • For Florida customers, coverage for post-warranty malfunctions is provided by Wireless Phone Protection (insurance). Damage replacement deductible and claim limit apply.
• Prepaid accounts aren't eligible for Total Equipment Coverage.

*Certain BYOD or devices purchased from Verizon may not be eligible for device protection. Eligibility determined at the point of sale.

Spring Open Enrollment takes place from 3/25 through 5/25.

During open enrollment, you may be eligible to select Total Equipment Coverage or one of our other device protection options. To be eligible, each device must meet these requirements:

• Your device has been active for more than 30 days.
• Your device isn’t damaged (no cracked screen/glass or swollen battery).
• Your device is working and fully functional (e.g., the ability to power on and off, a working microphone, charging port and battery, etc.).

For Nationwide customers,* Total Equipment Coverage costs:

• $9.10 or $12.10 per month depending on device type. For the specific monthly charge, you can visit the Services & perks page in My Verizon. For deductible and device type information, visit phoneclaim/com/Verizon

For New York customers, Total Equipment Coverage costs:

• $8.40, $9.40 or $12.40 per month depending on device type. For the specific monthly charge, you can visit the Services & perks page in My Verizon. For deductible and device type information, visit phoneclaim/com/Verizon

With Total Equipment Coverage, if you file a claim for a lost, stolen or damaged device, you'll need to pay a deductible.

*Total Equipment Coverage is not available in Florida or for Florida customers.

You can view the Device Protection Terms & Conditions online.