24/7 Tech Coach expert support FAQs

24/7 Tech Coach expert support is tech support whenever you need it, as often as you need (no limit). Tech Coach experts can help you:

• Set up your new device.
• Connect your device to smart products, printers, routers, digital cameras, Wi-Fi and Bluetooth devices.
• Troubleshoot and optimize your device.
• Transfer your contacts, photos and videos from one device to another.
• Get better at using your devices.

24/7 Tech Coach expert support is included with:

• Verizon Mobile Protect (single or multi-device)
• Mobile Secure (single or multi-device)

After you enroll in Verizon Mobile Protect or Mobile Secure, download the Tech Coach app on your mobile device:

• Download for Android in Google Play™
• Download for iOS in Apple® App Store®

Note: Even if you don't have Verizon Mobile Protect or Mobile Secure, you get 30 days of 24/7 personalized Smart Setup support. You'll get a free Verizon text message that links to a personalized, self-paced digital setup experience for your new device when you upgrade, add a line or start a new line of service in-store or online.