Second Number perk with select Unlimited mobile plans FAQs

Using Second Number is easy.

With Second Number from Verizon, you get two numbers on one phone.

Make calls and send messages without the need for extra apps… or hassle.*

Your Second Number is just a tap away…

When you make a call, you'll see what line you're using.

To switch numbers, just tap it and select your second number.

That’s it.

When you start a new text message, a "From" line will show what number is being used.

Tap to change it. Select your second number and you're all set.

And you can assign a line to a specific contact for more control.

The default line used for new conversations is displayed above your contacts name.

To assign a different number, tap on it and choose a preferred line.

Your incoming calls and texts are easy to identify, at a glance.

Just look for an icon with the first letter of the line’s label to know what number is being used.

It's that easy.

Two numbers. One Phone.

That's Second Number.

How to customize the perfect plan with myPlan

To get started, go to verizon.com and sign in to your account.

Or open the My Verizon app.

Tap the Account icon on the bottom of your screen then tap Plans.

You must be the Account Owner or Account Manager to enroll.

Select the line you'd like to update.

Then tap Get started to explore My Plan.

To customize your plan you'll need to choose your unlimited option.

Next, you can add your perks.

You'll save on every one...

It's that easy.

And don't forget — you can add or remove perks anytime you want, and you can choose different perks for every line on your plan.

After you've selected your Unlimited and perks, review your bill plan summary.

Tap Select effective date.

Choose whether your plan updates will take effect today or on the first day of the next bill cycle.

If everything looks good, tap Confirm.

You can begin registering your perk right away or you can go to your Plan overview to check out all your features and perks.

The perks you can start using right away will be marked "active" on your plan page.

If one of the perks you've selected requires further setup, you'll need to activate that perk.

Just tap Set up to begin.

To create a new account or validate an existing one, tap Register.

Follow the perk partner's activation steps.

Some additional terms and conditions may apply to your new perk.

Once complete, your perk will appear as Active on your plan page.

And it's that simple!

Any questions? Visit our FAQ page.

How to customize the perfect plan with myPlan

To get started, go to verizon.com and sign in to your account.

Or open the My Verizon app.

Tap the Account icon on the bottom of your screen then tap Plans.

You must be the Account Owner or Account Manager to enroll.

Select the line you'd like to update.

Then tap Get started to explore My Plan.

To customize your plan you'll need to choose your unlimited option.

Next, you can add your perks.

You'll save on every one...

It's that easy.

And don't forget — you can add or remove perks anytime you want, and you can choose different perks for every line on your plan.

After you've selected your Unlimited and perks, review your bill plan summary.

Tap Select effective date.

Choose whether your plan updates will take effect today or on the first day of the next bill cycle.

If everything looks good, tap Confirm.

You can begin registering your perk right away or you can go to your Plan overview to check out all your features and perks.

The perks you can start using right away will be marked "active" on your plan page.

If one of the perks you've selected requires further setup, you'll need to activate that perk.

Just tap Set up to begin.

To create a new account or validate an existing one, tap Register.

Follow the perk partner's activation steps.

Some additional terms and conditions may apply to your new perk.

Once complete, your perk will appear as Active on your plan page.

And it's that simple!

Any questions? Visit our FAQ page.

How to use your Second Number on iOS

Now that your Second Number is active, let's walk through a few additional steps.

First, you'll label your numbers to identify which is which.

Your existing line is labeled "Primary" by default, but you can name it anything you want. To change the label, tap on it.

Let's name this one "Primary Number".

To label your new Second Number, just tap on it.

Let's name it "Second Number".

These labels are just for you to identify the lines. You'll keep your existing Share Name ID.*

Next, select the default line you want to use for making calls and sending text messages.

You can customize this later by assigning a preferred line to people in your contacts.

Next, choose which lines can be used for iMessage and FaceTime.

You can select just one or both.

For your Cellular Data default, it's important to choose the primary number from your Verizon plan. This is the original line you already pay for data on.**

You can always come back to your Cellular Settings to update these selections.

Now you're ready to start using your Second Number.

When you make a call, you'll see what line you're using.

To switch numbers, just tap it and select your second number.

That's it.

When you start a new text message, a "From" line will show what number is being used.

Tap to change it. Select your second number and you're all set.

And you can assign a line to a specific contact for more control.

The default line used for new conversations is displayed above your contact's name.

To assign a different number, just tap on it and choose a preferred line.

Your incoming calls and texts are easy to identify, at a glance.

Just look for an icon with the first letter of the line's label to know what number is being used.

It's that easy.

Two numbers. One Phone.

That's Second Number.

How to use your Second Number on Android

Now that your Second Number is active on your Samsung Galaxy, let's get everything set up.*

If you're using a different Android device, there might be some differences in how the steps look but the overall process is the same.

To get started, open your Settings.

Tap on Connections and then SIM manager.

If you're asked about Data switching, it's important to keep it turned OFF.

With Second Number, you'll use data from your primary number. This is the line from your Verizon account that you already pay for data on.**

You can confirm Data switching is turned off by looking for the toggle switch near the bottom of your screen.

Next, you'll label your numbers to identify which is which.

To change the label of your new Second Number, tap on it.

Name it anything you want by tapping on Edit SIM information.

Let's name it "Second Number".

You can pick a custom icon or just keep the default.

These labels are just for you to identify the lines. You'll keep your existing Share Name ID.***

Next, look for "Primary SIM" to confirm the default line for calling, messaging and mobile data.

This should be set to your Primary Number.

You can customize this later by assigning a preferred line to people in your contacts.

Now you're ready to start using your Second Number.

When you make a call, you'll see what line you're using at the bottom of your screen.

To switch numbers, just tap on it.

That's it.

When you start a new text message, look for an icon at the bottom of the screen to know what number is being used.

Tap to change it.

Select your Second Number and you're all set.

You can assign a line to a specific contact for more control.

The default line used for new conversations is displayed below your contact's name.

To assign a different number, just tap on it and choose a preferred line.

Your incoming calls and texts are easy to identify, at a glance.

Look for an icon at the top of your screen to know what number is being used.

For text messages, it'll be at the bottom of your screen.

It's that easy.

Two numbers. One Phone.

That's Second Number.