Fios On Demand and Pay Per View (PPV)

If you know the channel where the PPV event will air,

• navigate to that channel and select Watch to order the event
  • HD channel 1001
  • SD channel 1000

To search for the event, using your remote control, press:

• Menu > Pay Per View > Upcoming Special Events, Shows or Search
  • follow the onscreen prompts for more information on the PPV events and to place an order

Note: You can only view the content in the format that it was ordered, either HD or SD.

To use Fios On Demand, using your Fios remote control:

• Press  On Demand button, then use the arrow keys to navigate the categories, or
• Menu > On Demand > follow the onscreen prompts

To use Fios On Demand online go to Watch Fios TV and log into your account to access this feature.

Note: Rented content that you select is only available to view for 48 hours from the time you initiate the selection. If there is a fee for viewing the content, your account will be charged. If you re-select the content after the initial 48-hour period has expired, you will be charged again.

If you’re unable to view On Demand or place a PPV order:

• try to reset your equipment
• unplug the power cord from the router
• wait 10 seconds and plug the power cord back into the router

If this doesn’t work, there are several reasons why you could be experiencing this problem.

• Parent Controls: If Parental Controls are enabled, enter your PIN to view or purchase the program.
• Credit Limit or Fraud Block: Verizon restricts additional rentals when credit limits are reached or a fraud block is placed on the account. When this happens contact the Usage Verification Center at 866.266.3424.
• You may not subscribe to the premium package that you are trying to view: To subscribe to that premium package simply follow the onscreen prompts and add it for a nominal monthly fee.

If you mistakenly ordered an event in SD instead of HD (or vice versa), you can correct your order by following the appropriate instructions below:

• On Demand, you will need to call 1.800.VERIZON (1.800.837.4966) to correct your On Demand order
• Pay Per View, to cancel and reorder the program, either change the video format (SD/HD) or view date (Live/Replay). Before the program starts, cancel the order and change the format by pressing:
  • Menu > Pay-Per-View > Scheduled Purchases > select the event you want to cancel and press OK > Cancel Purchase > Yes to confirm, then place your order in the correct format

Note: After the PPV event begins, cancellations are not allowed.

Yes. There are two ways to find On Demand videos with the IMG using your Fios remote, press the

• On Demand button and explore using your remote Arrow buttons
• Menu > On Demand and navigate using your Arrow buttons

Note: If you’ve previously purchased or rented content you can view them under My Stuff.

You can fix Fios On Demand issues using your Fios remote by selecting

• Menu > Customer Support > Top Support Tools > Fix Fios TV Issues, follow onscreen prompts

You can also fix issues by using our Guided Solutions Tool to help with On Demand issues.