Stream TV MoCA Ethernet Adapter

Inside the product package you should find the following items. Contact Verizon Customer Support if any of the items is missing or damaged.

Your Verizon Stream TV MoCA Ethernet Adapter has been designed to provide reliable, worry-free service. If for any reason, you have a problem with your equipment, please refer to the warranty in this section. For information regarding the terms and conditions of service for your Stream TV MoCA Ethernet Adapter, please visit www.verizon.com or call Verizon Customer Service at (800) 922- 0204 or *611 from your Verizon mobile phone.

Standard Limited Warranty

What is Covered and For How Long Does This Converge Last?

Verizon ("Verizon") warrants to the original purchaser (“Purchaser”) that the Verizon Stream TV MoCA Ethernet Adapter and accessories (“Products”) and all components included in this package shall be free from defects in workmanship and materials under normal intended use and service for a period of one year following the date of purchase.

What is Not Covered?

This Limited Warranty is conditioned upon proper use of the Products by Purchaser. This Limited Warranty does not apply if anyone other than an authorized Verizon representative opens the casing for the Product, or if damage or failure is caused by misuse, abuse, neglect, accident, unusual physical, electrical or electromechanical stress, modifying the Product's components, or operating the Product in an unsuitable environment or in a manner for which it is not intended. This Limited Warranty also does not cover: (a) a Product that has the serial number removed or made illegible, physical damage to the surface of the Product, including, without limitation, breakage, cracks or scratches, dents or adhesive marks on the outside casing; or (b) malfunctions resulting from the use of the Product in conjunction with accessories, products, or ancillary/peripheral equipment not furnished or approved by Verizon; or (c) defects or damage from improper operation, maintenance, installation, or adjustment. Purchaser will be charged for all Product repairs for damage or failure not covered by this Limited Warranty. Please also note that if the Product used or purchased outside the United States or Canada, this Limited Warranty will not be applicable.

What Verizon will do?

Verizon’s warranty applies only to the original Purchaser. If a Product is returned by Purchaser in an adequate container for shipping, accompanied by Purchaser’s sales receipt or comparable substitute proof of sale showing the date of purchase, the serial number of Product and the sellers’ name and address and within the applicable warranty period as described in this warranty information section, Verizon will, at its sole discretion, repair or replace the Product or its defective part. If you need assistance on where to deliver the Product, please contact Verizon Customer Care at (800) 922- 0204 or *611. Upon receipt, Verizon will repair or replace the defective Product within a reasonable period of time, unless covered by any exclusions indicated above.

Verizon will, at its sole option, provide one of the following remedies to whatever extent it shall deem necessary to satisfy a proper claim under this limited warranty: 1. Elect to repair or facilitate the repair of any defective components within a reasonable period of time, free of any charge, for the necessary parts and labor to complete the repair and restore the Product to its proper operating condition; 2. Replace Products with direct replacements. All repaired/replacement Products will be warranted for a period equal to the remainder of the original Limited Warranty on the original Product or for 90 days, whichever is longer. The replaced Products, parts, or components become the property of Verizon. Verizon retains the right to take the final decision of whether a warranty claim is justified. All above warranties are null and void if any Product is not covered by this Limited Warranty, the repair or replacement of Product shall be at the sole expense of the Purchaser.

WHAT ARE THE LIMITS ON VERIZON'S WARRANTY/LIABILITY?

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. THE PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE”. VERIZON DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES, CONDITIONS, REPRESENTATIONS, OR OTHER TERMS (INCLUDING AS TO SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, SUITABILITY OR MERCHANTABILITY).NEITHER VERIZON NOR ITS AFFILIATES, EMPLOYEES, AGENTS, SHALL BE LIABLE TO YOU, FOR ANY LOSS OR DAMAGE, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, INDIRECT, SPECIAL, PUNITIVE OR CONSEQUENTIAL LOSS OR DAMAGES ARISING OUT OF, OR IN CONNECTION WITH, THE PROVISION OR USE OF (OR ANY INABILITY TO USE) THE PRODUCT, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY THEREOF. SOME COUNTRIES, DISTRICTS OR STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF RELIEF, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES, OR THE LIMITATION OF LIABILITY TO SPECIFIED AMOUNTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE/PROVINCE TO PROVINCE. THIS LIMITED PRODUCT WARRANTY APPLIES ONLY TO THE ORIGINAL PURCHASER OF THE PRODUCT THAT WAS PURCHASED FROM AN AUTHORISED RESELLER OR SALES CHANNEL. IF ANY TERM CONTAINED HEREIN IS HELD TO BE ILLEGAL OR UNENFORCEABLE, THE LEGALITY OR ENFORCEABILITY OF THE REMAINING TERMS OF THIS LIMITED WARRANTY WHICH PURCHASER ACKNOWLEDGES IS AND WILL ALWAYS BE CONSTRUED TO BE LIMITED BY ITS TERMS OR AS LIMITED AS THE LAW PERMITS SHALL NOT BE AFFECTED OR IMPAIRED.

VERIZON DOES NOT WARRANT ANY THIRD PARTY EQUIPMENT OR SOFTWARE, EVEN IF INCLUDED WITH THE PRODUCT DISTRIBUTED BY VERIZON OR OTHERWISE. VERIZON PROVIDES ALL SUCH THIRD PARTY PRODUCTS AND SUPPORT AS-IS WITHOUT WARRANTY OF ANY KIND. RESPONSIBILITY FOR THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE AND SUITABILITY OF ANY SUCH THIRD PARTY EQUIPMENT OR SOFTWARE RESTS SOLELY WITH THE PURCHASER AND THE DIRECT VENDOR, OWNER OR SUPPLIER OF SUCH THIRDPARTY EQUIPMENT OR SOFTWARE.

This Limited Warranty allocates the risks of product failure between Verizon and the original Purchaser, and is recognized by both parties and reflected in the price paid for the Products. This Limited Warranty is the entire and sole warranty applicable to the Products and cannot be modified or changed in scope or substance by any oral or written statements, information, or advice given by Verizon or any of Verizon’s agents, employees, or others and may not rely on any such statements, information, or advice.   

Position the device less than 2 meter above floor and keep the device away from the direct sunlight.

1. Verify that the MoCA capable router in your home is connected to a coax outlet at the router location.
2. Connect a coaxial cable from the coax outlet to the “Data” port on the Stream TV MoCA Ethernet Adapter.
3. Connect the provided USB Type C cable from the Stream TV MoCA Ethernet Adapter to the USB Type C port on your Stream TV device.
4. Connect the provided AC power cable to the Stream TV MoCA Ethernet Adapter.
5. Wait for the system light to turn solid white. This indicates that the Stream TV MoCA Ethernet Adapter has successfully formed a network with the router.

1. Verify that the router in your home is connected to an Ethernet outlet at the router location.
2. Connect an Ethernet cable from the “LAN” port on the Stream TV MoCA Ethernet Adapter to your existing Ethernet outlet or directly to the Ethernet LAN port on the modem/router.
3. Connect the provided USB Type C cable from the Stream TV MoCA Ethernet Adapter to the USB Type C port on your Stream TV device.
4. Connect the provided AC power cable to the Stream TV MoCA Ethernet Adapter.
5. Wait for the system light to turn solid white. This indicates that the Stream TV MoCA Ethernet Adapter has successfully formed a network with the router.

The Stream TV MoCA Ethernet Adapter works out-of-the-box without additional settings. If you want to change settings (such as the IP address), you can configure via the device’s Web User Interface using the instructions found in section 3 of the Stream TV MoCA Ethernet Adapter User Guide.

If you can’t access the Web UI, it might be an issue with your device or computer’s proxy or IP address settings. Make sure that the proxy settings are disabled and that your device or computer can be allocated an IP address on the network by the gateway’s DHCP server. You will need to check the support for your device or computer’s operating system e.g. Windows, Mac OS, for the detailed instructions about how to do this.

Make sure that you have the correct IP address of the Stream TV MoCA Ethernet Adapter as well as the correct username and password.

No, this device is designed to work only with Verizon Stream TV device. DO NOT connect the USB port of the Stream TV MoCA Ethernet Adapter to other devices. The USB port of the device can provide a maximum of 10W (5V / 2A) power for Stream TV device.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide a reasonable protection against harmful interference in a residential installation. This equipment generates and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference with the radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try and correct the interference by implementing one or more of the following measures:

• Reorient or relocate the device;
• Increase the separation between the equipment and receiver;
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected (applicable only to powerline products);
• Consult the dealer or an experience radio or television technician for help.

This device complies with Part 15 of the FCC Rules license-exempt RSS standard(s). Operation is subject to the following two conditions:

1. This device may not cause harmful interference;
2. This device must accept any interference received, including interference that may cause undesired operation of the device.

FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.

The cable distribution system should be grounded (earthed) at the building entrance in accordance with ANSI/NFPA 70, the National Electrical Code (NEC), in particular Section 820.93, “Grounding of Outer Conductive Shield of a Coaxial Cable”, or in accordance with local regulation.

Verizon uses and contributes to Open Source. For information about the open source software used in this product as well as other Verizon software visit verizon.com/opensource.