Fios TV+ Support

Press and release the Google Assistant voice command button, the one on your remote with dots of various colors and sizes and speak your command clearly.

You can say
• “Guide” to launch the Fios TV+ guide.
• “Pause” to pause Fios TV+.
• “Play” to play Fios TV+.
• “Rewind” to rewind Fios TV+.
• “Fast forward” to fast forward Fios TV+

To change channels or find programs:
• Use action words (verbs) such as “play,” “watch,” “tune” or “switch” followed by the channel name or number.
Example - “Tune CNN,” “Tune to CNN,” “Watch CNN,” “Switch to CNN.”

To check what's on TV:
• Use action words or inquiries such as “go to,” “what's on” or “open” to watch specific TV channels or apps if already installed.
Example - “What's on now” or “What's on CNN,” “Open Netflix.”

To find specific titles:
• Say “search for” or “find” followed by the movie or show name.
Example - “Search for Avatar” or “Find Yellowstone.”
• Adding the word movie or TV show after the movie or show name also can improve the search results.
Example -  “Joker movie,” “Friends TV Show” or“Star Wars movies.”

To find movie or show options by actor or genre:
• Say “search for” or “find” followed by actor name or genre.
Example - “Search for movies with Tom Hanks” or “Find comedy movies.”

To change go to Settings > Android TV settings > Device preferences > Language
Select language and Google Assistant voice search will work in that language.

If you misplace your Fios TV+ Remote, press the power button on the top of your Fios TV+ twice. The Fios TV+ Remote that’s paired with that set-top-box will start making a beeping sound. When you find the Fios TV+ Remote, press any button on the remote to silence the beeping.

Follow the steps below:

• First, you'll need to unpair your old remote. On the Fios TV+, press and hold the button on top of the device for 15 seconds.
• You will see an on-screen menu.  Press the button on the top of your device  to navigate to the “Unpair remote” menu option.
  
• Once on the “unpair remote” item, press and hold for 3 seconds.
  
• Once the old remote is successfully unpaired, you will be prompted on-screen to pair your new remote.

If your remote doesn’t sync to your TV volume during the initial setup or as part of a subsequent software update, perform the configuration manually:

1. Select Remote control & Bluetooth devices from the Settings menu.
2. Select Remote control.
3. Select Program remote for TV controls.
4. Select Auto or manually program your remote. (Note:  Selecting Auto will initiate an attempt to program via an HDMI connection for your TV make and model.)
5. Click Begin button.

Note: Depending on your current remote firmware, you may first be prompted to update your current version.

Go to Settings > Remote control & Bluetooth devices > Remote control > Remote control software.

Yes, download either the Google Home app or Google TV app from your smartphone’s app store.  Make sure your device is connected to the same Wi-Fi as your Android TV and follow the steps below:

1. On your device, open the Google TV app or Google Home app.
2. Select the name of your Fios TV+ shown on your smartphone screen.
3. On your TV screen, you'll see a PIN. Enter this PIN on your device.
4. On your device, select Pair.

To order a new Fios TV+ Remote, call 1.800.verizon (800.837.4966).

Restarting your device can help to resolve slow performance.

No, you can only use the Fios TV+ at your home.  You can use the Fios TV Mobile app at home or away anywhere you want.  Learn more about the Fios TV Mobile app. 

As part of your initial setup,  you will be asked to establish your Wi-Fi connection.

Verizon Fios Router

If you are using the Verizon Fios router, the Fios TV + device should connect automatically to a specific Wi-Fi network (SSID) that is optimized to work with your Fios TV + device.  This SSID will have the suffix, -TV at the end of the name (SSID example:  Verizon_XXXXXX-TV).

If you lose your connection to Wi-Fi, follow the steps below:

1. Go to Settings > Network status
2. Click OK on Network setup (menu from right-side of screen appears)
3. Click on the Wi-Fi network
4. Scroll down to the bottom of the menu and click Forget network.  This will prompt the auto-connection to your Fios router and the TV SSID.
   1. If this does not work you can select “Connect via WPS”.  You will need to press the WPS button on either the Verizon Fios Router or Network Extender, whichever is closest to your Fios TV + device and you will connect to the Wi-Fi TV SSID network.

Bring your own router

If you lose your connection or if you are using a non-Verizon router, follow the steps below:

1. Go to Settings > Network status
2. Click OK on Network setup (menu from right-side of screen appears)
3. Under available networks, select  your Wi-Fi network name (SSID) should show connected.  If not, select “Connect via WPS” or “Add new network”
   1. Connect via WPS:  you will need to press the WPS button on your router and you will connect to Wi-Fi  network.
      
   2. Add new network:  you can add your Wi-Fi network name (SSID) and password.

Visit the Apps page from the top menu and open the Google Play Store to browse and install apps.

Highlight the app and hold down the OK button on the remote. Select Move to reposition in the row and follow on-screen instructions. Select Delete to uninstall the app.

SAP provides audio in an alternate language when available.

The set-top box will not work with a standard definition (SD) TV. However, you can purchase an HDMI adapter, which will enable your SD TV to work with Fios TV+.

Most of the time, your volume is controlled using the remote control programmed to your TV or audio output device.  However, the Fios TV+ internal volume settings may also be muted or changed through different activities such as casting or voice commands.  To restore the Fios TV+ internal volume, simply press your Google Assistant button and say "Volume Max".

The first step is to make sure that your router and Wi-Fi are connected and working properly. Follow the instructions for connecting the Verizon Fios Router or for using your own router.

Verizon Fios Router

If you’re using the Verizon Fios Router, the Fios TV+ should connect automatically to a specific Wi-Fi network (SSID) optimized to work with your Fios TV+. This Wi-Fi TV SSID will have the suffix, “-TV” at the end of the name (SSID example:  Verizon_XXXXXX-TV). If you lose your connection to Wi-Fi, do the following:

1. Go to Settings > Network status > Network setup.
2. Press OK to select Network setup (a menu from right-side of the screen appears).
3. Press OK to select the Wi-Fi network.
4. Scroll down to the bottom of the menu and select Forget network. This will start the auto-connection between your Fios Router and the Wi-Fi TV SSID.
   1. If this doesn’t work you can select “Connect via WPS".  You’ll need to press the WPS button on either the Verizon Fios Router or Extender, whichever is closest to your Fios TV+. Then it’ll connect to the Wi-Fi TV SSID.

Use your own router

1. Go to Settings > Network status > Network setup.
2. Press OK to select Network setup (a menu from right-side of the screen appears).
3. Under “Available networks” your Wi-Fi network name (SSID) should show as connected. If not, select either “Connect via WPS” or “Add new network.”
   1. Connect via WPS:  You’ll need to press the WPS button on your router to connect to a Wi-Fi network.
   2. Add new network:  Here, you can add your SSID and password to connect to a Wi-Fi network.

To restart with your remote:
Go to Settings, Fios TV+ > Restart this device.

To restart without a remote:
Hold the power button on the box for 15 seconds and a small menu box will appear.

1. To browse options: press the power button on the Fios TV+.
2. To select Restart, press and hold the power button on the Fios TV+ for 3 secs.

Buffering can be caused by internet connectivity issues. You can check your Fios TV+ Wi-Fi connectivity by going to: Settings > Network status > Wi-Fi status.

If you are experiencing a signal strength issue, you’ll be presented with an option to troubleshoot your connection.

Check to see if your TV is 4K capable by going to: Settings > Help > 4K troubleshooter.

For downloaded apps please contact the app provider.

Auto updates are already enabled.  To verify, go to the Google Play Store.  Next, go to your account settings on the top right.  Then,  Settings > Auto-update apps.

If an app will not open, try clearing the app cache on your Fios TV+ by following the instructions below.  

1. Force close App
2. Clear cache*
3. Clear memory
4. Uninstall app and reinstall app

* To clear cache for an app,  go to Settings > Android TV settings > Apps > See all apps. Then select the app and click OK.  Scroll down to clear cache, click OK, then OK again. Cache is cleared.

To clear your Fios TV+ app cache, go to Clear App Cache.