Ethernet Self Install for Fios Internet Speed Upgrade

Welcome to even faster internet speeds! This site will provide you with the most common frequently asked questions when upgrading your Fios Internet Speed and completing a self install with Ethernet connection.

If you have not already completed your Self Install, click the below button to begin.

Self-Install Now

Frequently asked questions

Will you send me instructions on how to complete the self install?
A URL will be included with the Ethernet cable we’re sending you. You’ll be guided to the Self-Install instructions where you will be provided with step-by-step details on how to connect your Ethernet cable and complete your speed upgrade.
What is an ONT?
The Optical Network Terminal (ONT) converts the optical signal coming through the fiber into separate signals for TV, voice, and data. The ONT is installed with Fios service on either the outside or inside of your home (garage, basement, closet, etc).

Click image for a larger view. Note: Your ONT may be enclosed in a grey case.

Nokia 211 desktop ONT

Arris 1000 GI4 ONT

Tellabs 612 ONT
How do I tell where my ONT is?
The ONT is installed with Fios service on either the outside or inside of your home (garage, basement, closet, Living Room, etc). Some ONTs may be enclosed within a box. The Verizon logo will appear outside the box.
Why do my router and ONT need to be located in the same room?
The Ethernet cable we’ll send to you is 6 feet in length. Your ONT and router must be in the same room to ensure you can connect to the Ethernet cable and complete your self installation with the length of cable provided, but you can self-install your speed upgrade with any length of cable.

If you need an Ethernet cable longer than 6 feet in length, they can be purchased through a variety of online retailers. When using a longer Ethernet cable, ensure that the cable is completely out of the way from any foot traffic in your home, and fully secured to a floor, wall or other surface.
How can I track my shipment?
Once you’ve placed an order, you can track your equipment shipping details through the My Fios app or at verizon.com. Click on the Self-Serve Speed Upgrade tile, and from there you’ll have a link to view shipment status.
How will I know if my speed upgrade is complete?
Our instructions will guide you on how to connect the Ethernet cable and complete your speed upgrade. When your provisioning is complete, you will receive a confirmation that your internet speed has been upgraded and a link to test your speed. Make sure your PC/Device is hardwired to your router to ensure the most accurate speed results.
What do I do if I am unable to complete my self install?
If you encounter any trouble or need assistance our Tech Support specialists are here to help. Please contact us at 1.800.Verizon
What if I am not getting the speed I ordered on my devices?
If you are not getting the speeds you are expecting, visit our online troubleshooter.

If you continue to encounter any trouble or need assistance our Tech Support specialists are here to help. Please contact us at 1.800.Verizon.
When will the new speed reflect on my monthly bill?
Your new speed will reflect on your bill 1 -2 billing cycles from the date when your self installation is completed.
What happens if I decide to downgrade my speed later?
Any of our available Fios Internet speeds will work on your new Ethernet connection. You can change your speed at any time through the My Fios App or by signing into your account via My Verizon.