Support Boundaries
Find out what operating systems, software, and equipment Verizon can and cannot provide support for with your Internet, TV and Phone service.
Generally, Verizon supports the software and equipment provided with your Verizon service, but we cannot support software and equipment that you obtain from third parties. The following support boundary information gives specific examples of what is and isn't supported by Verizon Technical Support.
If your support need is beyond standard Verizon support boundaries, you have several options. With Verizon TechSure, you can get assistance with problems not covered by standard technical support. With the Verizon Community Forum, you may find help and advice on a wide range of topics from other knowledgeable customers. For help with third-party software and devices, you should try contacting the manufacturer, or you may consider working with a reputable customer support service or professional in your area.
| Internet service | Support options |
|---|---|
|
Internet connectivity with Windows 10 and Mac OS 10.4 or higher |
|
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Verizon provided routers, network extenders, and modems including installation, configuration, and wireless setup |
|
|
Email software setup for Outlook, Outlook Express, Windows Mail, or MacMail |
Not supported by standard Technical Support. |
|
Operating system software such as system updates, browser installation, service packs, blue screens, etc. |
Not supported by standard Technical Support. |
|
Third-party software and applications such as Excel, Word, iTunes, Facebook, etc. |
Not supported by standard Technical Support. |
|
Verizon Internet Security Suite / PC Security also referred to as VISS |
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|
Third-party provided Internet security products such as Norton anti-virus, various anti-spyware, pop-up blockers, phishing filters, etc. |
Not supported by standard Technical Support. |
|
Peripheral devices and equipment such as printers, monitors, PDAs, iPods, etc. |
Not supported by standard Technical Support. |
|
Move PC to new location |
Not supported by standard Technical Support. |
| TV service | Support options |
|---|---|
|
Verizon-provided equipment, services, and applications such as DVRs, STBs, VOD, PPV, cables, cards, remotes, etc. |
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Non-Verizon Equipment such as third-party DVRs, TiVo, VCR and/or DVD player support, and surround systems, etc. |
Not supported by standard Technical Support. |
| Phone service | Support options |
|---|---|
|
Dial tone functionality and troubleshooting |
|
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Voice features/programming provided by Verizon such as voicemail, call forwarding, anonymous call block, etc. |
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Non-Verizon long distance service |
Not supported by Verizon, please contact your service provider |
|
Non-Verizon VOIP (e.g., Vonage, Skype, etc.) |
Not supported by Verizon, please contact your service provider |
|
Customer phone equipment |
Not supported by Verizon, please contact the manufacturer |