Learn about the Fios technology upgrade in your building

Have you received a notification regarding a Verizon equipment upgrade in your building?

This means your building will soon receive enhanced Fios technology. When the technology upgrade is complete, we will need to add equipment to your individual unit and may need to exchange your personal router at no cost to you. We will notify you when it is time to schedule an appointment to complete the service upgrade. Please review the FAQs below to learn about what this means to you. Thank you for your patience as we continue to work towards bringing you the latest in technology, and the best possible customer experience.

Have you received a notification that the Verizon equipment upgrade in your building has been completed?

This means the Fios technology in your building has been upgraded, and it’s time to call Verizon and schedule your appointment so that you can enjoy the full benefits of this upgrade. We will need to add equipment to your individual unit and may need to exchange your personal router at no cost to you. Please contact Verizon at 1.866.432.0051 to schedule your appointment. For more information on what this means to you, please review the below FAQs. Thank you for being a valued Verizon customer.

Fios technology upgrade FAQs

Fios has been available in the building. How has it been upgraded?
We have upgraded the Fios® architecture from a Multi-Customer Optical Network Terminal (MC-ONT) design to a Single Family Unit Optical Network Terminal (SFU-ONT) design. The new design provides a 100% fiber-optic connection all the way to your unit. To transfer your service(s) to the new technology, we need to install equipment inside your unit and may need to exchange your router.
What are the benefits on the new technology?
The upgraded technology supports our latest product and service offerings including Fios® Digital Voice and faster Internet speeds, including upload speeds just as fast as download speeds.* Additionally, it will support future technologies that may become available.
Can I move to the new technology and keep the same services I have today?
It depends on the service(s) you have with us today. The data options available will include faster upload/download speeds,* often at no additional cost. Please contact Verizon at 1.866.432.0051 or talk to one of our Fios Specialists at your property. We will review your account with you and discuss all available options.
What is required inside my living unit?
We will install an Optical Network Terminal (ONT) or place a desktop ONT inside your unit. We may need to exchange your personal router at no cost to you.
Where will the ONT be placed inside my unit?
The ONT is typically installed inside a closet or placed on a desktop. Our technician will consult with you on the placement of the equipment inside your unit.
What is involved with transferring my services to the new technology?
When you call us at 1.866.432.0051 or talk to one of our Fios Specialists at your property, we will review your service options with you, place an order to transfer your services, and schedule an appointment for a technician to complete the upgrade. Our technicians will install an ONT inside your unit and exchange your router if necessary. Your service(s) will then be activated on the new technology.
Is there a cost associated with transferring my service(s) to the new technology?
There is no cost associated with upgrading to the new technology; however there are new bundles and rates available which we’re excited to discuss with you.
My services seem to be working fine. Why should I transfer my services to the new equipment now?
By moving your service(s) to the new technology, you get a 100% fiber-optic connection to your unit. This will enable Fios Digital Voice phone service and faster Internet speed options.*

Battery backup available for Fios voice services & E911 (but not data or video)

*Speed upgrades not available in all areas. Check with Verizon.

Learn about the Fios technology upgrade in your building

Have you received a notification regarding a Verizon equipment upgrade in your building?

Have you received a notification that the Verizon equipment upgrade in your building has been completed?

Fios technology upgrade FAQs

Fios has been available in the building. How has it been upgraded?

What are the benefits on the new technology?

Can I move to the new technology and keep the same services I have today?

What is required inside my living unit?

Where will the ONT be placed inside my unit?

What is involved with transferring my services to the new technology?

Is there a cost associated with transferring my service(s) to the new technology?

My services seem to be working fine. Why should I transfer my services to the new equipment now?

Need more support?