Authorized payment agents will accept payment at no or low cost to the customer and will also notify Verizon within 30 minutes of a payment that was made. An authorized payment agent will post a sign stating that they accept Verizon Payments.

Unauthorized payment agents do charge a fee and do not notify Verizon that a payment was made.

Yes, authorized agents can accept payments for all jurisdictions.

The payment agent may charge its own fee for each account being paid.

For example, if you have 3 accounts and you are paying with one check, you will be charged 3 times the fee (once for each account). If you have one account but are paying with 2 checks, you will be charged a single fee amount.

Authorized agents will accept cash (in US currency only), checks (no third party checks), and certified checks.

You must provide the agent with a page from your current bill or suspension/denial notice at the time of payment. This bill or notice will contain your Verizon account number.

Each receipt will contain–at a minimum–the following information:

• Unique agent identifier/ID
• Date and time payment made
• Unique payment approval/transaction number
• Complete account number being paid
• The amount paid to Verizon
• The fee amount paid to the agent when applicable
• The total amount the customer paid
• Payment tender type (cash, check or card)

If you’re making an advance payment or deposit payment, the receipt must state that the payment is for an advance payment or deposit.

Yes, Verizon will receive notification of the payments within minutes of the payment being made at an authorized payment location.

Your service should be restored automatically within an hour for a residential customer, 4 hours for complex business customers and 14 days for customers who see "Do not pay by personal check" on their payment stub.