Verizon Privacy Dashboard for Fios Home customers FAQs

The Verizon Privacy Dashboard is our online portal where you can request access to personal information or the correction or deletion of personal information.

As a home customer, you can sign in to the Privacy Dashboard to:

• Preview categories of information
• Download a portable copy
• Correct or delete some information
• Appeal request decisions in some states

Current and former Verizon customers can use the Verizon Privacy Dashboard or call our dedicated toll-free privacy number at 1.800.333.3972 to manage personal information.

Former Verizon customers
If you’re a former Verizon customer and we are able to verify your identity, you can submit a request to view personal information that Verizon may still have on file.

Multiple Verizon accounts
If you have multiple Verizon accounts (e.g., mobile, Fios Home, Verizon Cloud, Smart Family, etc.), please sign into each account to submit privacy requests.

MCI Customers
You may exercise your  state privacy rights rights through the MCI online portal. Visit http://consumer.mci.com/index.jsp. See the Account Maintenance section for more information on how to exercise your CCPA rights.

Authorized agents
See What is an authorized agent to learn more.

You can submit a request, free of charge, through the Verizon Privacy Dashboard.

Yes. Select the Español link in the header of the Verizon Privacy Dashboard for the Spanish version of the dashboard.

Here's how to download a copy of personal information collected from or about you:

• Visit the Verizon Privacy Dashboard and sign in.
• Select Download your information in the "information requests" section. You can request a download of personal information collected from or about you for any time frame of 30 days or more beginning with your first date of service. For your security we'll send an authentication code to the email or mobile telephone number associated with your account. Enter this code when requested to verify your identity.

The main categories of information that can be downloaded are:

• Account and Identity - Information that allows us to recognize you and your account.
• Network and customer activity - Information generated when you use or interact with our products and services.
• Insights - Inferences about you and your activity that we use to personalize your services and offers.

After you’ve sucessfully submitted your request you’ll see a confirmation notice on your screen. You’ll get a text message or email notice when your download is ready.

• We notify you when your download is ready.
• For security, your download file expires after 21 days.
• If your file expires, you can submit a new request.
  

Opening the file
The download file will be encrypted and password-protected. For your protection, your download file will automatically expire after 21 days. Here’s how to access it before then:

• When your download is ready, we’ll provide instructions during download to access your password.  You must use the password to access your file.
• The download will be available as a JSON, CSV, or XLS (Excel) file.

Canceling a download request

• You can cancel a pending request or wait until your request has been completed and then delete your file.
• You will be notified when your download file is ready, which may take up to 45 days. We will notify you if we need more than 45 days.

If you’re having difficulty canceling your request from your mobile device, try the link in the email from a desktop or laptop computer. The link will take you directly to the cancellation page.

Or, sign in to the Privacy Dashboard, then select View or Cancel and follow the prompts.

To request to delete personal information, visit the Verizon Privacy Dashboard, sign in with your credentials and select Delete certain information in the "Information requests" section. Once your request to delete personal information has been completed, Verizon will stop collecting the categories of information that you deleted. You can't recover the information once it’s been deleted.

We keep information that we need to provide and bill you for services, detect fraud, debug or repair our network or detect security threats, meet legal and regulatory obligations, and for other internal business operational purposes. We also keep financial information related to collections and credit bureaus. For example, we need to retain account information to bill you and to offer you support.

Our customers and website visitors can limit the sale and sharing of personal information as well as the use of this information for certain types of targeted advertising. Certain states give consumers the right to make these opt out choices. California law also gives business customers the right to limit the sale and sharing of personal information.

These selling, sharing and targeting activities are defined by the laws and fall into two different areas:

• Online selling/sharing/targeting occurs when we share information with advertising technology companies present on our websites who combine that information with information they collect about your visits to other sites or that they otherwise have about you to provide more personalized advertising to you. This occurs through the use of cookies, pixels, tags and similar technologies.
• Offline selling/sharing/targeting occurs when we obtain personal information from or share personal information we have about you with other companies to better target ads to you and when we use personal information as part of our own advertising programs.

You can let us know that you do not want personal information about you used for these activities by opting out. Most customers can log in to opt out of both online and offline selling, sharing and targeting. Visitors will need to take two steps to opt out of both online and offline activities. Instructions for each type of user are provided at https://www.verizon.com/privacy/your-privacy-choices#/.  

We also recognize browser-based Global Privacy Control signals in the same way as when you opt out as a customer or visitor as described on this page.

You have the option to correct certain personal information from the Privacy Dashboard. In addition, account information can be edited in your profile settings within the account tab featured in My Verizon (e.g., home address, password, and billing information).

After you submit your request using the Verizon Privacy Dashboard, you will get a confirmation notification. We’ll also send you a text or email to confirm that your request was successfully submitted.

The main categories of information that can be downloaded are:

• Account and identity
• Network and customer activity
• Insights
• Add-ons
  

The download file will be encrypted and password-protected. When your download is ready, a temporary password will be provided to you. You'll need the password to view your file. The download is available as a CSV or XLS (Excel) file. Both the CSV and XLSare  file formats that are used to store tabular based data. The CSV is a delimited text file that uses commas to separate values. XLS is a Microsoft Office file extension which has a proprietary binary format.  CSV and XLS files can be imported into a spreadsheet using Microsoft Office, OpenOffice, or Google Sheets.

Due to the encryption used to protect your downloaded information, Windows and Mac users will need to use a third-party software to unzip the file. This software is available for free from several sources. Make sure that you download the software from a reputable and safe website. We recommend that you keep the file secure and don't share it once it is unzipped.

There are a few ways to verify your account when you call Verizon:

• Some home accounts have an account PIN that can be used to verify your account.
• You can request a temporary PIN to your verified device or email to verify your account.

Sign in to the Verizon Privacy Dashboard using your My Verizon User ID and password. Depending on the type of request, you may be asked to complete multi-factor authentication and receive a message with a one-time password.

Your bill includes calls that reach a full connection and are billed. Your download file may include calls that didn’t reach a full connection, such as calls that were placed but not answered, and calls that aren’t billed, such as calls to toll-free numbers and 911.

Residents of certain states have the right to submit an appeal for a previously denied request. To learn more about your rights, please visit the Privacy Policy. 

To submit an appeal:

• Sign in to the Privacy Dashboard.
• Select the Request history link in the “Information requests” section.
• Select the appeal button next to the applicable request to submit your inquiry.

Note: If you don’t see the appeal button and reside in an eligible state, submit your request using the link shown below your request history. If you want to submit an inquiry regarding an appeal, use the Privacy Inquiry Form.

An authorized agent is a business or individual that is assigned by a Verizon customer to exercise certain privacy choices. The options vary by state but may include requesting to access, delete or correct personal information and certain opt-out choices. We will need some basic information to grant the authorized agent the ability to exercise these choices. You can change or cancel your authorized agents at any time. An agent’s authorization will expire automatically in 6 months unless you renew it.

You can authorize a business or individual as your authorized agent through the Privacy Dashboard. To assign an agent, you’ll need the following information:

• The name and address of the business or individual acting as your agent
• Your contact information; a phone number we can use to link you to your agent.
• The email address of the person who will serve as your agent to exercise your privacy choices.

To assign an agent, sign in to the Privacy Dashboard and select Assign and manage your authorized agent. You can only assign one agent at a time to act on your behalf.

Once you assign an authorized agent for your account, they can exercise certain privacy choices for your account on your behalf as long as the account isn’t suspended or disconnected. These choices vary by state but may include the ability to request a download, deletion or correction of personal information and certain opt-out choices.
 
Note: Both you and your agent will be notified whenever the agent exercises a privacy choice on your behalf.

Here's how to remove any authorized agents you've designated at any time.

• Sign in to the Privacy Dashboard and select Assign and manage your authorized agent.
• Find the name of the agent assigned to act on your behalf. 
• Select Remove agent and follow the instructions to remove the agent from your account.
  

To remove any other agents you have designated, submit our Privacy Inquiry Form.

We'll keep information that we need to provide and bill you for services, detect fraud, debug or repair our network or detect security threats, meet legal and regulatory obligations, or for other internal business operational purposes. We also keep financial information related to collections and credit bureaus.

If the file is a zip-formatted file (.zip extension) you’ll need third-party software to open it. We recommend 7zip or Winzip for Windows users or Keka for Mac users. 

If you still can’t view the file, try clearing your temporary internet files located in the History section of your browser. Once you clear your internet cache, temporary files, and cookies, try to download again.

Yes, the password to access your download file may be obtained as long as it’s within 21 days since the time your file became available for download. If 21 days have passed, the file has expired and you can no longer download the file or receive the password associated with the file.

To request a new password during this period, sign in to the Privacy Dashboard and select Request history in the ”Information requests” section of the Dashboard. Select the appropriate download request and you will be taken to a screen to obtain the password.

If you received a notification about a request for or change to personal information and neither your nor anyone on your account initiated the request, please take the following immediate actions to secure your account:

• If you suspect fraudulent activity, review the information on verizon.com/Fraud or contact our Fraud Protection Team at 877.462.5825.
• For additional precautions, we recommend that you:
  • Reset your Verizon account PIN
  • Reset passwords on all your Verizon online accounts as well as non-Verizon accounts, particularly from financial institutions.
• Review your Verizon account to make sure no unauthorized purchases or changes have been made to your account.

Sign into the Privacy Dashboard to check the status of your download request.