Print a shipping label to send us your mobile device FAQs

You can print a label from My Verizon for:

• 30-day returns and exchanges of mobile devices
• Verizon early upgrade for smartphones
• Certified Like-New Replacement (warranty replacement)
• Trade-in – You can only get a new label online if you printed one when you did your trade-in. If you got a shipping kit, you must get a replacement shipping kit. Visit our How to trade in your mobile device FAQs to learn more.

You can't use a Verizon shipping label to send us purchases made at a Verizon Authorized Retailer (e.g., Best Buy, etc.). Contact the retailer for help (exception: warranty replacements).

No. Items bought from Verizon Authorized Retailers must be returned to those retailers (exception: warranty replacements).

To print a shipping label for 30-day returns or exchanges, early upgrades and Certified Like- New Replacements:

1. Visit My Orders in My Verizon.
2. Find your order and click or tap Return.
3. Select the product(s) to turn in to us and follow the prompts.
4. Print the label and attach it to the shipping box.

Visit our How to trade in your mobile device FAQs for information about getting shipping materials.

Note: If you can't print a return label from the My Verizon app or website, contact us.