International Travel FAQs

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Support
Services & Apps
International Services

Planning a trip outside the US? Learn about calling, texting and data plans for your device when you're abroad. Or visit our Trip Planner to get your travel use and international plan answers in 1 place.

Find more topics in Additional support

Before you travel
While you're abroad
When you return home

Can I use my device while traveling outside the US?

Most smartphones and some tablets can be used when you travel abroad. Use our Trip Planner to find out if your device will work for your trip.

How do I get my device ready to use outside the US?

Before you use your device while traveling, make sure your device's roaming is turned on. Roaming must be on so your device can connect to cellular networks in your destination country.

For instructions to turn roaming on and off:

Visit our device troubleshooters to learn how to adjust your roaming settings.
Enter your device in the search field under Filter (e.g., "Samsung" or "S23", etc.) and choose your device.
Select Troubleshoot under the device's name on the device tile.
In the Search Another Issue field, type "Turn data roaming on or off." Follow the instructions for your device.

How will I be charged for using my device when I travel abroad?

How you're charged depends on whether or not you add an international plan to your account for your trip.

Our international plans let you use your phone in more than 210 countries and destinations outside the US:

TravelPass: You can use your domestic plan's talk, text and data allowances just like you do at home. And you're only charged for days that you use your phone. Learn more by visiting our TravelPass FAQs. TravelPass charges are:
- $5/day in Canada and Mexico* (You won't be charged if your domestic phone plan already includes calls, texts and data in Canada and Mexico).
- $10/day in other countries.
$100 International Monthly Plan: Ideal for trips of 10 days or more. Get unlimited data* and texts and 250 minutes for international use.* 20 GB of high speed data and unlimited data at 3G speeds thereafter. You can choose to have the allowance expire after 1 month or have the plan renew every month until you remove it from your account.
In-flight Daily Pass and Cruise Daily Pass: Keep your phone connected to cellular data on an international flight and on board a cruise ship. In-flight Daily Pass is $20/day per line. Cruise Daily Pass costs $30/day per line.

For coverage and pricing details, visit our International Travel page.

Important:

If you don't choose an international plan you'll pay per minute, per text and per MB of data used (called Pay as You Go) when you're abroad. Learn more on our International Travel page.
Our Unlimited Ultimate mobile phone plan includes high-speed international data, talk & text.
TravelPass and our Monthly International Plan can't be used in non-covered countries, on cruise ships or airplanes.

*If more than 50% of your talk, text or data usage in a 60-day period is in Canada or Mexico, use of those services in those countries may be removed or limited.

How do I add an international travel plan for my device?

Here's how to add TravelPass or a Monthly International Plan to your account:

My Verizon website: On your International Plan page, go to Use our Trip Planner.
My Verizon app: In your account, select Plans & Services.
- Choose a line.
- In Additional Services, scroll to International Plans and then add new plan.
Text: Add TravelPass anytime, anywhere by texting Travel to 4004.

Note: We offer data plans for select flights and cruises. Where available, when you board, we'll send you a text to let you know you can add In-flight Daily Pass or Cruise Daily Pass.

Where can I find out if there's network coverage for my travel destination?

You can view our international coverage map to check coverage for your trip.

How do I call the US while traveling internationally?

To call the US from abroad, enter "+", then the US country code "1" and the 10-digit phone number.

Note: To enter "+", press and hold "0" on your keypad until the "+" appears on your screen.

How can I use my mobile device while I'm on a cruise ship or airplane?

On select cruise ships you can make and receive calls and/or send and receive text messages.

Calling and texting: You're charged Pay as You Go rates for calling and texting when on a cruise ship. Visit our Cruise Ship & Airplane Pricing page to view pricing.

Using data is available only on select cruise ships and airplanes. Visit our In-flight Daily Pass and Cruise Pass FAQs to learn more.

Can I use Wi-Fi calling when I'm outside the US?

Yes. You can use Wi-Fi when calling back to the US from overseas for no additional cost.

However, Wi-Fi calling to any country other than the US is charged at International Long Distance rates ("pay as you go" rates), no matter what international travel plan you have.

When an international call is placed over Wi-Fi Calling, a voice prompt will interrupt the call to remind you that international charges may apply. You can choose to complete the call or hang up to avoid potential charges.

What happens if I'm traveling near the border of 2 countries?

When you're traveling, your device scans for the strongest signal. If you’re near a border, it's possible to pick up another country's network if that signal is stronger. If this happens, we send you a message to let you know the rates that apply for that country.

How do I access voicemail while traveling internationally?

To check your voicemail messages when outside of the US you can:

Call your voicemail – Call your Verizon mobile number in International format ("+1" and then your 10-digit number). Interrupt the greeting by pressing # (pound key) and follow the prompts to navigate to the voice mailbox.
Use a Visual Voice Mail app – Basic Visual Voicemail on Android and iPhone is free and included with your smartphone plan. Learn more on our Visual Voicemail FAQ page.

What are international travel data usage alerts?

You get an "international data spend notification" when your charges reach $250, $500, $1,000 and every $1,000 after that.

Verizon Business accounts get notices when charges reach $500, $1,000 and every $1,000 after that.

You can change your alert preferences in My Verizon website or in the My Verizon app.

Is there a limit to the amount of unbilled data I can use?

Yes, your international travel data is automatically blocked when you reach $500 in unbilled data usage.

To remove this restriction, call +1-908-559-4899 while traveling outside the US.

How do I check my unbilled voice, text or data used while traveling outside of the US?

To check your unbilled international usage, go to the International Usage and Services page in My Verizon. Select your device. Your international travel usage is listed under My Usage.

If I have a technical problem while traveling, how do I get help?

Call the International Support Team to get help while traveling, +1-908-559-4899.

If your device is lost, stolen or broken or you experience a device issue while you're traveling outside the US, reach our International Support Team from any landline phone:

Enter your country's toll-free number (PDF*).
Enter your 10-digit mobile number when prompted by the International Travel Hotline.

If a toll-free number isn't available for the country you're in, call 908-559-4899 (toll charges apply).

Do I need to remove my international plan when I get home?

No, you don't have to remove your international plan when you return home:

TravelPass stays on your line. You won't be charged again until the next time you use your mobile device outside of the US.
In-flight Daily Pass is automatically removed from your line when your 24-hour session ends.
Cruise Daily Pass charges only apply when you use your device onboard a cruise ship. You can leave Cruise Daily Pass on your account so it's ready for your next cruise.

How long does it typically take for international travel charges to appear on my bill?

It could take up to 60 days for international travel charges to appear on your bill.

Why do I see international charges on my bill when I already paid for the International plan last month?

International charges you see on your Verizon bill after you've paid for a Monthly International Travel Plan are most likely additional usage charges.

Usage charges mean that while you were traveling, you went over the plan's 1-month limit for talk, text or data usage.

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Before you travel

While you're abroad

When you return home