|
Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below. Due to inactivity, your session has expired. Please sign in again to continue. |
(Video Length- 3:13 )
Watch this video to learn how to get started with Safe Walk and 24/7 Assist.
How to get started with Safe Walk & 24/7 Assist
With Verizon Family Plus, you and your loved ones get extra security on-the-go.
During a Safe Walk session, emergency contacts you designate get live location updates.
If you’re feeling unsafe along the way, live agents are just a tap away using the 24/7 Assist feature and can alert emergency services on your behalf.
When you alert 24/7 Assist, a live agent will call you to assess the situation and dispatch 911, if needed.
Let’s take a look at how to set up Safe Walk and 24/7 Assist.
Open the Verizon Family app on your device… or help a family member with theirs.
From the home screen, look for 24/7 Assist and tap on it.
Take a moment to walk through the features.
If you’re an existing Safe Walk user, you’ll skip some set up steps.
When you’re ready, begin the set up.
At least 1 emergency contact is required to use the Safe Walk and 24/7 Assist functions.
Emergency contacts can be any direct family member or anyone who provides caregiving.
As the primary family guardian or caregiver, you are the default emergency contact for your dependents.
Next, create and confirm a PIN that will be used for canceling a Safe Walk SOS.
This applies to family members under the age of 18 who are not eligible for 24/7 Assist.
Alt// This will only be used if you don’t enable 24/7 Assist.
To enable professional monitoring with 24/7 Assist, review the details and agree to the terms.
Confirm your contact information and add your address.
Once complete, you’re all set.
You can now alert 24/7 Assist directly from your home screen.
To send a direct alert, just tap on 24/7 Assist from the home screen.
Use the slider to alert 24/7 Assist.
Standby for a call from them. In some cases, this might be as quick as 10 seconds.
Once you’re on the line with a 24/7 Assist agent, they will help assess the situation.
If they cannot reach you after two attempts, they’ll send 911 to your location.
Emergency contacts will receive updates on the alert status with push notifications and SMS.
They can keep an eye on the map in the Verizon Family app and quickly get directions to the most recent location.
Depending on the urgency of the situation, 24/7 Assist agents might suggest initiating a conference call with your emergency contacts to discuss important decisions together, like the need for 911 dispatch.
You can also alert 24/7 Assist during a Safe Walk session.
Tap on Safe Walk from the home screen.
This will share your live location with the emergency contacts you designated.
All emergency contacts will get a notification that a Safe Walk session is in progress and can follow your location on the map.
During the Safe Walk session, you can see which emergency contacts are viewing your location.
Let them know when you arrive safely by tapping ‘Mark as safe’...
Or if you're feeling unsafe, tap the 24/7 Assist button.
Use the slider to alert 24/7 Assist.
Once you send an alert, a 24/7 Assist live agent will call you to determine the next course of action, including contacting 911 to dispatch to your location, if needed or requested by you.
*24/7 Assist is available to Guardians and Members 18 years and older. Verizon Family Plus required.
**24/7 Assist is available to Guardians and Members 18 years and older. Verizon Family Plus required. 24/7 Assist is not a substitute for 911 and should not be used in a critical emergency.