Home Device Advisor perk with select home internet plans FAQs

Home Device Advisor gives you premium 24/7 tech support for eligible home tech with:

• 2 in-home expert visits every 12 months.¹
• Optional product installations for only $49/product.²

You can get tech support for virtually all your home entertainment, home office and smart home products, including:

• Desktop computers³
• Printers

• Routers⁴

• Tablets⁴ and e-readers
• Smartwatches (if they are not already covered by any one of the Verizon wireless device protection options)
• LCD, plasma or LED TVs
• Home theater systems (including soundbars, speakers, Blu-ray™ players, amps, etc.)
• Audio/video streaming devices⁴
• Gaming systems
• Smart home security systems (including door locks, video doorbells, security cameras, etc.)
• Other smart home products like thermostats, smoke detectors, light dimmers and more

Good to know: Home Device Advisor doesn't include tech support for wireless devices, such as smartphones and/or basic phones, with a line on your Verizon mobile account. However, it can help optimize connected home products with mobile devices, such as setting up your thermostat app feature on your smartphone.

Learn more by visiting our Home Device Advisor FAQs.

¹Limitations and exclusions apply for in-home visits. See the Terms of Service for details on these visits.
²Installations available in select locations for selected products, which are subject to change at any time. Products must be new or fully functioning at the time of installation and Wi-Fi access must be available for certain products to be installed. Availability of installation services is contingent on certain criteria, including product type, customer location and appointment/technician availability. An adult aged 18 years or older must be present during the installation. For wall-mounted TVs, customers supply both the TV and mounting brackets, along with access to the wiring if needed for indoor installation.
³Product must be equipped with Windows® Operating System version Windows 7 or newer or Android™ version 1.6 or newer, and Apple® computers which are equipped with an Apple operating system version OS X (10) or newer, and a Chrome™ Operating System version 35.0 or newer.
⁴Excludes any Verizon-branded or provided audio/video streaming devices or routers supported by Verizon.

When you have an eligible Verizon Home Internet plan you can get Home Device Advisor through Verizon for $10/month, a $5 savings.*

One Home Device Advisor perk is available per eligible account. Subject to Terms of Service.

*Based on the current $15/month that Verizon Home Device Advisor customers pay.

To sign up for the Home Device Advisor perk, you must have one of these:

• 5G Home Internet, LTE Home Internet - 5G Home, 5G Home Plus, LTE Home, LTE Home Plus . You can add 1 perk to an account that has 1 of these eligible plans. The $10/month per line charge appears on your mobile bill.
• Fios Home Internet plans - You can add 1 perk to an account that has an eligible plan. The $10/month charge appears on your Fios Home Internet bill.
  • Not all Fios plans are eligible (i.e., DSL plans, certain legacy plans, etc).
  • You can only access the perks that your plan is eligible for.

Yes. If you have home internet and Fios:

• 5G Home or LTE Home - You can add a perk to your home internet account. We'll let you know if a line on your account already has the perk.
• An eligible Fios Home Internet plan - You can add a perk to both your Verizon home internet and add 1 of the same perk to your Fios account.

You can choose the Home Device Advisor perk when you sign up for an eligible home internet plan.

Or, if you have an eligible plan, you can add the perk anytime in My Verizon:

1. Sign into either your:
   1. Mobile account (wireless home internet) - Select Services & Perks and scroll down to view perks your plan is eligible for. Choose a perk.
   2. Fios account - Perks your plan is eligible for display under Recommended perks. Choose a perk.
2. Select the line to add the perk to. Follow the prompts to add and activate the perk.
3. Get the Tech Coach app (optional) for quick access to tech experts and helpful tech support content:
   1. Download Tech Coach for Android in Google Play™
   2. Download Tech Coach for iOS in the Apple App Store®

Watch our video to learn more about adding perks to your home internet plan: myHome: How to add perks

For step-by-step perk enrollment instructions visit: My Verizon App - Manage Perks or My Verizon Website - Manage Perks (5G Home/LTE Home only)

Good to know: You can only access the perks that your plan is eligible for.

Yes. The Home Device Advisor perk replaces your Home Device Advisor subscription. We will notify you of this change if you select the perk option.

Yes, if you have an eligible home internet plan, you can change from Home Device Advisor to Verizon Home Device Protection anytime. Verizon Home Device Protect costs $25/month plus taxes.

With Verizon Home Device Protect you get:

• Connect & Protect - $0 installation for eligible home tech such as televisions, soundbars, security cameras, thermostats and doorbells.
  • Note: With Home Device Advisor, installation is $49/product.
• Repairs or replacement - If your eligible home entertainment, home office, wearable or smart home product experiences a covered breakdown, we'll repair or replace it for you.
• Second residence coverage - Protect eligible home tech in a second residence of your choosing - at no additional cost.
• 24/7 Expert help - 1-Tap access to expert support, device tips and self-help tech guides.
• In-home expert visits - 2 in-home visits per 12-month period from experts to help you configure, setup and optimize smart products or choose the best Wi-Fi devices for your home.
• Complete Tech Care - Get your laptops, gaming consoles and tablets tuned up and cleaned out.

Learn more about Verizon Home Device Protect. Or visit our Verizon Home Protect FAQs.

After you add the Home Device Advisor perk, visit our Home Device Advisor FAQs to learn how to use this perk. You can get tech support, in-home visits and optional installation services through Asurion.

To learn more watch our video: myHome: Home Device Support & Protection

You can read the Home Device Advisor Terms of Service online.

When you add the Home Device Advisor perk to your eligible Verizon Home Internet plan:

• Billing and access starts when the eligible plan is activated/installed and you enroll in the perk.
• The $10/month charge appears on your:
  • Mobile bill if the perk is added to your 5G Home, 5G Home Plus, LTE Home or LTE Home Plus (wireless internet) plan.
  • Fios Home Internet bill if the perk is added to your Fios Home Internet account.
• The perk renews automatically until you cancel it. You can cancel your perk subscription anytime in My Verizon.

If you cancel your Home Device Advisor perk during the billing period, product features will terminate once the product is canceled/removed from the account. The $10 charge for that month is refunded or prorated, less the cost of any claims paid or repairs made.

To cancel:

• 5G Home, LTE Home account - Visit My Verizon, then select Services & Perks to manage the perk.
  • For step-by-step perk un-enrollment instructions visit: My Verizon app - Manage Perks or My Verizon Website - Manage Perks
• Fios Home Internet account - Visit My Verizon. On your homepage, scroll down to view your perks. Select the perk to manage.

Here's what happens if you change or cancel your eligible home internet plan. If you:

• Change the internet plan with the perk from a qualifying plan to another qualifying plan, your perk won't change.
• Cancel your qualifying Verizon home internet plan, or change to a non-qualifying plan, your Home Device Advisor perk ends immediately.
  • You can add Home Device Advisor to a non-qualifying plan for $15/month.
  • You can change or cancel your plan anytime through My Verizon.

Contact Verizon Customer Support for questions about eligibility, enrolling in the perk or charges on your Verizon bill.