Disney+ Premium, Hulu, ESPN+ promotional subscription FAQs

You can enroll through your Service & perks page if you're the Account Owner or Account Manager and you have a plan that's eligible for either:

• Disney+ Premium, Hulu, ESPN+
• Disney+ promotion (you can upgrade to the Disney+ Premium, Hulu, ESPN+ subscription).

For detailed sign up information, browse our step-by-step instructions.

To set up your Hulu (With Ads) account, you can either:

• Tap Activate Hulu (With Ads) during the Disney Bundle enrollment process.
• Disney will send you a reminder to activate your Hulu subscription. When you get the email, follow its instructions to activate.

Note: If you don't get an email, you can activate Hulu (With Ads) by accessing your Disney+ Manage Account page through your desktop browser. (This option isn't available through your mobile device.)

After activation, if you are:

• An existing Hulu subscriber - Log in to Hulu using your existing Hulu email and password.
• A new Hulu subscriber - Set up your account by entering your email and creating a password. You can use the same Disney password or it can be different.
  
  

If you have any of these Hulu subscriptions, you'll see the credits you'll get while The Disney Bundle through Verizon is active:

• Existing Hulu-billed subscription (ad-supported or no ads)
• Hulu billed the Disney Bundle subscription (ad-supported or no ad)
• Hulu with Ads Promo Offer

Follow the prompts to manage those subscriptions.

To check that you’re signed up:

1. Sign in to your Disney+ account through the Disney+ website or the Disney+ app.
2. Tap the Profile icon (bottom right-hand corner).
3. Tap Account. Under Subscription you'll see "Verizon subscription."

You may need to take additional action to complete the account set up for one or more services included in the offer. Learn more about how this Verizon subscription will affect your existing subscription by reviewing the answers below.

If you have an existing subscription to the Disney Bundle billed by Disney, this Verizon subscription will immediately replace any portions of your existing subscription that are billed directly through Disney.

If any part of your subscription to the Disney Bundle is through a third party like Apple, Google, Amazon, Roku or others this promotional offer will not automatically replace that subscription. After you enroll and complete the account setup, you will be sent an email with information about how to manage your existing subscription. You will continue to be billed for your existing subscription to the Disney Bundle until you follow the instructions in the email.

If you are billed for your subscription to the Disney Bundle through Hulu, this promotional offer will not automatically replace that subscription. After you enroll and complete account setup of all three services, your Hulu account will show a $21.99/month* credit (or an amount equal to the then-current retail price of the Disney Bundle), for as long as you maintain an eligible subscription to the Disney Bundle through Verizon. Unless otherwise directed, note that in order to receive any credit, existing subscribers must complete Hulu account setup through the link provided by Disney+.

If you have an existing Disney+ subscription billed by Disney, your existing Disney+ subscription will be paused and will resume through Disney when your Verizon subscription ends. To have your subscription paused, you must use the same email when activating your Verizon subscription that you used to purchase your original Disney+ subscription.

If you have an existing Disney+ subscription billed by a third party like Apple, Google, Amazon, Roku or others, this promotional offer will not automatically replace that subscription. After you enroll and complete the account setup, you will be sent an email with information about how to manage your existing subscription. You will continue to be billed for your existing Disney+ subscription until you follow the instructions in the email.

If you have an ESPN+ (With Ads) subscription billed directly by ESPN, your ESPN+ subscription will be paused and will resume through ESPN when your Verizon subscription ends. To have your subscription paused, you must use the same email when activating your Verizon subscription that you used to purchase your original ESPN+ subscription.

If you have an existing ESPN+ (With Ads) subscription billed by a third party like Apple, Google, Amazon, Roku or others this promotional offer will not automatically replace that subscription. After you enroll and complete the account setup, you will be sent an email with information about how to manage your existing subscription. You will continue to be billed for your existing ESPN+ subscription until you follow the instructions in the email.

If you have an existing ESPN+ (With Ads) subscription billed by Hulu or one of its third party partners, you will need to manage your Hulu-billed or third party partner-billed ESPN+ (With Ads) subscription in order to complete Hulu account setup as part of this promotional offer; you will continue to be billed for your existing ESPN+ (With Ads) subscription until you manage your account.

Please note that no refunds will be provided for subscription fees already paid to Hulu (With Ads).

If you have a Hulu (With Ads) or Hulu (No Ads) subscription billed directly by Hulu, this promotional offer will not automatically replace that subscription. After successfully enrolling and completing account setup of all three Disney Bundle services, existing Hulu (With Ads) and Hulu (No Ads) subscribers will see a $9.99/month credit (or an amount equal to the then-current retail price of Hulu’s (With Ads plan), for as long as they maintain an eligible subscription through Verizon. Unless otherwise directed, note that in order to receive any credit, existing subscribers must complete Hulu account setup through the link provided by Disney+.

Please note that no refunds will be provided for subscription fees already paid to Hulu (With Ads). By completing Hulu (With Ads) account setup, you will lose any free trials, discounts, or promotional pricing associated with your existing Hulu (With Ads) subscription.

If you have an existing subscription to one of Hulu’s Live TV plans and are billed directly by Hulu, you will need to cancel or change your subscription to the Hulu (With Ads) or Hulu (No Ads) plan in order to complete Hulu account setup.

Please note that no refunds will be provided for subscription fees already paid to Hulu. By completing Hulu account setup, you will lose any free trials, discounts, or promotional pricing associated with your existing Hulu subscription.

If you have an existing Hulu annual plan subscription, you will need to cancel that subscription in order to complete Hulu account setup. Once you cancel, you can resubscribe to a monthly Hulu plan (With Ads) or (No Ads) and then complete account set up. By canceling, you will forfeit the remainder of your annual subscription period.

Please note that no refunds will be provided for subscription fees already paid to Hulu. By completing Hulu account setup, you will lose any free trials, discounts, or promotional pricing associated with your existing Hulu subscription.

If you have an existing Hulu subscription billed by a third party, you will need to manage your account and wait until the end of your billing period in order to complete Hulu account setup. You will continue to be billed for your existing Hulu subscription until you manage your account.

If you had the Disney Bundle through Hulu or have already subscribed to Hulu (with Ads) and used the same email address you use for Hulu for the Disney Bundle, you can sign up for Hulu services & perks at any time through hulu.com/account or via Hulu Customer Service. Your Hulu bill will be credited for the Disney Bundle or Hulu subscription, depending on the service to which you previously subscribed.

If you purchased the Disney Bundle through Disney or have already taken the Disney Bundle included in your plan, follow these steps to add Hulu (With Ads) to your bundle:

• Cancel the Disney Bundle:
  1. Go to Services & perks in My Verizon.
  2. Scroll to Manage My Services & perks.
  3. Click Cancel in the Disney+ tile.
     
     Note: If you have the Disney Bundle included in your plan you will be able to re-enroll in the bundle at a later step in this process. If you have the Disney+ Premium (No Ads) promotion you will not be able to re-enroll and receive the rest of your 6-months free.
• Sign up for Hulu (With Ads):
  1. Visit Hulu's sign-up page.
  2. Select sign up now.
  3. Create your account and purchase your subscription (use the same email address you are using for your Disney Bundle through Verizon).
• Re-enroll in the Disney Bundle included in your plan:
  1. Go to Services & perks in My Verizon.
  2. Click View all Services.
  3. Click Disney Bundle.
  4. Choose Get it now and follow the prompts.
  5. Sign in to your account and activate the Hulu subscription.

No. You can't upgrade to Hulu + Live TV if you subscribe to the Disney Bundle through Verizon.

When your promotional period is over, if you got Disney+ Premium, Hulu, ESPN+:

• Included with your eligible Unlimited plan, you keep the Disney+ Premium, Hulu, ESPN+ as long as you keep your eligible plan.
• As an upgrade from Verizon Disney+ Premium (No Ads) promotion: When your original Disney+ Premium (No Ads) promotion period ends you'll be billed the full Disney+ Premium, Hulu, ESPN+ subscription pricing. We'll let you know when your promotion period is ending.

If you're in New Mexico, your promotional subscription ends automatically after the promotional period.

If you cancel or change your qualifying Verizon plan, then going forward you'll no longer get the Disney+ Premium, Hulu, ESPN+ for free. The Disney+ Premium, Hulu, ESPN+ becomes a paid subscription.

Exceptions:

• If you're an annual or multi-year Disney+ Premium (No Ads) subscriber, your existing subscription that was paused during the Disney+ Premium, Hulu, ESPN+ offer will resume when you cancel your qualifying plan or service.
• If you're in New Mexico and switch to a non-qualifying plan, the Disney+ Premium, Hulu, ESPN+ subscription automatically cancels.

You can cancel the Disney+ Premium, Hulu, ESPN+ on us promotional subscription any time:

Go to Services & perks, scroll to Manage My Services & perks and click Manage in the Disney+ tile, then Cancel my subscription.

Keep in mind when you cancel the Disney Bundle on us promotional subscription through Verizon it can't be added again.

If you cancel your Verizon service, the Disney Bundle on us promotional subscription is canceled.

Exceptions:

• If you're an annual or multi-year Disney+ subscriber, your existing subscription that was paused during the Disney+ offer will resume when you cancel your Verizon service.
• If you were an existing Hulu subscriber when you signed up for the Disney+ Premium, Hulu, ESPN+  through Verizon, you will continue to be billed for your existing subscription through Hulu.

If you suspend your service the Disney+ Premium, Hulu, ESPN+ on us promotional subscription is also suspended and resumes when your service is restored.

You can access Disney+ Premium (No Ads), Hulu (With Ads) and ESPN+ (With Ads) movies and TV series on up to 10 devices including personal computers, mobile phones and tablets and connected TV devices.

To learn more about what devices are supported on each service visit:

• Disney+ Premium (No Ads) - What devices and platforms are supported by Disney+?
• Hulu (With Ads) - Hulu supported devices
• ESPN+ (With Ads) - What are ESPN supported devices?

Good to know:

• The subscription can be shared with up to 10 devices in the household (i.e., the primary residence associated with the Disney account). Visit the Disney subscriber agreement for more information.
  
• Visit our Disney+, Hulu, ESPN+ (With Ads) perks FAQs to learn how those on your account who live at other locations can add their own Disney bundle with select phone or home internet plans.

You need to activate your subscription before you can access Disney+ Premium (No Ads), Hulu (With Ads) and ESPN+ (With Ads). When your account is set up, you can access streaming content by:

• Supported devices - Downloading the apps for Disney+ Premium (No Ads), Hulu (With Ads) and ESPN+ (With Ads).*
• Desktop computers - Signing into your Disney+ account on a web browser. From here, choose Account in the top right, then My Services. Access Hulu (With Ads) or ESPN+ (With Ads) by choosing Stream Now.
• Signing into your accounts on a web browser:
  • Disney+ Premium (No Ads)
  • Hulu (With Ads)
  • ESPN+ (With Ads)

Good to know:

• The subscription can be shared with up to 10 supported devices in the household (i.e., the primary residence associated with the Disney account). Visit the Disney subscriber agreement for more information.
• Visit our Disney+ Hulu, ESPN+ (With Ads) perk FAQs to learn how those on your account who live at other locations can add their own Disney bundle with select phone or home internet plans.

*At this time, content from one app cannot be played on the other apps (e.g., you can watch Disney+ shows on the Disney+ app, but not on the ESPN+ (With Ads) app).

When you're streaming with:

• Disney+ Premium (No Ads) - 4 devices can stream at the same time.
• Hulu (With Ads) - 2 devices can stream at the same time.
• ESPN+ (With Ads) - 3 devices can stream content at the same time. For Pay Per View (PPV) events, 2 devices can stream at the same time.

You can contact:

• Verizon customer support for questions about eligibility, charges for the Disney+ Premium, Hulu, ESPN+ on your Verizon bill, or redeeming the promotion.
• help.disneyplus.com for questions about Disney+ Premium (No Ads).
• http://help.espnplus.com for questions about ESPN+ (With Ads).
• https://help.hulu.com for questions about Hulu (With Ads).

Note: When you contact Disney+, Hulu, or ESPN+, it helps to give the reference number that identifies your Verizon promotional subscription. Learn how to find your reference number in the My Verizon app or My Verizon website.

You can contact us for questions about your Unlimited plan.