When participating in the Verizon Device Trade–in Program ("Program"), you will be asked to agree to the following terms and conditions:
These terms apply whether I am trading in one (1) or multiple devices in the same transaction in exchange for trade-in credit(s), the amount of which is based on either the market value of my device(s) at the time I created the trade-in order, or promo value, if applicable, to my trade-in order at the time it was created.
General Rules (applicable to all trade-ins)
It's my responsibility, before I ship my device(s) to Verizon, to:
- Delete all personal info and data, including pictures ("Content")
- Remove and retain all accessories, such as memory or SIM cards ("Cards")
- "Unlock" my device by disabling/turning off all password-protected security features (e.g., Find My iPhone or Kill Switch)
- Remove a damaged battery (to the extent it is removable) and dispose of it properly. Note: if the battery is damaged and not removable, your device is not eligible for trade in.
Need help? Visit our Trade-In user guide.
I understand that I will not be eligible to receive any trade-in credit(s) for my device(s) if:
- The make, model and/or condition of the shipped device(s) doesn't match what I described when I completed my trade-in order(s)
- I didn't ship my device(s) using the Verizon-provided label or shipping kit
- My device(s) never arrived at Verizon
- My device(s) arrived at Verizon more than thirty (30) days after I completed my trade-in order(s)
- My device(s) are not Unlocked
- My device(s) is a 4G Prepaid phone in the box that has not had at least one (1) monthly payment of Verizon service
- My device(s) is a 3G Prepaid phone in the Box that has not been active on Verizon Service for at least six (6) months
- Verizon determines that my device(s) was reported as lost or stolen, purchased with government funds, or constitutes government property
I also understand that:
- if I don't delete Content or remove the Card(s) when I submit my device(s) to Verizon, the Card(s) will not be returned to me and any Content cannot be recovered
- Once I submit my device(s) to Verizon the device(s) will not be returned to me
- I will be provided an estimated trade-in value at the time of trade-in submission that is subject to validation of make/model, eligibility, & condition upon Verizon receipt of my device(s)
Special Rules (applicable to a trade-in eligible for promo value)
In addition to the General Rules above, if my trade-in credit(s) are based on promo value, I understand that I will not be eligible to receive any trade-in credit(s) for my device(s) if:
- I don’t satisfy the conditions associated with the promotion under which I created my trade-in order, such as (but not limited to) maintaining active postpaid Verizon service on my new device(s) for a minimum number of months or changing to an ineligible Verizon service plan or paying off my device payment agreement early, or transferring my number to another Verizon account, or
- I return or exchange the device(s) that was required to be eligible for the promo value.
Note: a device with a damaged battery may be eligible for promo value if it is traded-in subject to a promo that accepts a device in any condition.
Ultimate Trade In Terms. Customers enrolled in the Ultimate Unlimited plan are eligible for our Ultimate Phone Upgrade offer, where both new and existing customers are eligible to receive our best current in-market smartphone offer whether they upgrade an existing device or add-a line to the Ultimate Unlimited plan. Existing customers seeking the Ultimate Phone Upgrade Promotion must have had the device being traded in active on their account for at least 60 days prior to trade in to qualify for the promotional trade in value. Qualifying new financed device & Unlimited Ultimate plan required. Phone upgrade is eligible at time of plan change to Unlimited Ultimate and when the phone is paid-off, or every 36-months thereafter. An upgrade-eligible phone line is required. Any plan change away from Unlimited Ultimate will result in loss of phone promo offer and corresponding bill credits. Additional promotion terms may apply.
How and when do I get my trade-in credit(s)?
Trade-in credit(s) based on market value will be issued in accordance with what is presented at the time of trade-in submission. Final value is confirmed after Verizon receives the device(s) and validates make/model, eligibility, & condition. If I am an instant credit-eligible customer, we apply this value towards your device transaction; if any trade-in credit remains, the balance will be applied as a one time account credit. If instant credit is not presented at the time of your trade-in submission, trade-in credit(s) will be issued within two (2) weeks after Verizon receives your device(s). Trade-in credit payment options (if applicable) will be presented at the time of Trade-in submission. If applicable, Verizon e-Gift card (or other payment option if presented) is issued in the name of the person identified in the trade-in order submission and emailed to the address provided. For more information on gift cards, visit Verizon Gift Card Terms & Conditions. If I am also eligible for trade-in credits based on promo value, the market value of my trade-in will be included in the promo value total and be applied in accordance with the applicable promo. In the event I am no longer eligible for trade-in credits based on promo value, I will still receive the market value for my trade-in, less any promo value credits already applied.
Trade-in credit(s) based on promo value will be applied, within 1 - 2 bill cycles. Final value is confirmed after Verizon receives the device(s) and validates make/model, eligibility & condition, in accordance with the applicable promotion, (i.e, a recurring bill credit on my Verizon account for the number of months specified in the applicable promotion, a one (1) time bill credit on my Verizon account or a Verizon e-Gift card). Trade-in credit(s) based on promo value are subject to reversal if I don’t comply with the Special Rules.
For assistance, call the Verizon Device Trade-in Program customer support at (800) 922–0204 or click the Chat with us button at the bottom right corner of this page to contact one of our representatives.
Revised 05/30/2024