You must be the Account Owner or Account Manager to file a claim, which requires you to be able to validate your account credentials. You must pay Asurion the applicable deductible at the time of claim filing.
If your device Is lost, stolen or damaged:
- File a claim on Asurion's website
- File a claim by calling Asurion at (888) 881-2622
- File a claim through the My Verizon app:
- Select the Menu icon in the top left corner.
- Select Devices.
- Scroll to the device that is lost, stolen or damaged and select Manage device.
- Select Lost, stolen, or damaged device? Start a claim.
- Enter the requested information and follow the onscreen prompts to finish filing your claim.
Is your device malfunctioning? This may include:
- Mechanical or electrical breakdown(s) including, but not limited to:
- Inability to power on.
- Device speaker malfunction due to microphone not working.
- Charging port not working.
- Battery does not hold a charge, etc.
- Check repair eligibility in My Verizon or call Verizon.
Florida customers: Please file a claim on Asurion's website or call (888) 881-2622 for a malfunctioning device due to mechanical or electrical failure after the manufacturer's warranty has expired.
For more information about Verizon / Asurion device protection and replacing your device, refer to the device protection brochure.
Note: If you have Verizon Home Device Protect or Smart Home Support and are experiencing issues with a tv or home tech in your home, refer to our Verizon Home Device Protect FAQs or Smart Home Support FAQs for help.