Caller ID for Fios TV

To set up Caller ID on your Fios TV, follow these basic steps using your Fios remote control, press:

• Menu > Settings > Notifications > Caller ID > Check Availability,
  • A message will display to indicate that Caller ID is either available or unavailable:
    • If Caller ID is Available, press OK when prompted, select Yes to enable Caller ID, press OK
    • If Caller ID is Unavailable, you currently do not meet the equipment or service requirements, press OK

Note: Once Caller ID is activated, it may take 24–48 hours to see alerts. You must activate Caller ID on each Set-top Box where you want the service.

Select how your Caller ID Alert options display on your Fios TV. Using your Fios remote control press:

• Menu > Settings > Notification > Caller ID, select:
  • Show Alerts, to turn alerts On or Off
  • Alert Duration, to control the length of time the alert box is displayed
  • Alert Position to control the position of the alert box on your TV screen

View your call logs using your Fios remote control press:

• Menu > Fios Digital Voice > Call Logs
  • your Call History will display the caller name, phone number, and the date/time of the call are shown for each as follows:
    • Outgoing - Green right arrow,
    • Incoming - Blue left arrow, and
    • Missed calls - Red X
  • select a call and press the Options button on your remote to display Call Back, Block, and Delete options, select:
    • Call Back, to ring your Verizon home phone, when answered, the selected number will be dialed
    • Block, add the phone number to your Blocked Callers List
    • Delete, remove the call from your Call History

View Voice Mail messages using your Fios remote control press:

• Menu > Fios Digital Voice > Voice Mail
  • your Voice Mail Inbox, will display your voice mails including the caller name, phone number, and the date/time of the call
  • select a call and press the Options button on your remote, to display Play Messages, Call Back, Block, and Delete options, select:
    • Play Messages*, listen to the voice mail messages (TV mutes during playback)
    • Call Back, to ring your Verizon home phone, when answered, the selected number will be dialed
    • Block, to add the phone number to your Blocked Callers List
    • Delete to remove the call from your Voicemail Inbox

*Voicemail playback is not available on the Motorola 2500 PC standard definition Set-top Box or DCT 700 Digital Adapters.

Manage Calling Features using your Fios remote control, press:

• Menu > Fios Digital Voice > Calling Features, select:
  • Simultaneous Ring, to designate up to three phone numbers that will simultaneously ring when a call comes in to your Verizon home phone
  • Call Forwarding, to forward your Verizon home phone calls to another phone number
  • Incoming Call Block, to block all Anonymous calls or manage your Blocked Callers List for calls to your Verizon home phone
  • Do Not Disturb, to automatically forward calls to voicemail or play the system greeting