In applicable areas, we may charge a late payment fee when full payment has not been received by the billing due date.

Customers who remove Fios equipment from their account or disconnect their TV and/or Internet service must return their set-top boxes or routers to Verizon no later than 30-days from the disconnect date to avoid unreturned equipment fees.

Please note:

• Our system can identify Fios equipment that has been retired (end of life). Retired equipment does not have to be returned and is not subject to any unreturned equipment fees.
• If you initially rented a Fios router and later switched over to one you own, you must return the Fios router no later than 30-days from the swap date in order to avoid any unreturned equipment fees.

Early termination fees apply when:

• All services on an account have been terminated prior to the end of a 2-year agreement
• A 2-year agreement has been changed to a month-to-month bundle before the end of the agreement
• A triple play bundle has been changed to a stand-alone service before the end of a 2-year agreement.

Verizon bills one month in advance, so your first statement will include partial month charges for the current month, as well as charges for the following month. Monthly charges are prorated per the number of days you are billed during your 30-day billing cycle. When you make changes to your account following your service installation, (by adding or deleting services or packages, for example), partial month charges will appear as well.

Pay Per View
Pay Per View (PPV) is a fee-based service that allows you to purchase access to specific television events like live sporting events and concerts using your remote control. While there is no ordering charge for a PPV event (even if one requires agent help), the cost of the event itself will appear as an additional charge on your next bill.

On Demand
On Demand lets you watch movies, favorite TV shows, premium channel content, and other TV programming as you want. While some content will be provided free of charge, other shows must be rented. If there is a fee for the content, the cost of the show rental will appear as an additional charge on your next bill. Rented content is only viewable for 48 hours from the time you make your selection. If the show is selected again after the initial 48-hour period has expired, the account will be charged again.

If you don’t pay the entire amount of your bill, you’ll have a balance forward. These charges will be added to your next bill. This does not affect your current charges but the overall amount due will increase duo the carryover. Details on your carryover balance can be found at My Verizon website or app under “Previous Period”.

There may be a promotional discount applied when you sign up for a contract. Often, these promotions expire, and you may see an increase in your bill.

Check your bill for the date your promotion will expire. Promotional Discounts can be viewed on your online bill under “Your Discounts”.

Taxes and surcharges can vary depending on how many days are in the month. This may cause your bill to be slightly different each month.

Depending on the type of service you have, you may be charged for making long distance, region and local calls.