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Learn how to access and update the personal information that Verizon has associated with your mobile account. Find out how to adjust your privacy settings.
Fios home internet customers - visit our Verizon Privacy Dashboard for Fios Home Customers FAQs.
The Verizon Privacy Dashboard gives you online access to:
Mobile customers can sign in to the Privacy Dashboard to:
Current and former customers can use the Verizon Privacy Dashboard to manage personal information.
Note: If you don't have access to the Privacy Dashboard, call our dedicated toll-free number 800-333-3972.
Former Verizon customers
If you're a former Verizon customer and we are able to verify your identity, you can submit a request to access personal information associated with you or your account.
If you don't yet have an account with Verizon, find out what documents you can submit to verify your identity.
Multiple Verizon accounts
If you have multiple Verizon accounts (e.g., mobile, Fios Home, Verizon Cloud, Smart Family, etc.) please sign in to each account to submit privay requests. You can use the Verizon Privacy Dashboard to sign in, or select I used a different service for instructions to manage personal information associated with your service.
Authorized agents
Learn about Authorized agents.
Yes. Select the Español link in the top right corner of the Verizon Privacy Dashboard for the Spanish version.
Sign in to the Verizon Privacy Dashboard and then select the type of information you want to access under any category:
Note: If you don't have a Verizon account, you can't preview personal information directly in the Privacy Dashboard. You can request a download of personal information after verifying your identity.
To download information we have about you:
You can request a standard download or an advanced download. Why are there two download options?
Opening the file
The download file will be encrypted and password-protected. For your protection, your download file will automatically expire after 21 days. Here's how to access it before then:
Canceling a download request
You can cancel a pending request or wait until your request has been completed and then delete your file.
You will be notified when your download file is ready, which may take up to 45 days. We will notify you if we need more than 45 days.
To request to delete personal information, visit the Verizon Privacy Dashboard, sign in with your credentials and select Delete certain information in the "Information requests" section. You can also call our dedicated toll-free privacy number at (800) 333-3972.
Important: You can't recover personal information once it's been deleted. Once you delete personal information, Verizon will stop collecting the categories of information that you deleted.
As an Account Owner or Account Manager, you may only be able to delete information associated with your line.
Account Members and others can request to download and delete personal information that's not associated with an account by continuing as a guest in the Privacy Dashboard.
Once you've elected to delete personal information, it will be deleted from our systems and can't be recovered.
We'll keep information that we need to provide and bill you for services, detect fraud, debug or repair our network or detect security threats, meet legal and regulatory obligations, or for other internal business operational purposes. We also keep financial information related to collections and credit bureaus. For example, we need to retain your account information to bill you and to offer you support.
Once you've elected to delete personal information, it will be deleted from our systems and can't be recovered.
We'll keep information that we need to provide and bill you for services, detect fraud, debug or repair our network or detect security threats, meet legal and regulatory obligations, or for other internal business operational purposes. We also keep financial information related to collections and credit bureaus. For example, we need to retain your account information to bill you and to offer you support.
Residents of certain states have the right to submit an appeal for a denied request. To learn more about your rights, please visit the Privacy Policy.
To appeal a denial decision from an individual rights request:
Note: If you don't see the appeal button and reside in an eligible state, submit your request using the link below your request history. If you want to submit an inquiry regarding an appeal, use the Privacy Inquiry Form.
Two download options are available when you request personal information: Standard and Advanced. For your privacy and security, highly sensitive information (e.g., credit card information, Social Security number, passwords, etc.) won't be displayed in any download file.
Here are your options:
For your security, some of the information displayed on the Verizon Privacy Dashboard will be masked. Some masked information will be displayed if you download a copy of personal information. However, highly sensitive information, such as credit card information, Social Security number, and passwords, won't be displayed in either the Dashboard or a download file.
Guest users who don't have an account with Verizon won't be able to preview their personal information directly in the Privacy Dashboard. However, they will be able to request a download of personal information after verifying their identity.
You can submit a request, free of charge, through the Verizon Privacy Dashboard.
The privacy laws in certain US states give consumers the right to say no to the sale of personal information and limit the use and sharing of personal information for cross-context targeted advertising purposes.
Visit Your Privacy Choices for a description of our activities and your opt out choices.
No, you can't change any of the values in the download file. You can request that we delete or correct certain information from the dashboard. Information specific to your account can also be edited by accessing your profile settings in the account tab featured on the My Verizon portal (e.g., home address, password, and billing information).
Your bill includes calls that reach a full connection and are billed. Your download file may include calls that didn't reach a full connection, such as calls that were placed but not answered, and calls that are not billed, such as calls to toll-free numbers and 911.
Account Owners and Account Managers are only able to request file downloads for their individual mobile number and any devices on their account that aren’t capable of receiving a text message. Account Owners and Account Managers can access certain information about all of the lines on their account by signing in to My Verizon website and the My Verizon App. For example, the information available includes the phone numbers and devices on the account, call histories, and data usage.
For security purposes, you must have an active Verizon mobile phone number to receive text messages and you must have a registered email address older than 30 days.
Yes, you can submit a request to access, correct or delete personal information Verizon has collected from or about you. The authorized retailers may have independently collected personal information from or about you. For more information, please contact authorized retailers.
If you're a former Verizon and customers and we are able to verify your identity, you can submit a request to access, correct or delete personal information that Verizon may still have on file.
In order to verify former customers and identify the correct account, we require certain information, including Social Security number, name, address and birthdate, as well as government-issued photo ID such as a driver's license or state ID. We also require an email address for notifications, and to reconfirm it's you when you return.
Yes, you can submit a request to correct or delete personal information by following the "guest" flow on the Dashboard on a laptop or desktop computer. To verify your identity, we need basic information about you, including name and address, as well as a government-issued photo ID such as a driver's license or state ID. We also require an email address for notifications, and to reconfirm it's you when you return.
Any customer with an active account can request a download of personal information through our dedicated toll-tree privacy number, 800-333-3972. Depending on your account role, the steps to authenticate will vary:
Account Owner authentication - You must complete two methods of authentication (Account PIN and a one-time PIN to your mobile number) to validate your identity and to continue with your request.
Note: If you’re an Account Owner and forgot your Account PIN, you’ll be asked to reset your Account PIN in My Verizon.
Learn more about Verizon mobile Account PINs.
Account Member authentication - You must validate your identity with a one-time PIN which will be sent to your mobile number or your email address on file.
Note: If you're unable to get a text message notification, you'll get an update by email if we have your email address on file. If your request cannot be completed through the toll-free privacy number, you can go to the Verizon Privacy Dashboard to submit your request.
If you made a request via our dedicated privacy toll-free number: 800-333-3972, you'll be notified either by text or email when your request is ready. You can also check the status of your request in the Request History section of the Verizon Privacy Dashboard.
An authorized agent is a business or individual that is assigned by a Verizon customer to exercise certain privacy choices.The options vary by state but may include requesting to access, delete or correct personal information and certain opt-out choices. We’ll need some basic information to grant the authorized agent the ability to exercise these choices. You can change or cancel your authorized agents at any time. An agent’s authorization will expire automatically in 6 months unless you renew it.
You can authorize a business or individual as your authorized agent through the Privacy Dashboard. To assign an agent, you'll need the following information:
To assign an agent, sign in to the Privacy Dashboard and select Assign and manage your authorized agent.
Note: You can only assign one agent at a time to act on your behalf.
Once you assign an authorized agent for your account, they can exercise certain privacy choices for your account on your behalf as long as the account isn't suspended or disconnected. These choices vary by state but may include the ability to request a download, deletion or correction of personal information and certain opt-out choices.
An authorized agent on behalf of the consumer can opt out of the sale or sharing of personal information and cross-context targeted advertising. Use our Privacy Inquiries Form to make an opt-out request.
Note: Both you and your agent will be notified whenever the agent exercises a privacy choice on your behalf.
Here's how to remove any authorized agents you've designated at any time.
To remove any other agents you have designated, contact us via the Privacy Inquiry Form.
If you would like to submit a request to correct personal information in the Privacy Dashboard:
Note: Some information isn't eligible for correction, for example, if it's required for operational purposes or another exemptible reason.
The downloaded personal information file requires a third-party software to open. We recommend 7zip or Winzip for Windows users or Keka for Mac users. You should also try clearing your internet cache, temporary files, and cookies, located under the history section of your browser. Once you've done this, try to download again.
How do I view the JSON file I downloaded from the Verizon Privacy Dashboard?
You can view JSON files on Windows, Mac OS X and Linux with the Firefox browser using the JSONView add-on. For instructions specific to your computer refer to your OS below.
Note: If you're not on an Unlimited data plan, we suggest downloading the file over a secure Wi-Fi network to avoid consuming your available data.
Windows
Mac OS X
Open the JSON files using Apple TextEdit or other compatible text editor which will allow you to view the contents. You can also use Bare Bones TextWrangler which is a text and HTML editor designed for Mac PCs or MacVim designed for Mac OS X.
Linus
Open and access JSON files with Vim for Linux, which is a highly configurable text editor, or you can use another editor such as Pico or GNU Emacs.
We keep information that we need to provide and bill you for services, detect fraud, debug or repair our network or detect security threats, meet legal and regulatory obligations, or for other internal business operational purposes. We also keep financial information related to collections and credit bureaus.
Verizon was unable to verify your identity based on your ID. It's possible that the name and address on the document didn't match the details filled out online, the quality of the image provided was poor, or the document wasn't verified as legitimate. Try again if you believe this is an error.
Sometimes documents aren't accepted due to image capture issues, which can happen when using the web portal to submit your documents instead of using the app. The app will guide you to capture a clear image of the document to verify your identity. Make sure the image fits within all four corners of the screen where indicated.
You can check the status of your request by signing in to the Verizon Privacy Dashboard.
Yes, the password to access your downloaded personal information file may be resent for up to one year. If one year has already passed, the file has expired and you will be unable to download the file.
To request a new password during the one-year period mentioned above:
If you received a notification about a download of personal information, then we received a request from someone who successfully passed security verification
If no one on your account initiated this request, it may have been submitted fraudulently. Take the following actions to secure your account:
If you suspect fraudulent activity, you can submit a claim to our Customer Protection Team at https://www.verizon.com/fraud/.