Learn about ways to solve common Internet connection issues. Use our Guided Solutions Tool to quickly find your home Wi-Fi information, get help connecting more devices to your network or resolve troubles with your router. You can also check your router for more details on how to resolve issues you may be experiencing with your connection.
Here are some steps to check your router's set up:
Here are a few top solutions that can help resolve Wi-Fi connection issues.
Check helpful tips on how to resolve slow or intermittent connections. You can also use our Guided Solutions Tool to help diagnose and fix the issue you may be experiencing.
Make sure you did not accidentally disable Wi-Fi access for that device. Learn how to enable or disable Wi-Fi access to a device via Parental Controls.
If you forgot your Wi-Fi password you can find your home wireless network name (SSID) and password (WPA2) on your router’s label. You can also find your password online in My Verizon or in the My Fios app. This is helpful if you customized your password. Learn more about how-to find your Wi-Fi password.
Note: If the Wi-Fi credentials have been changed at any point, the information on the label will be invalid.
Turning your router off and on solves most connection issues:
If rebooting your router didn't solve the issue, check your DSL hardware to determine if your router is connected to the internet.
Note: If you have Verizon HSI service, check to make sure you installed filters on all phone devices, including fax machines and answering machines, and make sure you do not have a filter between your phone jack and router.
For more details, refer to your installation guide.