Portal Systems Decommissioning

Verizon Partner Solutions’ plans in 2023 to discontinue supporting certain quoting, ordering and billing systems for both portal (online) and API requests and transition to new systems.

Communications related to these efforts can be found within the information below.

      Notice      Schedule

Monthly Highlights

February 2024 Update

WIN Billing Migration for Long Distance voice, Toll Free, GIS, Managed Services and others is scheduled for March 1st.  Accounts in this phase of the migration will go to Verizon Partner Solutions Exchange to:

  • Retrieve CDR starting April 1st
  • View billing invoice starting April 10th
  • Online invoices and CDRs will only be available in the Verizon Partner Solutions Exchange portal. 
  • Get more details on the upcoming invoice changes in the WIN Billing section at the bottom section of this site.

 

Each portal system being decommissioned is listed in a section below.  Click on the “+” sign to expand the section and view details describing what to expect when.

 

Get information related to API Decommissioning

 

 

User migration support for Verizon Partner Solutions Exchange

 

For WIN billing customers only, VPS plans to migrate accounts to a new billing system.  After the migration, you will have access to view bills, billing reports and call detail records (CDR) via the Verizon Partner Solutions Exchange. 

WIN Billing migration Phase 1 for Verizon Business DSO, DS1, Ethernet and International Voice occurred on 9/10/2022.  The first invoice will be effective 10/10/2022.

WIN Billing migration Phase 2 for Long Distance voice, Toll Free, GIS, Managed Services and others, will be on or after 3/1/2024.  The first invoice will be effective 4/10/2024.

Customers can expect the following changes due to the migration:

  • Billing Account Numbers will be standardized across all billing accounts.  All billing account numbers will start with four leading zeros.  For example, accounts that started with 2100 will now start with 0000, such as 0000123123.
  • Invoice dates for all accounts will invoice on the 10th of each month.
  • Invoice formats will be standardized to align with other Verizon business customer invoices.
  • Data circuits will contain additional details, the first migrated invoice will contain two months of charges (March and April).
  • Elimination of CD-ROM for Call Detail Records (CDRs) available options are MFT, SFTP or download from the Verizon Partner Solutions Exchange portal.
  • Voice Reports new and modified voice reports available for download on Verizon Partner Solutions Exchange. 

 

How to get billing information will also change:

  • Online invoices for Wholesale customers will only be available on Verizon Partner Solutions Exchange. Past invoices can still be accessed in the Portfolio portal.

  • Call Detail Records (CDRs) (current and past) will be available on Verizon Partner Solutions Exchange portal, and migrate from CDR Delivery on the Verizon Wholesale portal. 

  • Customers who subscribe to the EDI Billing should reference the EDI 811 Change Guide to prepare for EDI Billing changes.  

  • Customers who subscribe to Direct Data Billing service should reference the Direct Data Billing Service specification to prepare for any applicable Direct Data layout changes.

  • Elimination of CD-ROM for Call Detail Records (CDRs) options that are available are MFT, SFTP or download from portal Verizon Partner Solutions Exchange.
  • Voice Reports new and modified voice reports available for download on Verizon Partner Solutions Exchange. 

New quote requests for EVPL, Internet Dedicated Services, Private Internet Protocol (PIP) and Ethernet Private Line (EPL) should be submitted via Verizon Partner Solutions Exchange.   If needed, GWP quoting will be available for these products through the first quarter of 2023.

Completed 5/31/2022, new quote requests were discontinued for these products or quote types:

  • TLS - Transparent LAN Services
  • VZON - Verizon Optical Networking/Ethernet Private Line

After 5/31/2022, new quote requests for TLS and VZON will have to be submitted via Verizon Partner Solutions Exchange.

Onboarding to Verizon Partner Solutions Exchange

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New Orders

  • Completed 5/31/2022, new order requests via OBP were discontinued for the following products:
    • Transparent LAN Services (TLS)
    • Verizon Optical Networking/Ethernet Private Line (VZON)
    • Optical Wave Service (OWS)
    • Special Access DS1
  • After 5/31/2022:
    • TLS, VZON, OWS:  You will submit new requests in Verizon Partner Solutions’ Exchange.  You can begin to use the Verizon Partner Solutions Exchange portal to minimize pending orders in OBP.
    • Special Access DS1:  You will submit new or change requests in the Order by ASR portal.

 


Change & Disconnect Orders

  • Effective 5/31/2022, change and disconnect order requests via OBP will be discontinued for TLS, VZON, OWS, Special Access DS1.
  • After 5/31/2022, submit change and disconnect requests via the Order by ASR portal for TLS, VZON, OWS and Special Access DS1.

 

Pending Orders

  • For orders not completed by May 31, you will still be able to find them on the access ordering worklist.
  • Worklist capabilities such as supplemental orders (“SUPs”), view pending orders, order status and historical orders will continue to be available.  

 

Completed Orders

  • For orders that are completed, you will still be able to find them on the access ordering worklist.

 

Onboarding to Verizon Partner Solutions Exchange

 

New Orders

  • Effective 12/31/2022 new ordering requests will be discontinued for Private Internet Protocol (PIP), Wavelength (WAVE) and Ethernet Private Line (EPL).
  • After 12/31/2022 new order requests for PIP, WAVE and EPL will have to be submitted via Verizon Partner Solutions Exchange.
  • Effective 9/30/2022 new ordering requests will be discontinued for Ethernet Virtual Private Line Service (EVPL), Internet Dedicated Services, Metro Private Line (MPL) and US Private Line (USPL).
  • After 9/30/2022 new order requests for EVPL, Internet Dedicated Services, MPL and USPL will have to be submitted via Verizon Partner Solutions Exchange.

 

Change and Disconnect Orders

  • Effective 12/31/2022 change and disconnect orders will be discontinued for PIP, WAVE and EPL
  • After 12/31/2022 change and disconnect order requests for PIP, WAVE and EPL will have to be submitted via Verizon Partner Solutions Exchange.
  • Effective 9/30/2022 change and disconnect orders will be discontinued for Switched eLine (EVPL), Internet & MPL/USPL.
  • After 9/30/2022 change and disconnect order requests will be supported through Verizon Partner Solutions Exchange.

 

Pending Orders

  • For all orders not completed by September 30th, you will be able to continue to find your orders on the NOBP ordering worklist.
  • Worklist capabilities including Supplemental Orders (SUPs), view pending orders and historic orders will continue to be available.

 

Completed Orders

  • At this time, orders that have been completed can continue to be accessed from the NOBP worklist. 


Onboarding to Verizon Partner Solutions Exchange

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VPS will replace the Verizon Trouble Administration Gateway (VTAG) with Verizon Partner Solutions Exchange for VZT Access and Local products trouble administration.  The VTAG system will be decommissioned on or after June 30,  2023.  

All customers using the VTAG application will automatically be transitioned to the existing Verizon Partner Solutions Exchange portal to submit and manage repair trouble tickets.  Customers will be notified in advance but no customer action is required to migrate your user ID to Verizon Partner Solutions Exchange.

VPS is migrating the KMZ fiber map request and download functionality from the Dark Fiber Route Files (DFRF) application to the Verizon Partner Solutions Exchange portal. The DFRF system is scheduled for decommissioning on or after September 15, 2023. 

Active users on DFRF

  • To ensure there are no interruptions in your ability to request and download new maps, we will be migrating your VPS application user ID on June 5, 2023 to Verizon Partner Solutions Exchange. 
  • If you already login to Verizon Partner Solutions Exchange to perform other functions, the migration will be the addition of a new Map role to your user profile.

After migration on June 5, 2023

  • All new KMZ map requests must be submitted through the Verizon Partner Solutions Exchange portal and all new KMZ map files will only be available to download from this portal.
  • If you require access to DFRF or other Wholesale applications, you can navigate back to those applications.
  • You will be able to download KMZ map files that are active in DFRF from June 5th until their expiration date.