Bring Your Phone Number to Verizon FAQs

About bringing your number

How do I bring my phone number to Verizon from another carrier?

When you activate a new line with Verizon you'll have the option to transfer your current mobile or landline number from another carrier.

You can also visit our Bring your own device page online, contact us or visit a store to transfer your number to Verizon.

How do I know if I can bring my number?

Most phone numbers are eligible to be brought to Verizon:*

Some numbers may not be eligible based on geography, service area coverage, technology or ownership of the line you're transferring the number from.
Check if your phone number is eligible on our Bring your own device page.

*Local Number Portability, a government mandate, requires mobile and landline service providers to let customers keep their eligible phone numbers when switching carriers.

How long will it take to bring my number to Verizon?

How long it takes to bring your number to Verizon depends on your carrier and on when you activate your device on the Verizon network. We text you a link to track the status of your number transfer.

Typical timelines are:

Mobile – 4-24 business hours to complete your transfer.
Landline – 2-10 business days to complete your transfer.

Note: These are average time frames. With certain circumstances, it could take more or less time.

How do I bring a number from another carrier to replace my Verizon mobile number?

You can replace your existing Verizon mobile number with a phone number from another carrier. Visit the Change Mobile Number page in My Business.

Before you bring your number

What should I do before I bring my number to Verizon?

Before you bring your number to Verizon:

Make sure your number is not locked with your current carrier.
Confirm if you need a new physical SIM or plan to activate using an eSim.
Have your company's billing address and the name of the authorized signer.

What information will I need to provide when bringing my number to Verizon?

To start the process of bringing your number, we need to know:

The current active number that you want to bring to Verizon.
The account number of your old carrier as it appears on your bill.

Note: If you’re starting the number transfer process in person, bring your most recent bill.

Account PIN or password. It's specific to the line/number, it's not the log-in code for your account.
Another number where we can reach you during the transfer process (other than the number you’re bringing to Verizon).

What is a Number Transfer Pin?

A Number Transfer PIN is created by your previous carrier (e.g., T-Mobile, AT&T, etc.). You can create one in your previous carrier's app or by contacting their customer service.

This number isn't provided by Verizon when you're transferring your number in.

What is my account number and/or account PIN from my previous carrier, and where can I find it?

You can locate your account number from your previous carrier on your billing statement, which can likely be found on their mobile app, or their website.

The account PIN that you created with your previous carrier will be 4-6 digits. This is different from the Number Transfer PIN.

Should I cancel my existing service before bringing my mobile number to Verizon?

When you're bringing your number to Verizon from another carrier, don't cancel your existing service. Once your number transfer is complete, the line on your old carrier’s account will disconnect automatically.

What does it cost to bring my number to Verizon?

We don't charge a fee for a number transfer. Depending on your old carrier's terms, you may be responsible for an Early Termination Fee (ETF) or other accrued charges. These might include any remaining device payments, if you have them.

During the transfer process

What happens when I bring my number to a new Verizon line?

Here's what happens when you bring your number to a new line at Verizon:

During the number transfer process, you still have service with your previous carrier. Your new Verizon line can make calls but can't receive them and texting may not work.
We text you when your number transfer is complete.
Program your phone with our texted instructions. If you do not receive a text follow the activation guide supplied with the device. If you are still not able to receive calls you may need to power cycle the device (turn it off, wait 5 minutes and then turn it back on) to complete the number transfer.
Once your number transfer is done, all your mobile services will be through Verizon.

What happens when I bring my number to replace an existing Verizon number?

Here's what happens when you bring a number to replace a Verizon number:

Both your lines of service work until the number transfer is complete.
We text you when your number transfer is complete.
Your line with the other carrier stops working.
Program your phone with our texted instructions. If you do not receive a text follow the activation guide supplied with the device. If you are still not able to receive calls you may need to power cycle the device (turn it off, wait 5 minutes and then turn it back on) to complete the number transfer.
All your mobile services will be through Verizon, on the number you brought over.

What happens when I bring a number from a Verizon Wireless Reseller?

When you bring a number to us from a Verizon Wireless Reseller (e.g., Spectrum Mobile, Xfinity Mobile) here's what happens:

Your new Verizon mobile phone won't work until the transfer is complete.
We text you when your number transfer is complete.
Your line with the other carrier stops working.
Program or power cycle your phone using our texted instructions right away. Power cycle the device (turn it off, wait 5 minutes and then turn it back on) to complete the number transfer.
Your phone is on the Verizon mobile network, using the number you brought over from another carrier.

Equipment, Devices and Services

Bring your number to Verizon FAQs