Frequently Asked Questions (FAQs) | Fios TV Services

FAQs

How do I return equipment?

To avoid being billed an unreturned equipment charge, please return all your Verizon Fios TV equipment within 30 days of the day your service is disconnected.

To return your equipment:

Return rented equipment to the Verizon or the UPS Store nearest you
You do not need to box up equipment since equipment serial numbers will be scanned and returned to Verizon. Be sure to get a receipt for your records
Contact Verizon at 1.800.Verizon (1.800.837.4966) if you have any questions.

View unreturned equipment pricing.

Can I adjust the video behind the guide?

By default, the guide is set to be transparent with video playing in the background. If you want to change it to a picture in picture view, navigate to Menu > Guide > Settings > Guide Background Video > Picture in Picture. If you prefer no video with your guide, select Background Off.

Why don’t my guide filters apply to each of my viewing sessions?

Filters let each user customize the viewing experience each time. If you want to enable or disable your applied guide filters for your next viewing session, navigate to Menu > Guide > Settings > Last Viewed Guide State and select Enable or Disable.

Can I change the timeout duration on the channel info bar when I tune to a channel?

You can adjust timeout duration for the channel info bar on channel tune and channel change by navigating to Menu > Guide > Settings > Channel Info Bar Timeout.

* Note: If you change the channel info bar timeout to 0, no information will be displayed on channel tune and channel change.

Why does the Last button bring up a menu?

The Last Watched Rail lets you return to anything you were watching during your current viewing session or the last time you watched TV. This feature can be adjusted by navigating to Menu > Settings > System > Television > Last Watched Rail. You can enable the Last Watched Rail or disable it to go back to the traditional Last button which lets you return to where you were previously.

How do I report a concern or problem with closed captioning?

If you have a concern with closed captioning on a program you are currently watching, please contact us via email at [email protected].

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