Hosting Services

Depending on customer requirements, open racks, cabinets, or customized caged spaces are available across a global footprint of hardened and secure facilities designed to withstand major environmental incidents.

In addition to security and survivability, our facilities offer choices and redundancies in communication infrastructure matched by few other enterprise-class colocation providers anywhere in the world.

Many Terremark datacenters are connected to multiple domestic fiber backbones, undersea cables and over 160 carriers, providing customers access to virtually any location in the world.

Colocation customers have the ability to contract services directly with carriers in Terremark facilities for the connectivity and edundancy they require. Additionally Terremark offers a Managed Routing Service (MRS) that leverages the massive global network connectivity provided by the world’s largest telecommunications companies located within our carrier-neutral facilities. With direct access to the backbones of these leading carriers, we deliver optimal access to the Internet required for streaming multimedia, voice over IP and other applications.

Refer to Cost Table 4.7d for additional details along with rates and charges.

Please contact your account manager or email us for more information.

Enterprise Cloud Terremark Data Backup and Restore (ECloud DBR) is an online-offsite data backup and restore service that protects Terremark Enterprise Cloud customers’ data assets.

Within the customer’s Enterprise Cloud infrastructure, the ECloud DBR appliance (referred to as a “Gateway”) will reach out and back up critical mail, database and file data, without agents or human intervention. The Gateway is either a physical server in a Terremark-managed cabinet or a virtual server within the Enterprise Cloud customer’s environment.

The backup data is stored locally (for fast restores), encrypted, deduplicated and transmitted to the data vaults in the offsite Terremark data center. In the Terremark data center, data is optionally moved from the data vaults to the archive storage (known at “BLM”, for Backup Lifecycle Management) based on retention rules defined by the customer.

Refer to Cost Table 4.7c for additional details along with rates and charges.

Please contact your account manager or email us for more information.

Terremark’s Managed Hosting service is available with the highest levels of support and reliability in the industry, built around an application-centric philosophy you simply won’t find anywhere else, with application-level deep monitoring, return-to-service and troubleshooting services that keep your business-critical web application running smoothly. As an option, we include full support for leading application and database platforms, and back the service up with meaningful Service Level Agreements.

Terremark’s next-generation utility computing platform eliminates the problem of underutilized, over-engineered, and rapidly aging dedicated servers. Working together with strategic technology partners including VMware, HP, and Cisco, we’ve designed a managed infrastructure that offers revolutionary levels of flexibility and scalability, and the first platform in the industry to support the live migration of applications between physical devices with no interruption in service.

Standard Offerings and Additional Services Includes varying degrees of the following:

• Client Services.
• Implementation Services.
• Monitoring Services.
• Server, Network & Security Device Administration (Hardware Firmware Updates & Patch Management for supported OS & Applications, etc). 24 X 7 Support.

Refer to Cost Table 4.7a for additional details along with rates and charges.

Please contact your account manager or email us for more information.

VDR enables customers to replicate data, applications and operating systems from their production environment into a securely managed Cloud Computing environment located within a Terremark facility, where they can failover to a production-ready environment in the event of a catastrophic outage at their primary facility. Customers pay for CPU, memory, storage, and networking capacity in an on-demand enabled infrastructure that is owned by Terremark. This on-demand capability controls disaster recovery costs for the customer by eliminating the need to purchase and maintain expensive, dedicated technical infrastructure.

The VDR Environment is initially populated with replicated data from the Customer Environment. After Failover, which occurs after the customer has declared a disaster (“Disaster Declaration”), the customer will use the VDR Environment in a temporary production capacity while the original customer IT infrastructure is restored. After the customer’s IT infrastructure is restored, Terremark will transfer data from the VDR Environment to the customer’s recovered IT infrastructure (“Failback”).

Refer to Cost Table 4.7b for additional details along with rates and charges.

Please contact your account manager or email us for more information.