Massachusetts
Contracts

The Verizon Enterprise Center is a one-stop portal for accessing critical information and resources to manage your Verizon services. The online tool, available via secure access 24/7, offers a host of applications that support a full business life cycle and enable you to save time, control costs and manage your Verizon services. Once you have secure access as a registered portal user, you can get permissions – or entitlements – to one or more of the following:

• Orders
• Invoices
• Repairs
• Network Tools
  

Self-register on the VEC

Entitlements to Tools and Applications

Once you are registered, entitlements can be provided by your Service Program Manager (SPM). Ensure to request entitlements to VEC tools/applications consistent with your organizational responsibility within the Commonwealth of Massachusetts and pursuant to your Verizon interface. Additional information on entitlements can be acquired from the following:

• For accounts that have dedicated SPM support, contact the SPM for more information on entitlements
• For accounts that do not have dedicated SPM support, email the ITT72 PMO: ITT72PMO@verizon.com

Note: The ITT72 PMO mailbox is monitored Monday thru Friday 8 am to 4 pm EST.

VEC Quick Tasks that do not Require Registration

There are several VEC quick tasks that do not require a registered VEC user ID. Quick tasks available include:

• Create quick billing inquiry
• View quick status billing Inquiry
• Create repair tickets
• View repair ticket status

ITT72 Order Form

The ITT72 order form has been created for ease-of-use. Each order requires the order form to be completed and signed by an authorized agent for the Commonwealth of Massachusetts. Ensure to read and comply with the special notes on the bottom of the form.

Download the ITT72 Order Form (blank) and a completed order form sample for your reference.

Use the ITT72 order form and the appropriate ITT72 order process to execute your order.

You will also need to reference the cost tables and service attachments when completing the order. These can be found in the Pricing section above.

ITT72 Order Processes and ITT72 Disconnect Processes

The order processes, the disconnect processes and unique attachments can be viewed in the CWMA Order Process document. You can open and save this file to your local disk and the worksheet is formatted for printing if needed.

Eight ITT72 order processes are shown on the worksheet followed by two disconnect processes. Ensure you use the designated process for the product/service you are ordering as the attachments and submission requirements vary by order type.

The attachments needed for each order are embedded next to each process step as they apply by order type. The exceptions to this are:

• The ITT72 order form is required for each order.
• The ST2 certificate and MA ST5 which is account-specific, required by the Department of Revenue if tax exemption applies and is  obtainable within the Commonwealth of Massachusetts..

How do find my sales representative?
Send an email to ITT72PMO@verizon.com.

Who do I contact for Verizon Wireless concerns?
Send an email to Carolyn.jussaume@verizonwireless.com.

What are the Verizon spin numbers for E-rate?

• fMCI (now Verizon) 143001197
• VSSI (long distance) 143004038
• VNIC (internet access) 143004333
• VNIC (CPE) 143004468
• Verizon New England 143001291

How do I get a remit address corrected in MMARS?
Send an email to ITT72PMO@verizon.com Include the sample invoice or invoice account so that the PMO can research. PMO will work with OSD on getting remit addresses corrected.

Who can I contact if after following escalation processes and I am still not satisfied?
Send an email to ITT72PMO@verizon.com.

If my Sales Rep has not responded within adequate time who can I contact?
Send an email to ITT72PMO@verizon.com.

How do I issue a billing inquiry?
View the billing section on this page.

How do I issue a disconnect?
View the How to Order section on this page.

How do I register for the Verizon Enterprise Center (VEC)?
Access the VEC section on this page.

How do I place an order?
View the How to Order section on this page.

Is an ITT72 Order Form required for all orders?
Yes, an ITT72 Order Form is required for all orders as well as your ST2 Certificate and the ST5 Form. View the How to Order section on this page  to obtain the ITT72 Order Form and follow the order process (including all attachments and submission requirements) for your intended product/service order.

Where do I get the ST2 and ST5 form?
Your ST2 and ST5 is an official certificate provided to you from the Massachusetts Department of Revenue for tax exemption.

Note: The ITT72 PMO mailbox is monitored Monday thru Friday 8 am to 4 pm EST.

November, 2021
New contract migration - Sample notification

Paul Smith
Purchasing Manager
Commonwealth of Massachusetts
1 Ashburton Place, Boston, MA 02110
psmith@state.ma.us

Dear Mr. Smith:

We write to notify you that your service will be migrated to a new state contract within the coming months.

You currently purchase services under the expired Massachusetts ITT46 contract. Verizon has entered into a new agreement with Massachusetts called ITT72, and we are required to migrate you to the new agreement.

Your services will remain the same under the new agreement. The pricing under the new agreement is available here: cwma.verizon.com.  Most of the rates either stayed the same or decreased. A few services have seen rate increases and are listed below.

• Internet Dedicated Port TDM 1.5M
• Private IP Port (PIP) TDM 64K
• Private IP Port (PIP) TDM 1.5M

A copy of the contract is available here Verizon Master Blanket Purchase Order

Attached please find an Authorized User Agreement for the new contract.  We ask that you either sign the document or reply to this email with your agreement to its terms.  The document can also be found at Verizon Master Blanket Purchase Order under Agency Attachments.

Please return completed form to ITT72PMO@verizon.com.

Regards,
Mary Smith
Additional Contact Information - ITT72PMO@verizon.com

June 19, 2019
Billing Migration

Billing for Verizon Select Services (VSSI) and Verizon Network Integration (VNIC) services are moving to a new platform.  Here is more billing migration information and an account separation sample letter.

June 6, 2016
This notice pertains to Caller ID number Only for Analog Business Lines provided by Verizon New England Inc. (see Cost Table 1.1)

Effective on or after June 18, 2016, no new orders for Caller ID Number Only will be processed and this service will no longer be available as this service is in the process of being grandfathered. Verizon will no longer offer this service to new customers and will not allow existing customers to make moves, adds, or changes to this service. However, you may terminate this service at any time. Alternative services are available to be ordered under ITT46 Contract, please see your Account Manager for the additional service options.
 
April 13, 2016
Verizon continues to serve its customers during the union strike

As you may know, Verizon’s contracts with CWA and IBEW in the Northeast expired on August 1, 2015. We have been in negotiations with these unions for nearly a year discussing a variety of issues. On Wednesday April 13th at 6am the unions decided to strike.

Verizon is prepared to serve our customers. We have trained thousands of non-union Verizon employees to carry out virtually every job function handled by our represented workforce – from making repairs on poles to responding to inquiries in our call centers. Additionally we have made other arrangements to provide sufficient coverage to handle day-to-day operations for all our customers. We plan to continue providing the excellent service that ITT46, and all our customers, currently receives. Further updates will be provided on this website and through your respective Account teams on the progress of the negotiations.

April 6, 2016
Effective June 1,2016 - Discontinued offering of (ACD) from DMS100 central offices to new customers

This notice pertains to Centrex ACD for DMS100 served central offices provided by Verizon New England Inc. (see Cost Table 1.4).

Effective on or after June 1, 2016, Verizon will no longer offer Digital Automatic Call Distribution Service (ACD) from DMS100 central offices to new customers. Existing customers cannot make moves, adds or changes at existing locations or establish service at a new location. Alternative services are available to be ordered under ITT46 Contract, please see your Account Manager for the additional service options.

Alternative services are available to be ordered under ITT46 Contract. Please see your Account Manager for the additional service options.

March 9, 2016
Fiber Migration

In an effort to provide the most efficient and robust network possible, Verizon will be removing all copper facilities from 9 central offices. Fiber to the home network will be deployed and all services will be provided over a fiber network infrastructure. The central offices affected are:

• Ashland
• Duxbury
• Holliston
• Hopkinton
• Marshfield
• Medway
• Millis
• Topsfield
• Wayland

The implementation process has begun. The goal is to have all services on fiber on or after December 1, 2016. After the retirement of copper facilities, Verizon will no longer offer services over copper facilities or maintain copper facilities. There are multiple project teams involved in this. The PMO will have representation on the project and all calls. Information will be provided as it is available.