• CALNET

    Cellular Voice & Data Services

    • Overview

    • Verizon and the California Department of Technology (CDT) entered into a statewide contract for CALNET Cellular Voice and Data (CVD) Services (Agreement Number C4-CVD-19-001-03, Category 19, Sub-Category 19.1- Cellular Business Services, Sub-Category 19.2- First Responders Cellular Services).

      View key information about the CALNET Cellular Voice and Data Services contract along with specific reference materials and documents below.

      If you are ready to transition your service to this new agreement, please contact us.

    • Contract information

    Pricing and Contract Information +



    • Contract Information #C4-CVD-19-001-03

       

      Term


      The CALNET CVD services agreement with Verizon was executed on 5/23/19 and expires on 6/30/25.

       

      Eligibility

       

      • State agencies (i.e., executive, judicial and legislative branches) are eligible for CALNET Cellular oice and Data (CVD) services.
      • Non-state entities are eligible for CALNET CVD services if they meet any of the following criteria:
      • Local governmental entity
      • Local governmental entities are defined as:

      Any city, county, city and count, district or other governmental body or corporation, including the California State Universities (CSU) and University of California (UC) systems, K-12 schools and community colleges’, empowered to expend public funds for the acquisition of products, per Public Contract Code Chapter 2, Paragraph 10298 (a) (b).

      • 100% tax supported
      • Has a Joint Powers Agreement (JPA)
      • Federally recognized tribe
      • Non-Profit entities are not eligible to purchase CALNET CVD services.

       

      Cost Tables


      Services covered include Wireless Voice Calling Plans, Wireless Voice & Data Bundled Plans, Wireless Data Plans, Machine-to-Machine/Telemetry Plans, and Additional Wireless Services.

       

      Cellular Business Services:  Catalog B 19.1

      First Responders Cellular Services:  Catalog B 19.2

      Standard Device Matrix
       

      Customized Service Plan (CSP) Options:

      In addition to CALNET standard cellular plans, the contract provides a Customized Service Plan (CSP) option for cellular services.

      CSP allows contractors to tailor service plans to the customer's specific business requirements.

      Contact your Verizon Wireless Account Representative for more information.  

       

      CSP Pricing and Information:

    Account Management: My Business +

    • My Business is the online self-service tool for Verizon Wireless business and government customers. My Business enables you to view and pay your bills, create business structures, view select reports and maintain your account. Additionally, your designated employees can purchase equipment, accessories and service using My Business’s functionality.

      Please see your Account Manager for more details about My Business or access the My Business training.  


      Sign in to My Business 

    How to Order +
    FAQs +

    • Help can always be found in a few ways depending on your preference and the situation:

       

      How do I make a user name or cost center change?
      Immediate change - use My Business
      or contact WfmVzwBusinessSupport@vzw.com  (allow 24 hours for completion).

      How do I make an ESN change (to an otherwise inactive device)?
      Immediate change - use My Business or email WfmVzwBusinessSupport@vzw.com 
      or contact your account rep (allow 8 hours depending on travel/schedule).

      How do I do an ESN swap (swap between two active devices)?
      Contact Government Customer Service: 1-800-922-0204
      Immediate change - use My Business
      or contact WfmVzwBusinessSupport@vzw.com  (allow 24 hours for completion).

      How do I check upgrade eligibility?
      Immediate - My Business or contact your account rep (allow 8 hours depending on travel/schedule).

      How do I upgrade a device?
      Immediate change - My Business or your account rep (free shipping for upgrades ordered through My Business- devices will ship the same day as long as the request was received by 12 pm and order approved by 5 pm).

      How do I add a line?
      Immediate change - My Business or your account rep (devices will ship the same day as long as the request was received by 12 pm and order approved by 5 pm).

      How do I change a mobile number?
      Immediate change - My Business  or email WfmVzwBusinessSupport@vzw.com
      or contact your account rep (allow 8 hours depending on travel/schedule).

      How do I suspend a line, or activate a suspended line?
      Immediate Change - use My Business 
      or contact WfmVzwBusinessSupport@vzw.com (allow 24 hours for completion).

      How do I disconnect a line? 
      Contact WfmVzwBusinessSupport@vzw.com (allow 24 hours for completion).

      How do I change a line from corporate to personal liability (or vice versa)? 
      Contact WfmVzwBusinessSupport@vzw.com and please include the Transfer of Billing Form (allow 24 hours for completion).

      How to reset your My Business password (forgot password link does not work)?
      Call Government Customer Support at 1-800-922-0204 or email WfmVzwBusinessSupport@vzw.com and request assistance.

      How do I update authorized contacts on my account?
      Email necessary changes to POCUpdates@Verizonwireless.com. Please include the Name, Email, and Contact Number for the New Authorized Contacts, as well as the Profile Number to which the contact should be added.

      How do I reset voicemail password?
      Immediate change - My Business
      or email WfmVzwBusinessSupport@vzw.com
      or contact your account rep (allow 8 hours depending on travel/schedule)

      I suspect possible fraudulent activity on my account- what should I do?
      Please contact WfmVzwBusinessSupport@vzw.com

      How do I find information about wireless assistive technology?
      https://www.verizon.com/about/accessibility/overview

      How can I get a report on unbilled usage?
      Immediate - My Business

       

      Helpful Tools

      Verizon Wireless has a number of helpful tools for California C4-CVD-19-001-03 customers. Please speak with your Verizon Wireless account representative to gain access to My Business.

      My Business

      My Business is the online self-service tool for Verizon Wireless business and government customers.  A My Business account enables you to view and pay your bills, create business structures, view select reports and maintain your account. Additionally, your designated employees can purchase equipment, accessories and service using My Business’s functionality.

      Please see your account manager for more details about My Business or access My Business training.

      VZAccess Manager (for Customers with USB Cards)

      VZAccess Manager is a software client that simplifies connecting PCs wirelessly to our Verizon Wireless Mobile Broadband services, Wi-Fi hotspots and government VPN connections. VZAccess Manager is compatible with our data cards, ExpressCards, USB modems, most Mobile Broadband-capable embedded laptops, and PCs tethered to certain Smartphones, BlackBerry devices, and handsets. VZAccess Manager allows your government subscribers to easily launch their VPN client and government applications, send and receive text messages, and get usage and support information. VZAccess Manager is compatible with both Windows and Mac operating systems.

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