Contract Overview
The GNS contract is used by the Department of Defense to deploy a highly secure and reliable global network by 2020. The new unified network will integrate fiber, wireless and satellite technologies to transmit mission-critical voice, video and data communications at speeds up to 100 gigabit per second to meet operational and warfighting requirements for the transmission of classified and non-classified information. More than one million Department of Defense and national security personnel will be supported by the integrated network.
The GNS contract will primarily support the requirements of the Department of Defense’s more than 40 military services, combatant commands, and intelligence, functional and support organizations outside the continental U.S.
Contract Information
- Contract #: HC1013-15-R-0003
- Award date: 12/21/15
- Term of Contract: 5 years w/ 5 one (1) year option periods (10 year total)
- Verizon Contract Manager:
Mark Hrozencik
Office: 571-776-4515
Email: mark.hrozencik@verizon.com
Verizon Government Network Operations Center (GNOSC)
Please report any circuit troubles and outages to the GNOSC in Ashburn, VA. The NOC is staffed 24 hours/7 days.
800-967-6194 OPTION 1
DSN 312-851-4121
When reporting a trouble, please provide the following:
- CCSD or Commercial Circuit Identifier or phone number
- Customer contact name and call back number
- General information: fault location, time and day, and isolations already performed/results
Escalation Contacts
Normal business hours are Monday – Friday from 9 am – 5 pm EST. Outside normal business hours, 7 days a week, please escalate to the supervisor on duty at 800-967-6194, Option 1.
First Level:
Shift Lead
800-967-6194 Option 1
Second Level:
Richard Dean - Incident Manager
Phone: 703-694-7588
Third Level (Program Office):
William Brennan - Program Manager
Office: 984-484-4772
Email: william.brennan@verizon.com
Raymond Nakagawa - Global Operations Manager
Office: 808-837-8814
Mobile: 808-271-9848
Email: raymond.nakagawa@verizon.com
Tiffany Crayton-Brown - GNS Program Manager
Office: 703-694-7676
Mobile: 703-336-2730
Email: tiffany.j.crayton@verizon.com
Contact Your Account Team
Kevin Kaufman
Client Partner, Govt Sales
Mobile: +49 (0)172 7579506
kevin.kaufman@intl.verizon.com
All Other Regions:
James Benusa - Managing Partner
Office: 703-595-7742
james.benusa@verizon.com
Contact us
Europe, Middle east, and Africa (EMEA):
Kevin Kaufman - Client Partner, Govt Sales
Office: +49 (0)711 7092 2233
Mobile: +49 (0)172 7579506
Email: kevin.kaufman@intl.verizon.com
All Other Regions:
James (Jim) Benusa - Managing Partner
Office: 703-595-7742
Email: james.benusa@verizon.com
Program Management
Tiffany Crayton-Brown - Program Manager
Office: 703-694-7676
Mobile: 703-336-2730
Email: tiffany.j.crayton@verizon.com
William Brennan - Program Manager
Office: 984-484-4772
Email: william.brennan@verizon.com
Raymond Nakagawa - Global Operations Manager
Office: 808-837-8814
Mobile: 808-271-9848
Email: raymond.nakagawa@verizon.com
Next Level Managers
Vincent A Carlini - Associate Director, Client Services Management
Office: 301-802-4658
Mobile: 301-802-4658
Email: vince.carlini@verizon.com
Tom Colatosti - VP Public Sector
Office: 703-694-4976
Mobile: 703-217-9105
Email: thomas.colatosti@verizon.com
Carole Byers - Managing Director - Client Services Management
Office: 703-694-4524
Email: carole.byers@verizon.com
Renee Smith - Billing Manager
Office: 703-694-7332
Mobile: 703-943-0094
Email: renee.m.smith@verizon.com
Nicole Altis - Billing Specialist
Office: 252-485-7822
Email: nicole.altis@verizon.com
Mark Hrozencik - Contract Management
Office: 571-776-4515
Email: mark.hrozencik@verizon.com