Discover your stage of digital transformation.
Leverage our powerful tool to gain key insights and a concrete action plan.
- Basic:
You have a lot of legacy hardware but are successfully building an IT modernization plan to take your agency to the next level. - Efficient:
You’ve started to update your IT infrastructure and explore managed services to better support your staff and improve operational efficiency. - Enhanced:
Your systems are working but the roadmap is incremental. - Real-Time innovation:
You’re proactively exploring and implementing new solutions, and using technology to innovate and deliver new services.
Evaluate. Then learn what’s next.
- Learn what stage your organization is in across categories—including network, security, automation and procurement.
- Generate an outline of clear steps to help take your organization to the next level.
- Receive a high-level report of your organization based on your self-assessment.
Which of the following best describes your role in your organization?
Select the best option below:
Network
Take your digital transformation assessment.
Please answer seven short questions then fill out your contact details so we can help you identify your organization's current stage of the digital transformation journey and provide you with key insights to help you reach the next level.**
Select the best option for each question below.
1. Which best describes your network?
Select the best option below:
Security
2. Which best describes your organization’s security management?
Select the best option below:
Visibility
3. What level of visibility do you have into the performance of your network?
Select the best option below:
Automation
4. Which best describes the automation of your organization’s network functions?
Select the best option below:
IT Management
5. How is your IT department staffed and managed?
Select the best option below:
Application
6. Which best describes your organization’s applications in the cloud?
Select the best option below:
Priorities
7. What are your digital transformation priorities for the next 12 months?
Select the best option below:
Please fill out your contact details to complete the assessment and receive your report.**
Fill out all required fields including the confirmation checkbox.
Your digital transformation report
Enhanced
Your agency's digital transformation journey is well underway.
Public Sector agencies in the Basic stage tend to rely on internal-facing systems, with physical networks and applications running on premises.
Your organization may need to make large capital investments every five to seven years to maintain aging hardware and infrastructure. This can frustrate attempts to modernize.
Your challenges could include technical constraints, organization change management, budget limitations and procurement processes. The gap between the experiences and services you’re able to deliver and what constituents and stakeholders have come to expect may be widening.
Outdated networks, hardware and software can be difficult to maintain, requiring workers with certifications and skills that are increasingly irrelevant. The lack of modern tools and systems frustrates a skilled workforce can contribute to lower productivity, job satisfaction and retention.
Public sector agencies in the Efficient stage tend to have technology systems that work as intended, but progress is incremental.
Barriers to digital transformation can include technology/architecture constraints, organization change management, budget prioritization, legacy systems and lack of expertise.
Your staff may lack time to stay abreast of evolving trends and training while they are busy maintaining current systems, protecting from increasing threats and implementing new technologies.
Changes in leadership, priorities and funding can lead to shifting goals. You may find it challenging to convince stakeholders and elected officials of the value of operating expenditures (opex) vs capital expenditures (capex) budgeting. A lack of flexibility could benefit from managed and professional services.
Public Sector agencies in the Enhanced stage are piloting and adopting advanced technology to address challenges and opportunities.
Leadership tends to be engaged and active in developing and executing an ambitious roadmap that includes a mix of hybrid public/private, co-managed, and managed network environments.
Conversations around artificial intelligence and machine learning may surface as agency missions begin to adopt more advanced use cases, including IoT, applications, networks. Hyperconverged infrastructure and software-defined networking may be integrated via one system and provide improved network performance, capacity, and flexibility.
Many Public Sector agencies in the Real-Time Innovation stage are exploring, testing, and implementing new solutions that enable them to be less reactive, more proactive, and ready to enable real-time capabilities and value.
This is typically supported by an active leadership and policy makers who support the need to execute against an ambitious vision. Increased reliance on managed services, cloud, etc. allow the agency more ability to push the transformation agenda.
Managed network services provide flexibility and a spectrum of services – from complete management to hybrid models. As application control is pushed to users, IT must put in place visibility that supports oversight, control and compliance. Reliance on outside vendors makes it important to implement different security protocols, such as dynamic security alerts.
We have compiled these insights that could potentially apply to your organization as a result of your questionnaire entries.
Network
You scored for Network.
At this stage
- Organizations can have centralized, on-premises physical networks. This limits visibility into the network performance, security, applications, and endpoints.
- Traffic from branch offices is routed to headquarters, slowing its performance.
- Bring your own device (BYOD) and remote work expand the number of devices that use IT networks but are not immediately detectable by standard IT security, which can expand the attack surface and can impact poor network performance.
- Using a hybrid public/private network approach provides some visibility into key systems such as networking, security, application performance, and endpoints.
- Organizations are implementing centralized configuration management for most systems.
- Backup policies and plans exist, are updated regularly, and exist in both cloud and on-premesis.
- Virtual network solutions and software-defined networking optimize network performance, capacity, and flexibility.
- Managed network services can enable short-turnaround elasticity as well as scalability, which is especially important for networks and costs, but bandwidth is fixed.
- Applications may be virtualized, leveraging a mix of cloud and software-as-a-service (SaaS) providers.
- Managed services may be in place to ensure a smooth, reliable, and high performing network.
- There may be heavy reliance on cloud-based environments (90%+) with hybrid cloud and on-prem backup.
- Network may be fully 5G-enabled and virtualized; security is built in and managed if internal resources are not available
Security
You scored for Security.
At this stage
- Security is primarily application-based and device-centric.
- It may not be unified across the organization.
- Security extends to the edge of the network, but the network itself may not be broad and easily contained.
- There is little flexibility around working remotely.
- The system is typically managed by IT but lacks full integration.
- Managed digital security brings expertise and focus to the agency, with detection and response solutions that provide visibility and proactive, but at times manual, responses to security incidents.
- Secure Access Service Edge (SASE) improves security, performance, and flexibility.
- Automation detects network changes and manages policy-based routing and updates.
- Incident response is coordinated across security resources, locations, and partners but is manually supported.
- Endpoint monitoring occurs across all environments.
- Security can consist of zero-trust architecture and a combination of wireline and wireless networks.
- MDM and MTD exist with a unified vision for all endpoints.
- Within a 5G environment, the handoff between providers will be encrypted. Data privacy is a differentiator and security acts as a strategic function.
- You may have a separate security group that reports into the senior-most technology leader.
Visibility
You scored for Visibility.
At this stage
- There may likely be little to no visibility and limited interrelationship between network and security functions.
- There may also be no way to understand what's inside or outside borders and tie it back to an accurate security assessment.
- You may be able to monitor network, traffic, capacity, performance, endpoints, and user experience, but you have limited visibility into assets.
- Electronic bonding to IT service management systems is in place.
- Visibility improves but is still limited (60% of assets tracked).
- Adequate asset tracking accounts for 95% of apps per SLAs.
- Organizations are able to track application performance and end users.
- There is high visibility with 95%+ assets tracked. Real-time analytics may be in place.
- You may be able to control and respond to incidents, issues, and outages.
- Call Center and Data Center analytics are in place to inform security responses and improve the citizen experience.
- Close to 100% of assets are tracked with real-time visibility.
- There may be complete automation and optimization with prescriptive analytics, along with increased Robotic Process Automation and Digital Multichannel Engagement.
- Artificial intelligence and machine learning are built in.
Automation
You scored for Automation.
At this stage
- There may also be little to no automation, which causes heavy reliance on manual network, software, and hardware updates.
- This in turn can create an environment focused on maintaining (or just surviving), not improving.
- Dynamic bandwidth capabilities and routed functions are semi-automated, but staff intervention is required.
- Automated detection of network additions and automated management of machine learning may be in place.
- There may be policy-based routing, and updates are automated.
- APIs are automated.
- Chasing autonomous applications and very advanced use cases such as autonomous vehicles is becoming possible.
IT Management
You scored for IT Management.
At this stage
- A majority of your IT network may be managed by your internal staff.
- You likely have a lot of assets on premise, and hardware that requires your team to update manually.
- It is likely you still rely on your internal staff, with a mix of managed services to provide support.
- However, much of your technology stack still requires direct and often manual intervention from your team.
- Operational efficiency may have improved due to a heavier use of managed services, which allows your internal staff to address other issues.
- The adoption of more automation also has meant less manual updates are necessary.
- You may be maximizing managed services to monitor, manage and update your network.
- What’s more, your IT staff may be well-positioned to support advanced technologies and applications.
Application Cloud
You scored for Application Cloud.
At this stage
- Organizations like yours tend to retain older operating systems and applications.
- This can create problems around accessibility, reduces performance, and may contribute to a lack of integration with other systems.
- It also can increase manual updates and contribute to more errors and higher security risks.
- More advanced technology use cases that define digital transformation may make way for more commercial off-the-shelf (COTS) solutions, software-as-a-service, voice-over IP (VOIP), collaboration platforms, and some managed services and applications.
- Your organization likely may be able to leverage hyperconverged infrastructure that supports the performance needs of the applications.
- PaaS and SaaS increase to 90%+.
- You move from ERP into Microservices, connected by APIs.
- The use of low-code platforms can enable more users to create and modify apps, increasing the speed and agility of the agency to implement transformation initiatives.
- Multiple apps in different languages can mean normalization and incompatibility resolution.
Priorities
You scored for Priorities.
At this stage
- Your priority may be on replacing legacy hardware and/or networks, as well as building out a comprehensive IT modernization and digital transformation plan.
- You may still be prioritizing replacing legacy hardware and/or networks, but you have made significant progress.
- You have either started to build out a plan for IT modernization and digital transformation, or you have a comprehensive plan in place.
- You are in the process of implementing your IT modernization and digital transformation plan.
- You may even consider reviewing what you have created twice a year to make sure it is meeting short-term and long-term goals.
- You are focused on optimizing technology to improve business processes, enhance workforce productivity and better deliver services to constituents.
Additional information
Hardware:
Extended hardware-refresh cycles limit the ability to adopt innovative technology. This supports a negative cycle with the organization retaining technology longer than advised, resulting in hardware that can be unable to manage modern workloads, lacks security, and offers questionable compliance.
Procurement:
Procurement processes adhere to legacy practices. Procurement vehicles may limit modernization efforts, management models, and vendor service level agreements (SLAs). Breaking this cycle requires a strong base case for modernization, but even this is a barrier. For example, your organization may fundamentally understand that digital security is important, but it may not know how to translate this into a roadmap, with an attached budget that enables digital security initiatives.
SLAs:
Terms and conditions to hold suppliers accountable for providing visibility into assets may not exist.
People:
Your management is likely challenged with managing a diverse workforce and providing the right technology, tools, and training required to meet the mission. At the same time, the IT workforce may lack skill sets needed to modernize operations and technology. Your teams are likely colocated but siloed. They could also face departmental silos, and may not have a complete picture of business operations. Most have networks and systems that were designed around a model that saw the full organization operating in a common building. You also may require upskilling, and/or need to recruit new talent. Also, many staff members must be retained to service aging system components with which others are not familiar.
Additional information
Procurement:
It is likely unclear how and when your procurement department will have access to technology. There may be a lag in procurement that can add to difficulties. In addition, there may be a need for a clear path to an IDIQ (i.e., Enterprise Infrastructure Solutions [EIS], or State/local) contract or a custom contract. Rigidity of contracts and a one-size-fits-all approach can create procurement challenges. Agency policies may limit what level of function is permitted to be transitioned to a third party.
SLAs:
SLAs may exist but may be inadequate based on need.
People:
A mix of internal and augment staff may support your organization. Technology requires staff intervention – very little is automated, making headcount a major source of budget allocation. Overall, the agency is moving to smarter, more dynamic management but not at the pace needed.
Additional information
Procurement:
More procurement may be enabled, as outsourcing of managed services increases and more advanced technology is onboarded.
SLAs:
Limitations in SLAs can restrict vendor support, but generally your agency may be able to adapt to the changing needs of constituents.
People:
An increase in usage of managed services can allow IT personnel to support new apps and new app features, not focus on running the operations.
Additional information
Procurement:
Transformation initiatives invite more decision-makers into technical discussions, including elected officials. As officials speak about new functionality, IT can focus on choosing the right technologies and vendors.
SLAs:
Increasing reliance on partners amplifies the need for increasingly flexible and stronger SLAs.
People:
Organizations use more managed and professional services to augment expertise, also shifting talent from SOC/NOC to the service desk. Consistent transition of knowledge poses challenges. Talent is aligned to support today’s use cases and tomorrow’s advancements.
Focus on reducing the strain on IT staff and help them focus resources on achieving the mission-driven goals such as operations performance and continuity. Keep your sights and efforts focused on amplifying IT management with new platforms and vendor expertise to increase efficiency, performance, and security.
Specifically:
- Network:
Evolve networks to a hybrid public/private network, which increases visibility into network performance, security, applications, and end points. - Security:
Implement network and endpoint monitoring with on-premises security information events management (SIEM) which helps progress toward a more manageable, unified security posture.
Professional services are engaged to identify key assets and the associated risks and vulnerabilities as well as a prioritization of how to address these identified areas. - Communications and connectivity:
Adopt scalable, commercial off-the-shelf (COTS) solutions that adapt as needs change.
Software-as-a-service, Voice-over IP (VOIP), and collaboration platforms, enable automatic updates and reduce the need for manual service. - Services:
Initiate professional services to help assess, recommend, and execute programs that align to transformation goals.
Consider managed services to augment workforce gaps at critical functions such as security. Doing so closes gaps in your workforce’s skill base and provides immediate vendor expertise and productivity without significant headcount expenses.
To elevate the role of IT it is important to move to smarter, more dynamic management systems. Smarter means more automation, making you more efficient and secure.
Specifically:
- Network:
Implement network virtualization to improve utilization and efficiency. Shift more core applications to SaaS or platform-as-a-service (PaaS) vendors. - Security:
The need here is to strengthen your security and resilience, including application of Zero Trust Architecture (ZTA) and National Institute of Standards and Technology guidelines. Convergence of network and security is recommended. Explore SASE as a framework for broader security. On-premises SIEM evolves to Endpoint Detection and Response to Managed Detection and Response. - Communications and connectivity:
Adoption of communications and connectivity that can help improve constituents' experience, optimize budget and costs, and improve operational agility is recommended. - Services:
As continuous modernization efforts become more advanced, it may be useful to transition management of high-value functions, such as network and security management, to a qualified partner. This can help enable your organization to focus on core applications and developing expertise within the agency. Professional services can also help identify areas of risk or compliance.
With network virtualization and automation established, organizations like yours should push toward advanced responsiveness to enable real-time data capture and decision-making.
Specifically:
- Network:
Move to a managed network: 90% of workloads are in a cloud-based environment with a mix of hybrid and on-premises backup
Implement a combination of wireless and wired. - Security: Improve visibility, detection, and control to respond to issues, incidents, and outages. Increase reliance on third-party managed security and dynamic security protocols and alerts. MDM and MTD in place with unified vision for all endpoints.
- Communications and connectivity: Deploy SaaS and PaaS that enables real-time analytics and decision-making. This includes capturing real-time data from daily operations and leveraging those insights in decision-making. Move from ERP systems to microservices connected by application programming interfaces (APIs) that can be updated without impacting the overall ecosystem. Increase adoption of low code enabling more users to create and modify applications rather than requiring a developer.
- Services: As continuous modernization efforts become more advanced it may be useful to transition management of high-value functions, such as managing network and security, to a qualified partner. Utilize more managed services and shift IT resources from network operations centers (NOC) and security operations centers (SOC) to apps and service desks. Professional services can also help identify areas of risk or compliance.
This is an enviable stage, and leadership and vision have contributed to getting to this position. The opportunity moving forward is about enabling very advanced use cases such as robotics, artificial intelligence, and autonomous vehicles. Having managed services is critical and is an opportunity to completely offload many functions to third parties.
Specifically:
- Network:
Hybrid cloud accounts for 100% of workloads. The network is virtualized. Use of advanced networking technology can help usher in next-gen use cases. You’ve offloaded all or parts of the network management, per agency policy and oversight requirements, to enable greater focus on other transformation goals. - Security:
Lean on third parties to build, manage, and monitor security. As more is digitized, data privacy increases in importance. Security stands alone and reports to the most senior executive. Openness of the network to partners and suppliers also requires better compliance requirements. Implement TIC 3.0, Zero-Trust Architecture. - Communications and connectivity:
Increase visibility into assets and analytics and enable real-time analytics to be predictive instead of reactive. Automate applications, security updates, and other core services. - Services:
As IT becomes a strategic advantage and differentiator, managed services can be used to deploy the IT team to develop and support advanced use cases and experiences. Managing and auditing of vendors help. Professional services can also help identify areas of risk or compliance.
Network Consulting
Need to align your technical network implementations with your business objectives? We can help with in-depth support through an array of service offerings across a wide spectrum of technologies. You can take advantage of our technical expertise, oversight and guidance at different stages of your development cycle according to your unique needs and timing.
Learn morePrivate IP
Your network can do more than just link different parts of your business. Our connectivity solutions can provide the backbone that drives business agility and connects your employees, customers and suppliers from wherever they work, play, shop and more.
Learn moreManaged Detection and Response
Get help protecting your organization with a leader in managed security services. We offer cloud-based technologies, around-the-clock detection and incident response that can evolve to meet the threats you face.
Learn moreProfessional and Managed Services
Get help deploying, modernizing and digitally transforming your agency with our expertise and experience in the Public Sector.
Learn moreNetwork as a Service (NaaS) Options
Seize digital transformation with NaaS, which enables business innovation and game-changing digital customer experiences through a flexible, programmable, scalable and reliable network foundation.
Learn moreManaged Network Services
The more your network grows, the more the demands on your time and resources grow. We can help you stay focused on your strategic goals by managing the day-to-day tasks required to keep your network secure, agile and scalable.
Learn moreManaged Detection and Response
Get help protecting your organization with a leader in managed security services. We offer cloud-based technologies, around-the-clock detection and incident response that can evolve to meet the threats you face.
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Learn moreAdvanced Secure Access Service Edge (SASE)
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Learn moreManaged Detection and Response
Get help protecting your organization with a leader in managed security services. We offer cloud-based technologies, around-the-clock detection and incident response that can evolve to meet the threats you face.
Learn moreProfessional and Managed Services
Get help deploying, modernizing and digitally transforming your agency with our expertise and experience in the Public Sector.
Learn moreAdvanced Secure Access Service Edge (SASE)
Verizon offers the networking and security expertise needed to implement an adaptive, enterprise-grade secure access service edge (SASE) environment.
Learn moreManaged Detection and Response
Get help protecting your organization with a leader in managed security services. We offer cloud-based technologies, around-the-clock detection and incident response that can evolve to meet the threats you face.
Learn moreProfessional and Managed Services
Get help deploying, modernizing and digitally transforming your agency with our expertise and experience in the Public Sector.
Learn more**Report results are based on self-reported information and are for assessment purposes only. Your actual data systems and information configurations and needs may differ from these results and report insights. You should not rely on this report in lieu of a professional assessment of your data transformation needs. Please contact your Verizon Account Representative for more information and details regarding your digital transformation assessment results.