Creating patient experiences at the digital front door
It's your vision.
Let's make it happen.
Don’t just connect your business. Partner with Verizon to make it even smarter. Our solutions can help you create omnichannel patient experiences that bring new levels of personalization, responsiveness and satisfaction to the care environment. A customized, digitally responsive front door can help first responders connect quickly with hospitals and the right people. It can augment critical staff shortages, enabling a seamless patient experience from intake to follow-up care. Let's achieve enterprise intelligence.
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Explore further:
Whitepaper: Meet patients at the digital front door.
A hospital or medical practice’s digital presence is important to engaging current and future patient needs. How are you leveraging tools to meet your patient at the digital front door?
Infographic: How to build meaningful digital patient experiences
Learn how to leverage omnichannel digital tools to meet your patients at the digital front door. Develop loyalty to their health system through digital engagement.
Is AI the future of personalized healthcare?
Explore the growing use of chatbots, omnichannel interactions and concierge medicine to make patient care feel more intimate and satisfying.
Managed and Professional Services
From design and implementation to analytics and maintenance, our consultants have the deep industry expertise needed to help you develop strategies that will drive results.
Key products and services
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Virtual Agent
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Use AI-driven web and mobile app chatbots to provide automated, self-serve customer experiences for patient scheduling, resource navigation and inquiry resolution.
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Live Agent
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Simplify scheduling and resourcing with this digital communications solution for a consistent patient experience across voice, chat and video.
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Contact center solutions
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Create seamless connections with patients using AI, speech recognition and other technologies that let them contact you when and how they want—by phone, email, chat or text.
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Cloud contact center
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Explore comprehensive features such as voice and digital interactions, reporting, recording, agent optimization and analytics tools.
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CX Design
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Build loyalty and turn patients into vocal advocates for your organization using the principles of customer experience design (CXD) and data-driven patient journey mapping.
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Visualizing the future of connected healthcare
Explore our interactive cityscape to see how connected healthcare solutions can help experts deliver better care to patients in the hospital and beyond.
Products and services for healthcare
Take a closer look at some of the technologies and professional services that can bring digital transformation to your healthcare environment.
Verizon 5G
Power real-time clinical precision, accelerated AI and machine learning with the capabilities of Verizon 5G.
Verizon 5G Edge
Verizon 5G Edge provides even lower latency and higher bandwidth, which could enable more accurate diagnoses and surgical interventions.
LTE Business Internet
Future-ready your internet by adopting a flexible network that supports the needs of your organization as it evolves.
Network as a Service
Transform your infrastructure with a networking roadmap for reliable, fast, scalable connectivity and backup capabilities on demand.
Mobile device management
Protect proprietary clinical applications and sensitive data with mobile device and endpoint security. Choose from a number of options that best fit your needs.
Network and cloud security
Shorten the time to detect and respond to threats, mitigate breaches more effectively, and decrease or eliminate HIPAA reporting penalties.
Digital CX and digital experience advisory services
Get help planning and implementing digital and customer transformations that will help achieve higher patient satisfaction.
SD-WLAN
Enhance your Wi-Fi with adaptable technology for user-centric experiences like auto check-in, wayfinding and personalized navigation, and more.
Additional resources
The future of healthcare technology—faster access and better information through 5G
With low latency, Verizon 5G and 5G Edge could power life-changing advanced technology that previously required a significant investment of time and resources.
Ushering in the next generation of healthcare with IoMT and 5G
Explore innovative ways IoMT can be used to revolutionize the care that patients receive in hospitals and at home.
Improving the patient experience through on-premises telemedicine
Telemedicine isn’t just for remote care. Learn how you can improve efficiency, operational response and patient satisfaction with on-premises telemedicine.
Doctors are ready for AI in medicine. Is your network?
5G and mobile edge computing (MEC) can enable AI applications such as video diagnostic assistance and surgical robotics. But is your hospital network ready to support applications like this?
Sharpen your competitive edge.
This Frost & Sullivan report helps demonstrate how to bring a competitive edge to your contact center with the advanced data, tools and systems that your employees need to best perform their roles - regardless of location.
Public Sector related resources
Verizon brings communications to 600-bed Kentucky field hospital
See how technology was quickly installed to help patients and medical teams stay connected during a challenging time.
Department of Health leverages contact center solutions to vaccinate Virginia
Learn how Virginia went from 50th to fourth in national vaccination rates with the help of Virtual Contact Center solutions.
One Talk helps state emergency agency respond to COVID-19 emergency
Learn more about how this state agency connected its emergency response team quickly with One Talk.
Helping the VA bring healthcare into veterans’ homes
See how Verizon has expanded support of veterans with unlimited access to video telehealth services.
MiCTA streamlines virtual healthcare for members
Let us help you and your teams avoid costly mistakes involved with network design. Verizon’s telehealth solutions can help you develop a blueprint for success.
Webinar: Enabling Vaccine Deployment
Learn how state and local governments, as well as public health leaders, are managing the onslaught of calls and questions from constituents, employees and healthcare organizations.
Podcast: Telehealth Expansion in 2021 is Made Possible by Innovation
Listen to the first episode of the “Public Health Trends in 2021 & Beyond: What a Difference a Pandemic Makes” podcast series from Government Technology Insider. Learn how federal agencies have embraced telehealth during the pandemic.
Podcast: Sustaining the Momentum of Digital Transformation in Public Healthcare (Part 1)
In the second installment of this public health podcast series experts discuss the critical role AI and IoT have played in developing a vaccine for COVID-19 and in equitable distribution of the vaccine.
Podcast: Sustaining Digital Transformation in Public Healthcare (Part 2)
In part two of the second installment of this public health podcast series experts discuss how the public and private sector can better collaborate to deliver patient-centric care.
Podcast: Securing American Healthcare and National Critical Infrastructure
In the third and final installment of this public health podcast series experts discuss why healthcare is an essential part of our national critical infrastructure and needs to be secured as such.
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