Audio Conferencing
Section II
II. FEATURES AND OPTIONS: Unless otherwise specified, the following chargeable features are available only with Conference Calling.
1. Premier, Standard and Unattended Features: Unless otherwise specified, the following chargeable features are available only with Audio Conferencing and with Premier, Standard and Unattended Service Levels.
1.1 Platinum Premier Service (available for Premier Service Level only)
1.1.1 Description: The Platinum Premier Service provides all the required conferencing operator functionality contained within the Premier Service offering with the addition of a dedicated U.S. based conferencing specialist being assigned to moderate the entire conferencing event.
1.1.2 Charges: The following non-recurring per-call charges apply to the Platinum Premier Service:
|
Item |
Charge |
|
Setup Fee |
$300 |
|
1-30 Minutes |
$80 |
|
Additional 15 Minute Intervals |
$40 |
1.2 Communications Line: Conference Leader communicates with Verizon Operator and/or additional personnel outside of the main conference in a separate communications line. A $98 charge applies per Event.
1.3 Conference Recording: The Customer may request the Company to make a digital recording of a conference call available for download.
This feature is not available with Unattended Level service. The following charges apply:
Charges: $45 per Event
1.4 Conference Transcription: The Customer may request to have a conference call transcribed and delivered electronically via email. This feature is not available with Unattended Level service. A $200 per hour charge applies for each copy of a transcribed conference call.
1.5 Coordinator Request: The Company Conference Coordinator is available to fulfill special requests during a conference call. This feature is available with Premier Level and Standard Level service at no charge. Customers will be charged $25.00 per 15 minutes of non-technical assistance with Unattended Level service.
1.6.1 Description: Operational Reports provides Audio Conferencing,Net Conferencing and Video Conferencing invoice detail reports for Customers whose Audio Conferencing, Net Conferencing and Video Conferencing usage exceeds $50,000 per monthly period. Customer may request Operational Reports on either a one-time or a monthly recurring basis. Standard Reporting provides customized conference call detail information. Global Reporting consolidates Standard Reporting for two or more region.
1.6.2 Charges
A. Standard Reporting: A $150 charge applies per Standard Reporting Operational Report provided on a one-time basis. A $100 monthly recurring charge applies per Standard Reporting Operational Report provided on a monthly recurring basis.
B. Global Reporting: A $350 charge applies per Global Reporting Operational Report provided on a one-time basis. A $100 monthly recurring charge applies per Global Reporting Operational Report provided on a monthly recurring basis.
1.7 Participant List: For all Service Levels (Unattended, Premier, and Standard), a participant list will be e-mailed to the Leader at the Leaders request and will bear a charge of $40. Customer acknowledges and agrees that such a request by Customer or a Leader shall constitute Customers and the Leaders request for delivery of Verizon service information to Customer and the Leader, including customer proprietary network information (CPNI), using unencrypted e-mail conveyed over the public Internet. Customer further acknowledges and understands that unencrypted information transmitted over the public Internet is subject to being intercepted and viewed by third parties.
1.8 Pre-Notification: Allows a Company Conference Coordinator to notify all participating callers of the date and time of a scheduled conference call provided that Company has at least 48 hours' advance notice by the Customer. The charges for this feature are as follows:
$7.00 per participant
2. Instant Meeting Features: Unless otherwise specified, the following chargeable features are available only with Audio Conferencing and with the Instant Meeting Service Levels.
2.1 Web Moderator Features: The following chargeable features are available with the Instant Meeting Service Web Moderator, a web-based interface that allows the Customer to control certain features and capabilities of the Instant Meeting conference call.
2.1.1 Blast Dial: Permits the leader to dial out simultaneously to as many as 10 participants at a time. Instant Meeting Dial-Out access charges (see Section III - Rates and Charges) apply based on whether over IP transport or not, and if not, then based on origination and termination.
2.1.2 Dial-Out Initiation (Leader): Permits the leader to set up Web Moderator to initiate the dial out to the leader. Instant Meeting Dial-Out access charges (see Section III - Rates and Charges) apply based on based on whether over IP transport or not, and if not, then based on origination and termination.
2.1.3 Dial-Out Initiation (Participants): Permits the leader to set up Web Moderator to dial out to conference participants one at a time. Instant Meeting Dial-Out access charges (see Section III - Rates and Charges) apply based on based on whether over IP transport or not, and if not, then based on origination and termination.
2.1.4 Increase Conference Size: Permits the leader to utilize the Web Moderator to temporarily increase the number of ports available for their Instant Meeting subscription by 20 ports before or during an Instant Meeting conference call. The Instant Meeting subscription will revert to the number of subscribed ports at the conclusion of the conference call. A $20 charge per-call per temporary-port-increase applies. This feature must be enabled at the Customer account level.
2.2 Instant Meeting Replay Service Option
2.2.1 Description: Allows a conference leader to initiate a digital recording of a conference call, without reservation or Conference Coordinator, by accessing a Company‑designated Internet site, at any time prior to or during an Instant Meeting Service conference call and allows participating callers with a Customer‑issued passcode to access an Instant Meeting Replay recording via a Company-issued toll free number or direct distance dial number.
2.2.2 The conference leader may order a recording at the Company‑designated Internet site in the following formats:
A. .wav file for Internet download (available via the web within 2 hours of the order placed)
2.2.3 Charges: Charges for Instant Meeting Replay Service include a non-recurring charge for initiating replay and usage charges for access to the replay recordings. Additional charges apply for media fulfillment.
A. Usage Charges: The following per-minute per-call usage charges apply access to Instant Meeting Replay recordings, based on access type:
|
Access Type |
|
|
Toll Number |
Toll Free Number |
|
$0.35 |
$0.40 |
B. Non-Recurring Charge: A $25 one-time charge applies to initiate an Instant Meeting Replay recorded call.
C. Other Charges: The following per-copy charges apply based on format type:
Format Type Charge
.wav file Internet Download $45
3. Instant Replay Plus Service Option: Allows callers to access a digital replay of a previously held Conferencing Calling call or other recorded audio announcement via a toll free or toll number (standard telephone number) 24 hours per day, 7 days per week. Instant Replay Plus features are only available with Premier and Standard services, and if such services are ordered then the following Instant Replay Plus Service features are available:
3.1 Index Select: Permits callers to advance to particular recorded segment via touch-tone menu options. Conference calls may be segmented or indexed by speaker or topic, for example.
3.2 PIN or Passcode: Assigns and optional PIN or Passcode to the Customer's replay to ensure privacy. Individual PIN code assignment allows tracking of caller responses. A database of eligible callers must be received from the Customer to enable assignment and tracking of individual PIN codes.
3.3 Voice Response: Permits the Customer to define up to five caller identification voice prompts (e.g., name, phone number, e-mail address, department number, and location), or to define additional voice prompts for callers to leave messages or comments before and/or after the recorded program. Voice responses are transcribed and e-mailed to the Customer. The Customer may choose to have caller identification, messaging and commentary transcriptions placed on an audiocassette for an additional one-time charge per cassette.
3.4 Charges: The following charges apply:
A. One-Time Charges: The following one-time charges apply per Conferencing Calling call:
|
Charge Type |
Charge |
|
Instant Replay Plus set-up |
$63.00 |
|
Voice Response set-up |
$50.00 |
|
Special Conferencing Calling call development request |
$125.00 |
B. Voice Response Caller Information Charges: The following per caller charges apply per transcription for Voice Response caller identification information, messages and commentary:
|
Charge Type |
Charge |
|
Up to five pieces of caller identification information |
$7.00 |
|
Per 15 minutes of caller messages or commentary |
$50.00 |
C. Voice Talent Charge: A $310 charge applies per five minutes of use of a professional voice talent on the Conferencing Call.
D. Usage Charges: The following per-minute per-call usage charges apply to Instant Replay Plus recordings, based on access type:
|
Access Type |
|
|
Toll Number |
Toll Free Number |
|
$0.35 |
$0.40 |