BUSINESS CONNECTION SERVICE

 

 

I.          SERVICE DESCRIPTION: Beginning April 15, 2003, Business Connection Service is not available for new service locations, except that Customers with agreements for service using DSL-based transport may purchase additional service using DSL-based transport under their agreement.

 

A.         General Description of Service.  Business Connection Service (the “Service”) is an information service that allows the Customer to transport voice and data traffic originating in the United States in Internet Protocol (IP) packets through the Customer’s domestic Internet Digital Subscriber Line (DSL) circuits at 128 kbps, 384 kbps and 768 kbps or domestic Dedicated Internet ports at 768 kbps and 1.544 Mbps, which are provided by the Company. Calls may be terminated through Customer’s domestic DSL circuits or domestic Dedicated Internet ports, which are provided by the Company, or through the Public Switched Telephone Network .

 

B.         Transport Services.  Customer will be provided one of the following transport services based on the bandwidth selected by Customer, subject to service availability and other conditions set forth herein, to carry its Business Connection traffic: (1) Company Internet DSL Office 128 kbps, 384 kbps or 768 kbps, or (2) Dedicated Internet 768 kbps or 1.544 Mbps Services (“Transport Service(s)”).  The Company may interrupt Transport Services for scheduled or emergency maintenance or as otherwise set forth in the Agreement.  The Service will include assignment of a suitable number of IP addresses to be used in conjunction with the Service at Customer’s request and in accordance with the Company’s then-current applicable assignment guidelines.

 

1.   Description of Company Internet DSL Office Service (“DSL Office”): Company Internet DSL Office Service provides Internet access via DSL broadband technology.  DSL Office is a single or multi-user business Internet access service using symmetrical Internet IP connection via DSL local loop connection.  The service includes use of up to five concurrent sessions to the Company’s USENET news servers and use of up to 20 Company-hosted POP3 email boxes.

 

2.   Description of Company Dedicated Internet Service. Company Dedicated Internet Service provides access to a router at a Company network hub near Customer’s site at the selected bandwidth (768 kbps or 1.544 Mbps).  Dedicated Internet Service is comprised of the following features:

 

·                     Provision of 7x24 hour port connection monitoring.

·                     Provision of static or dynamic routing.

·                     Back-up E-mail “store and forward” service, using Simple Mail Transfer Protocol (“SMTP”).  Customer is responsible for providing a main mail host that will send and receive SMTP mail using the Domain Name Service (“DNS”) Mail Exchange records.

·                     Information containing traffic statistics for the connection provided hereunder.

 

C.        NETWORK APPLICATIONS.  Descriptions of the domain name, mail, news services, and other network applications available in connection with this Service, and the pricing and additional terms applicable to these services, are set forth in the Network Applications Fee Schedule available at www.MCI.com/uunet/terms/.  The Company reserves the right to change the Network Applications Fee Schedule from time to time, effective upon posting of the changes to that URL or other notice to Customer.

 

II.          DEFINITIONS:  In addition to the General Definitions,.the following apply:

 

·                              On-Net Calls - calls that both originate and terminate on Customer’s eligible Company-provided eligible ports or circuits

·                              Off-Net Calls – calls that terminate to the Public Switched Telephone Network.

 

III. FEATURES AND OTHER OPTIONS:

 

A.         Network Features: Business Connection Service provides the following network based features:

 

1. Call Blocking: Provides the ability to block calls to certain destinations, such as calls to international locations.  Calls can be blocked at the user level or site level.

 

2. Call Waiting: Provides the user with an indication that another call is waiting.

 

3. Attended Call Transfer: Provides the ability to announce a caller before transferring a call.

 

4. Unattended Call Transfer: Provides the ability to transfer a call without an attendant.

 

5. Selective Call Acceptance (Call screening): Provides the ability to allow calls only from a pre-selected list of phone numbers or URLs to reach a Customer.

 

6. Call forwarding:

 

6.1       Call Forwarding - Unconditional: All calls are routed immediately to a Call Forwarding Unconditional address.

 

6.2       Call Forwarding – Busy/No Answer: Calls to a profile are routed to a Call Forwarding Busy/No Answer address, if the network encounters a busy or no-answer condition.

 

6.3       Call Forwarding on Screening: Calls that are screened may be forwarded to a Call Forwarding on Screening address, such as voicemail.

 

7. Find-Me Feature: A user defined find-me list provides a means to route calls up to 5 possible destinations or numbers.

 

8. Enhanced Voicemail: Network based Voicemail (“VM”) accounts can be setup to provide Customer with per department and/or per user accounts.  VM can be retrieved via phone, web site or email. 

 

9. Hunt Groups: Provides the ability to organize a series of lines in such a way that if the first line is busy, the next line is hunted in either a sequential, circular or weighted manner.

 

B.         Business Connection Local Service Features: The following local service features are available with Business Connection Service:

 

1.   Caller Name (CNAM) Display: CNAM is the display of the calling party's name (CPN) following the number on a called party's Caller ID Display Box.  CNAM is only available if CPN Delivery is enabled.  This feature allows a calling name to be defined that will be associated with the CPN.

 

2.   Operator Services: Customer may obtain the assistance of a local operator to complete local exchange telephone calls in the following manner. In addition to the monthly recurring charge for the Business Connection, the surcharges identified in Section IV “Rates and Charges” apply to the following operator services.

 

2.1      Busy Line Verification and Busy Line Interrupt.  Busy Line Verification and Busy Line Interrupt services, which are furnished where and to the extent that facilities permit, provide the Customer with the following options:

 

2.1.1    Busy Line Verification. Upon request of the calling party, the operator will verify that a line is busy. A per call charge will apply.

 

2.1.2    Busy Line Interrupt.  The operator will interrupt the call on the called line to ascertain willingness to establish a conversation with an alternate party only if the calling party indicates an emergency and requests interruption. A per call charge applies.

 

2.2       Person-to-Person

 

2.3       Third Party Billing

 

2.4       Collect Call

 

2.5       Station-to-Station

 

 

3. Directory Assistance.  A per-call charge applies as defined in Section IV “Rates and Charges.”

 

4. Directory Listings

 

4.1       Options/Types.  The Company provides for a single directory listing, termed the Primary Listing, in the telephone directory published by the dominant exchange service provider in the Customer’s exchange area of the station number, which is designated as the Customer’s main billing number. Directory listings of additional Customer station numbers, other than the Customer’s main billing number, associated with the Customer’s service will be provided for a monthly recurring charge per listing. The following Directory Listing options/types are available:

 

4.1.1      Primary Listing: A Primary listing contains the name of the Customer, or the name under which a business is regularly conducted, as well as the address and telephone number of the Customer. The listing is provided at no additional charge.

 

4.1.2      Additional Listings: In connection with business service, additional listings are available only in the names of authorized Users of the Customer’s service. Rates for additional listings are specified in the attached pricing schedules.

 

4.1.3    Non-published Listings: A non-published listing is a listing that is neither printed in directories nor available from directory assistance. A Non-published Telephone Service will be furnished, at the Customer’s request providing for the omission or deletion of the Customer’s telephone listing from the telephone directory and, in addition, the Customer’s telephone listing will be omitted or deleted from the directory assistance records. Rates for non-published listings are specified in the attached pricing schedules.

 

4.1.4    Non-listed Numbers: A non-listed number will be furnished at the Customer’s request, providing for the omission or deletion of the Customer’s listing from the telephone directory. Such listings will be carried in directory assistance and other records and will be given to any calling party. Rates for non-listed listings are specified in the attached pricing schedules.

 

4.1.5    Foreign Listings.  Where available, a listing in the phone directory which is not in the Customer’s immediate calling area. The Customer will be charged the rates specified in the attached pricing schedules.

 

4.1.6    Alternate Call Listings.  Where available, a listing that references a telephone number which is not the primary listing for the Customer. The Customer must provide written verification that the alternate telephone number is authorized to accept calls. Rates for alternate calling listings are specified in the attached pricing schedules.

 

4.2        Directory Listings - Term and Conditions.

 

4.2.1    The Company reserves the right to limit the length of any listing in the directory by the use of the abbreviations when, in its judgment, the clearness of the listing or the identification of the Customer is not impaired thereby. Where more than one line is required to properly list the Customer, no additional charge is made.

 

4.2.2    The Company may refuse a listing which is known not to constitute a legally authorized or adopted name, obscenities in the name, or any listing which, in the opinion of the Company, is likely to mislead or deceive calling persons as to the identity of the listed party, or is a contrived name used for advertising purposes or to secure a preferential position in the directory or is more elaborate than is reasonably necessary to identify the listed party.

 

4.2.3    Each listing must be designated Government or Business to be placed in the appropriate section of the directory. In order to aid the user of the directory, and to avoid misleading or deceiving the calling party as to the identity of the listed party, only business listings may be placed in the Business section and only residential listings in the Residential section.

 

4.2.4    The Company, upon notification to the Customer, will withdraw any listing, which is found to be in violation of its rules with respect thereto.

 

4.2.5    In order for the listings to appear in an upcoming directory, the Customer must furnish the listing to the Company in time to meet the directory publishing schedule.

 

5. Local Number Portability (LNP): LNP gives customers the ability to switch local service providers (LSPs) while keeping the same phone number.

 

6. Service Area Codes (SACs):  SACs are non-geographic numbering plan areas (NPAs) such as 500 and 700.  SACs are supported with the Business Connection local service.

 

7. 900/976 Blocking: 900 and 976 numbers will be blocked.

 

C.        Compression: Business Connection Service supports the following compression algorithms:

 

1. G. 711 Codec Support: Uncompressed voice.

 

2. G. 729/G.729a Codec Support: Compressed voice using the G.729/G.729a codec.

 

D.        Call Management: Business Connection Service provides the following call management features:

 

1. Call Reporting Details via a Company web site (the ”Company Customer Center”), which is currently at the following URL: http://customercenter.MCI.com/.

 

2. Administrative Site Management via a Company web site: Via the Company Customer Center, Business Connection provides administrator accounts on a central web site.

 

3. User Self Provisioning & Management a Company web site: Via the Company Customer Center, Business Connection provides web access for users to set up their phones and administer features and calling treatments.

 

E.         Emergency Calling Services:

 

The Service will enable Customer to access an appropriate public safety answering point (“PSAP”) by dialing 911 only in locations where such 911 calling is available and only under the limited circumstances described below (“Emergency 911 Service”).  In particular, Customer understands that Emergency 911 Service is not accessible using a Mobile SIP phone (as explained further below and in Section V “Terms and Conditions.”

 

 

III.     RATES AND CHARGES:

 

A.                  Rate Structure.  Pricing for Business Connection Service is based on the geographical market in which each Customer site is located and the selected Transport Service serving each site.  The monthly recurring fee for each Customer location includes the selected Transport Service(s)1, the applicable Service Equipment, and unlimited outbound long distance and local calls.

 

B.                 Notification of Rate Changes. The Company reserves the right to modify the rates and charges for the Service upon thirty (30) days prior written notice to Customer.  The Company also reserves the right to modify or eliminate Service offerings or features upon thirty (30) days prior written notice to Customer.  If the Company notifies Customer of the elimination of a Service offering or feature or of an increase in Service charges or rates, Customer may terminate Service Attachment without incurring a cancellation or early termination charge by providing the Company with written notice of termination within fifteen (15) days of Customer’s receipt of The Company’s  notice regarding such change in Service offerings, features, rates and/or charges.  Customer’s termination will be effective sixty (60) days from the date the Company receives such notice.  If Customer does not provide the Company with a notice of termination within the permitted time period, Customer will be deemed to have accepted the changed price, rate, feature or offering.

 

C.        Call Rounding.  For billing purposes, per-call charges as defined in the following rate charts are subject to the following call timing and rounding rules: Calls are billed in increments of one (1) second. If the computed charge includes a fraction of a cent, the fraction is rounded up to the nearest whole cent.

D.                 Optional Calling Features and International Usage Charges. Customers will be charged additional fees for International calls as set forth below in Schedule I. Business Connection Service International Pricing Schedule. Customers will also be charged additional fees for optional calling services as set forth below.

 

E.                 Charges by Geographical Market

 

Monthly Recurring Charges for Business Connection with DSL Office Access

 

1.               Monthly Recurring Charges for Business Connection with Dedicated Internet Access

 

F.                  Local Directory Assistance MSA Rates Per Call.  Local Directory Assistance is billed on a per-call basis. Customers may obtain two listings per call. If national capabilities are available, two different area codes are allowed. If not, the listings received must be from the same local calling area. Once a caller hears the automated greeting (or the operator), Customer will be billed for the call, even if Customer hangs up before asking for the listing. Additionally, if the operator cannot find a listing or it is "unlisted/not available," Customer will be charged. If an incorrect listing was provided, Customer may call Customer Service to receive a credit for the call.

 

Local Directory Assistance Calls are billed at the rates set forth below:

 

Albuquerque

$0.60

 

Milwaukee

$0.75

Atlanta

$0.85

 

Minneapolis

$0.50

Austin

$0.30

 

New Hampshire

$0.40

Baltimore

$0.40

 

New Jersey

$0.35

Boca Raton

$0.25

 

New York City

$0.45

Boston (Suburban)

$0.34

 

North Portland

$0.60

Boston (Urban)

$0.34

 

Oklahoma City and Tulsa

$0.25

Buffalo

$0.45

 

Orlando (BellSouth)

$0.25

California – GTE

$0.35

 

Orlando (Sprint)

$0.45

California PACBELL

$0.25

 

Philadelphia and Pittsburgh

$0.57

Chicago

$0.75

 

Phoenix and Tucson

$0.59

Cincinnati

$0.44

 

Portland, ME

$0.40

Cleveland and Toledo

$0.30

 

Portland, OR (GTE)

$0.35

Dallas

$0.30

 

Portland, OR

$0.50

Denver

$0.40

 

Providence

$0.31

Detroit

$0.45

 

Raleigh

$0.52

Fort Worth

$0.30

 

Reno

$0.50

Grand Rapids

$0.45

 

Rochester

$0.45

Hartford

$0.50

 

Salt Lake City

$0.50

Houston

$0.30

 

San Antonio

$0.30

Indianapolis

$0.40

 

Seattle (GTE)

$0.25

Jackson, MS

$0.45

 

Seattle (U.S. West)

$0.60

Kansas City, KS

$0.50 (first 5 free)

 

Springfield, MA

$0.34

Kansas City, MO

$0.48

 

Springfield, MO

$0.30

Knoxville

No charge

 

St. Louis

$0.48

Lansing and Traverse City

$0.45

 

Stamford

$0.50

Little Rock

$0.50

 

Tampa

$0.40

Memphis

$0.45

 

Virginia (Northern)

$0.29

Miami and Ft. Lauderdale

$0.25

 

Washington, DC

$0.36

 

G.        Long Distance and/or National Directory Assistance Rate Per Call by State.  Call rating is based on where the call originates and what area code was used when 1-NPA-555-1212 was dialed. If these two factors involve two different states, the interstate rate per call is $2.49. Intrastate rates are based on the same principle as Interstate. If the call originates in the same state as the area code dialed, the rate per call will be billed as an intrastate Directory Assistance call. It is important that Customer dials an in-state area code with 1-NPA-555-1212 to receive the intrastate rate. For an inquiry out-of-state, Customer may dial any valid area code.  Once a caller hears the automated greeting (or the operator), Customer will be billed for the call, even if Customer hangs up before asking for the listing. Additionally, if the operator cannot find a listing or it is "unlisted/not available," Customer will be charged. If an incorrect listing was provided, Customer may call Customer Service to receive a credit for the call.

 

1. All Interstate Directory Assistance calls are billed at a rate of $2.49

 

2. Intrastate Directory Assistance calls are billed at the rates set forth below:

 

Alabama

$0.60

 

Montana

$1.40

Alaska

$1.40

 

Nebraska

$1.40

Arizona

$1.40

 

Nevada

$1.40

Arkansas

$1.40

 

New Hampshire

$1.40

California

$1.40

 

New Jersey

$1.40

Colorado

$0.60

 

New Mexico

$1.40

Connecticut

$1.40

 

New York

$1.40

Delaware

$1.40

 

North Carolina

$1.40

Florida

$1.40

 

North Dakota

$1.40

Georgia

$1.40

 

Ohio

$1.40

Hawaii

$1.40

 

Oklahoma

$0.64

Idaho

$1.40

 

Oregon

$1.40

Illinois

$1.40

 

Pennsylvania

$1.40

Indiana

$1.40

 

Rhode Island

$1.40

Iowa

$1.40

 

South Carolina

$1.40

Kansas

$1.40

 

South Dakota

$1.40

Kentucky

$1.40

 

Tennessee

$1.40

Louisiana

$1.40

 

Texas

$1.40

Maine

$0.95

 

Utah

$1.40

Maryland

$1.40

 

Vermont

$1.40

Massachusetts

$1.40

 

Virginia

$1.40

Michigan

$1.40

 

Washington

$1.40

Minnesota

$1.40

 

West Virginia

$0.75

Mississippi

$1.20

 

Wisconsin

$1.40

Missouri

$1.40

 

Wyoming

$1.40

 

H.         Local Operator Assistance Rates

 

Local Operator Assistance is billed on a per-call basis at the city-specific rates set forth below:

 

 

Station to Station

Person to Person

Third Number Billing

Busy Line Verifi-cation

Busy Line Interrupt

Collect Calling

 

 

Station to Station

Person to Person

Third Num-ber Billing

Busy Line Verifi-cation

Busy Line Interrupt

Collect Calling

Albuquerque

$2.25

$3.00

$0.75

$2.50

$5.00

$0.75

 

Minneapolis

$1.30

$3.00

$1.30

$1.00

$1.50

$0.95

Atlanta

1.20

3.40

1.15

1.55

1.40

1.15

 

Nashville

1.00

1.00

0.70

0.95

1.40

0.50

Austin

1.30

2.60

2.60

1.35

2.20

1.00

 

New Hampshire

1.65

3.50

1.65

0.00

0.00

1.65

Baltimore

1.26

2.27

1.26

0.75

1.20

1.26

 

New Orleans

0.75

3.13

1.83

2.00

4.00

1.83

Birmingham

0.80

0.80

0.80

0.35

0.40

1.00

 

New York City

0.40

3.49

1.58

1.07

1.61

1.58

Boca Raton

0.75

2.50

1.00

0.35

0.40

1.00

 

Newark

1.26

2.27

1.26

0.00

1.51

1.26

Boston (Suburban)

1.50

3.16

1.50

1.05

2.10

1.50

 

Oklahoma City/Tulsa

1.57

3.07

1.57

1.20

1.50

1.57

Boston (Urban)

1.50

3.16

1.50

1.05

2.10

1.50

 

Orlando– BellSouth

0.75

2.98

1.10

0.35

0.40

1.10

Buffalo

0.40

3.49

1.58

1.07

1.61

1.58

 

Orlando– Sprint

1.00

2.50

1.00

0.35

0.40

1.00

California– GTE

N/A

2.95

N/A

2.00

2.00

N/A

 

Philadelphia/

Pittsburgh

1.75

3.50

3.50

1.10

2.00

3.50

California– PACBELL

0.95

2.95

0.95

0.50

1.00

0.95

 

Phoenix/Tucson

1.30

3.50

1.30

1.50

3.00

1.50

Charlotte

1.00

1.00

2.50

0.35

0.40

2.50

 

Portland, ME

1.30

3.70

0.00

0.00

0.00

0.75

Chicago

1.05

1.80

1.80

2.00

7.00

3.50

 

Portland, OR– GTE

1.00

3.00

0.60

0.80

1.50

0.50

Cincinnati

0.45

3.00

1.50

0.60

1.15

3.00

 

Portland, OR– North/USW

1.30

3.50

1.30

1.50

3.00

1.50

Cleveland/Toledo

1.10

3.00

1.50

1.20

1.60

1.10

 

Portland, OR– USW

1.30

3.00

0.50

1.40

2.80

0.50

Dallas

1.30

2.60

2.60

1.35

2.20

1.00

 

Providence

1.80

3.00

1.80

2.10

3.15

1.80

Denver

1.85

3.90

1.85

1.50

3.00

1.50

 

Raleigh

1.00

1.00

2.50

0.35

0.40

2.50

Detroit

1.65

4.50

2.20

2.00

7.00

2.10

 

Reno

1.00

3.00

3.00

0.50

0.50

1.00

Grand Rapids

1.65

4.50

2.20

2.00

7.00

2.10

 

Rochester

1.25

3.00

1.60

0.45

1.10

1.25

Hartford

1.75

3.50

1.75

1.00

1.00

1.75

 

Salt Lake City

0.80

3.00

1.25

1.50

3.00

1.50

Houston

1.30

2.60

2.60

1.35

2.20

1.00

 

San Antonio/

Fort Worth

1.30

2.60

2.60

1.35

2.20

1.00

Indianapolis

1.05

4.50

2.20

2.00

7.00

2.10

 

Seattle– GTE

1.30

3.50

1.30

1.35

1.50

1.50

Jackson, MS

1.44

4.32

1.20

1.14

1.68

1.20

 

Seattle– U.S. West

1.30

3.50

1.30

1.50

3.00

1.50

Jacksonville

0.75

2.50

1.00

0.35

0.40

1.00

 

Shreveport

0.90

2.50

0.90

1.40

2.15

0.90

Kansas City, KS

1.00

2.40

2.40

1.20

1.85

1.00

 

Springfield, MA

1.50

3.16

1.50

1.05

2.10

1.50

Kansas City, MO

1.10

2.40

2.40

1.20

1.85

1.00

 

Springfield, MO

1.10

2.40

2.40

1.20

1.85

1.00

Knoxville

1.00

1.00

0.70

0.95

1.40

0.50

 

St. Louis

1.10

2.40

2.40

1.20

1.85

1.00

Lansing/

Traverse City

1.65

4.50

2.20

2.00

7.00

2.10

 

Stamford

1.75

3.50

1.75

1.00

1.00

1.75

Little Rock

0.90

2.50

0.90

1.40

2.15

0.90

 

Tampa

1.50

3.00

1.50

1.00

0.50

1.50

Memphis

1.00

1.00

0.70

0.95

1.40

0.50

 

Virginia (Northern)

0.75

1.50

0.75

0.75

1.55

0.75

Miami

0.75

2.98

1.10

0.35

0.40

1.10

 

Washington, DC

1.30

3.00

1.70

1.30

1.80

1.70

Milwaukee

2.10

4.50

2.20

2.00

7.00

2.10

 

 

 

 

 

 

 

 

 

I. Long Distance Operator Assistance Rates

 

Long Distance Operator Assistance is billed on a per-minute and per-call basis.

 

1. Definitions: For purposes of Long Distance Operator Assistance, the following definitions apply:

 

Day:  8:00 AM – 4:59 PM Monday – Friday.

 

Evening:  5:00 PM – 10:59 PM Monday – Friday.

 

Local Network Connection:  A switched connection between a Customer premises and a Company Point of Presence (POP) that is provided by the Company or a Company affiliate.

 

Night & Weekend:  1:00 PM – 7:59 AM Monday – Friday and all day Saturday and Sunday

 

2. Per-Minute Usage Charges:

 

1.         Domestic Per-Minute Usage Charges: For domestic long distance operator assisted calls made via Business Connection Service (excluding Collect Calls and Third Party Billed calls), the following usage rates will apply.

 

From the U.S. Mainland and Hawaii to the U.S. Mainland and Alaska or from the U.S. Mainland to Hawaii Per-Minute Usage Charges.

 

From the U.S Mainland and Hawaii to Puerto Rico and the U.S. Virgin Islands Per-Minute Usage Charges.

 

From the U.S. Mainland and Hawaii to Guam and CNMI Per-Minute Usage Charges.

 

2.         International Per-Minute Usage Charges:  For international operator assisted calls made via Business Connection Service (excluding collect calls and calls which are billed by a third party), the following provisions apply.  International operator assisted calls will be calculated on a 60-second minimum duration basis with additional 60-second increments.  These calls are not subject to any discounts.  The Mexico portion of calls to Mexico will be rated based upon the first three dialed digits following the country code (52.)  The following usage rates will apply:

 

From the U.S Mainland, Alaska and Hawaii to the following international locations Per-Minute Usage Charges:

 

            Day                                      Evening                              Night & Weekend 

Country          1st Min.             Add'l Min.            1st Min.  Add'l Min.   1st Min.            Add'l Min.

 

Afghanistan     $6.16     $4.11               $5.36               $3.58               $4.87               $3.25

Albania             4.06        2.26                 3.54                 2.18                 3.12                 1.97

Algeria              2.83        1.72                 2.13                 1.28                 1.69                 1.07

American

  Samoa           4.06        1.65                 3.05                 1.25                 2.43                 1.06

Andorra            1.78        1.13                 1.45                 0.86                 1.20                 0.70

Angola              4.16        3.43                 3.81                 3.06                 3.59                 2.84

Anguilla             1.65        1.20                 1.32                 0.90                 1.07                 0.78

Antarctica

(Casey, Davis,

  Mawson, and

  Macquarie

  Island)            5.28        3.70                 4.71                 3.30                 4.35                 3.05

Antarctica

  (Scott Base)   4.06        1.59                 3.05                 1.22                 2.43                 0.95

Antigua

  (Barbuda)       1.65        1.23                 1.32                 0.93                 1.07                 0.77

Argentina          2.50        1.45                 1.99                 1.08                 1.62                 0.87

Armenia            2.35        2.22                 1.93                 1.90                 1.77                 1.70

Aruba                1.65        1.20                 1.32                 0.90                 1.07                 0.72

Ascension

  Island              3.08        1.98                 2.32                 1.83                 1.85                 1.48

Australia

  (including

  Tasmania)      3.24        1.37                 2.61                 1.06                 1.81                 0.89

Austria              1.91        1.10                 1.42                 0.81                 1.21                 0.69

Azerbaijan        2.35        2.22                 1.93                 1.90                 1.77                 1.70

Bahamas         1.25        0.88                 1.03                 0.69                 0.85                 0.58

Bahrain             3.62        1.45                 2.71                 1.10                 2.17                 0.92

Bangladesh      4.66        2.16                                                                 3.07                 1.49

Barbados         1.65        1.29                 1.32                 1.02                 1.07                 0.82

Belarus             2.35        2.22                 1.93                 1.90                 1.77                 1.70

Belgium            2.02        1.25                 1.52                 0.94                 1.21                 0.74

Belize               2.57        1.46                 1.93                 1.22                 1.53                 0.95

Benin                2.83        1.57                 2.13                 1.25                 1.69                 1.01

Bermuda          1.32        1.00                 1.06                 0.74                 0.85                 0.63

Bhutan              4.90        3.65                                                                 3.95                 3.13

Bolivia               2.72        1.34                 2.04                 1.13                 1.63                 0.91

Bosnia-

  Herzegovina   2.33        1.42                 1.74                 1.07                 1.38                 0.85

Botswana         2.83        1.56                 2.13                 1.16                 1.69                 0.94

Brazil                2.61        1.38                 1.97                 1.12                 1.63                 0.95

British Virgin

  Islands            1.54        1.14                 1.32                 0.86                 1.07                 0.73

Brunei               4.14        1.55                 3.12                 1.17                 2.49                 0.93

Bulgaria            2.33        1.66                 1.74                 1.28                 1.38                 1.03

Burkina Faso    3.38        2.61                 2.62                 2.12                 2.10                 1.76

Burundi             4.06        3.38                 3.70                 3.01                 3.48                 2.79

Cambodia        3.76        2.90                 3.44                 2.69                 3.17                 2.44

Cameroon        2.71        1.79                 2.04                 1.46                 1.62                 1.17

Canada                (see below)                        (see below)                             (see below)

Cape Verde

  Islands            2.81        2.29                 2.11                 1.71                 1.68                 1.38

Cayman

  Islands            1.65        1.20                 1.32                 0.90                 1.07                 0.72

Central African

  Republic         3.95        3.33                 3.60                 2.96                 3.38                 2.74

Chad                4.16        3.54                 3.81                 3.06                 3.59                 2.84

Chile                 2.37        1.44                 1.91                 1.06                 1.62                 0.90

China                5.84        1.71                 4.37                 1.50                 3.50                 1.24

Christmas

  Island              3.24        1.37                 2.61                 1.06                 1.81                 0.89

Cocos Island    3.24        1.37                 2.61                 1.06                 1.81                 0.89

Colombia          2.50        1.48                 1.99                 1.22                 1.62                 0.97

Comorros         3.65        2.93                 3.34                 2.61                 3.01                 2.40

Congo              3.54        2.82                 3.13                 2.40                 2.60                 1.98

Cook Island      4.59        3.61                 4.49                 3.39                 4.28                 2.84

Costa Rica       2.29        1.22                 1.81                 1.05                 1.52                 0.85

Croatia             2.33        1.46                 1.74                 1.10                 1.38                 0.87

Cuba                1.56        1.56                 1.56                 1.56                 1.56                 1.56

Cyprus             2.33        1.49                 1.74                 1.12                 1.38                 0.90

Czech

  Republic         2.33        1.45                 1.67                 1.04                 1.51                 0.94

Denmark          1.76        1.25                 1.41                 0.94                 1.14                 0.74

Diego Garcia    3.80        2.36                                                                 2.87                 1.77

Djibouti             3.26        2.58                 2.45                 2.07                 1.94                 1.68

Dominica          1.65        1.27                 1.32                 1.00                 1.07                 0.81

Dominican

  Republic         1.51        1.35                 1.21                 1.16                 0.98                 0.93

Easter Island    2.37        1.44                 1.91                 1.06                 1.62                 0.90

Ecuador           2.50        1.42                 1.99                 1.20                 1.62                 0.97

Egypt                2.83        1.74                 2.13                 1.37                 1.69                 1.10

El Salvador       2.35        1.38                 1.88                 1.16                 1.52                 0.94

Equatorial

  Guinea            3.95        3.33                 3.60                 2.96                 3.38                 2.74

Eritrea              3.26        2.23                 2.45                 1.73                 1.94                 1.41

Estonia             2.35        2.23                 1.93                 1.91                 1.77                 1.72

Ethiopia            3.26        2.08                 2.45                 1.59                 1.94                 1.32

Faeroe Islands 1.76        1.25                 1.41                 0.94                 1.14                 0.74

Falkland

  Islands            3.62        3.11                 2.71                 2.49                 2.17                 2.02

Fiji Islands        3.66        1.91                 3.66                 1.48                 3.66                 1.32

Finland             1.98        1.28                 1.58                 0.97                 1.29                 0.77

France              1.78        1.13                 1.45                 0.86                 1.20                 0.70

French Antilles

  (including Martinique,

  St. Barthelemy, and

  St. Martin)       1.65        1.20                 1.32                 0.90                 1.07                 0.72

French Guiana 2.72        1.32                 2.04                 1.00                 1.63                 0.80

French

  Polynesia       4.06        1.59                 3.05                 1.22                 2.43                 1.07

Gabon              2.71        1.57                 2.04                 1.28                 1.62                 1.03

Gambia            2.83        1.46                 2.13                 1.15                 1.69                 0.93

Georgia            2.35        2.22                 1.93                 1.90                 1.77                 1.70

Germany          1.85        1.14                 1.48                 0.91                 1.20                 0.72

Ghana              2.81        1.78                 2.29                 1.44                 1.81                 1.16

Gibraltar           2.27        1.33                 1.70                 1.01                 1.35                 0.80

Greece             2.27        1.58                 1.70                 1.15                 1.35                 0.94

Greenland        2.33        1.46                 1.74                 1.10                 1.38                 0.89

Grenada (including

  Carriacou)      1.65        1.26                 1.32                 1.03                 1.07                 0.84

Guadeloupe      1.65        1.20                 1.32                 0.90                 1.07                 0.72

Guantanamo

  Bay                 1.56        1.56                 1.56                 1.56                 1.56                 1.56

Guatemala       2.35        1.35                 1.88                 1.14                 1.52                 0.90

Guinea              2.83        2.31                 2.13                 1.72                 1.69                 1.40

Guinea Bissau 4.16        3.60                 3.81                 3.22                 3.59                 2.99

Guyana             3.13        1.67                 2.34                 1.26                 1.87                 1.01

Haiti                  1.65        1.33                 1.32                 1.12                 1.07                 0.89

Honduras         2.55        1.48                 1.92                 1.21                 1.52                 0.95

Hong Kong       3.79        1.42                 2.84                 1.08                 2.27                 0.85

Hungary            2.33        1.35                 1.74                 1.07                 1.38                 0.86

Iceland              2.33        1.31                 1.74                 0.99                 1.38                 0.79

India                  4.07        2.04                                                                 2.92                 1.65

Indonesia          4.14        1.62                 3.12                 1.31                 2.49                 1.12

Iran                   3.62        1.80                 2.71                 1.41                 2.17                 1.15

Iraq                   3.62        2.09                 2.71                 1.79                 2.17                 1.63

Ireland              1.70        1.22                 1.37                 0.93                 1.16                 0.80

Israel                3.12        1.52                 2.58                 1.08                 2.17                 0.90

Italy                   1.96        1.31                 1.46                 1.00                 1.21                 0.83

Ivory Coast       2.83        2.14                 2.13                 1.77                 1.69                 1.45

Jamaica           1.54        1.31                 1.32                 1.12                 1.07                 0.89

Japan               3.19        1.30                 2.66                 1.04                 2.26                 0.85

Jordan              3.62        1.49                 2.71                 1.19                 2.17                 0.94

Kazakhstan      2.35        2.22                 1.93                 1.90                 1.77                 1.70

Kenya               2.83        1.69                 2.26                 1.34                 1.79                 1.08

Kiribati              4.14        2.35                 3.12                 2.05                 2.49                 1.81

Korea, Democratic

 People’s

  Republic of     5.39        4.20                 4.76                 4.14                 4.47                 3.84

Korea,

  Republic of     3.85        1.44                 2.93                 1.09                 2.49                 0.93

Kuwait              3.34        1.44                 2.50                 1.12                 2.00                 0.90

Kyrgyzstan       2.35        2.22                 1.93                 1.90                 1.77                 1.70

Laos                 6.60        3.64                 5.10                 3.24                 4.74                 2.99

Latvia                2.35        2.23                 1.93                 1.91                 1.77                 1.72

Lebanon           3.38        2.41                 2.91                 2.08                 2.60                 1.87

Lesotho            2.71        1.56                 2.04                 1.16                 1.62                 0.97

Liberia              2.71        1.40                 2.04                 1.04                 1.62                 0.84

Libya                 2.71        1.66                 2.04                 1.24                 1.62                 1.03

Liechtenstein    2.02        1.22                 1.52                 0.91                 1.21                 0.72

Lithuania           2.35        2.11                 1.93                 1.80                 1.77                 1.63

Luxembourg     2.18        1.21                 1.62                 0.91                 1.35                 0.77

Macao              4.35        1.71                 3.27                 1.50                 2.61                 1.20

Macedonia        2.33        1.57                 1.74                 1.19                 1.38                 0.94

Madagascar     4.16        3.73                 3.81                 3.35                 3.59                 3.11

Malawi              2.83        1.46                 2.13                 1.09                 1.69                 0.88

Malaysia           4.14        1.55                 3.12                 1.17                 2.49                 0.93

Maldives           4.71        2.91                 3.77                 2.18                 3.05                 1.74

Mali                   2.87        2.47                 2.40                 2.05                 2.09                 1.84

Malta                 2.33        1.70                 1.74                 1.29                 1.38                 1.05

Marshall

  Islands            4.14        1.62                 3.12                 1.22                 2.49                 1.02

Mauritania         3.64        2.50                 3.44                 2.08                 3.12                 1.66

Mauritius           3.62        2.82                 2.71                 2.26                 2.17                 1.84

Mayotte Island  3.65        2.93                 3.34                 2.61                 3.01                 2.40

Mexico                 (see below)                        (see below)                             (see below)

Micronesia        4.14        1.65                 3.12                 1.26                 2.49                 1.03

Moldova            2.35        2.22                 1.93                 1.90                 1.77                 1.70

Monaco            1.78        1.13                 1.45                 0.86                 1.20                 0.70

Mongolia           5.28        3.59                 4.71                 3.18                 4.35                 2.91

Montserrat        1.65        1.26                 1.32                 0.94                 1.07                 0.80

Morocco           2.71        1.75                 2.04                 1.40                 1.62                 1.17

Mozambique    3.62        2.82                 3.02                 2.51                 2.71                 1.98

Myanmar          7.06        3.76                 6.49                 3.34                 6.14                 3.08

Namibia            2.21        1.51                 1.80                 1.25                 1.43                 1.01

Nauru               4.02        2.45                 3.33                 2.26                 2.92                 1.98

Nepal                4.66        2.14                                                                 3.07                 1.40

Netherlands      1.77        1.10                 1.41                 0.84                 1.20                 0.68

Netherlands

  Antilles            1.65        1.25                 1.32                 0.93                 1.07                 0.76

Nevis                1.65        1.23                 1.32                 0.93                 1.07                 0.78

New Caledonia 4.14        1.55                 3.12                 1.17                 2.49                 0.98

New Zealand    4.06        1.59                 3.05                 1.22                 2.43                 0.95

Nicaragua         2.57        1.46                 1.93                 1.17                 1.53                 0.93

Niger                 2.83        2.31                 2.13                 1.72                 1.69                 1.40

Nigeria              2.41        1.43                 1.81                 1.25                 1.44                 1.01

Niue Island       5.18        3.64                 4.62                 3.24                 4.27                 3.00

Norfolk Island   5.28        3.70                 4.71                 3.30                 4.35                 3.05

Norway             1.76        1.14                 1.41                 0.86                 1.14                 0.68

Oman               3.62        1.50                 2.71                 1.15                 2.17                 0.99

Pakistan           4.66        2.58                                                                 3.07                 1.84

Palau                3.62        2.61                 3.33                 2.19                 3.02                 1.97

Panama           2.33        1.38                 1.86                 1.09                 1.51                 0.89

Papua

  New Guinea   4.06        1.59                 3.05                 1.22                 2.43                 0.95

Paraguay          2.72        1.66                 2.04                 1.31                 1.63                 1.05

Peru                 2.50        1.49                 1.99                 1.23                 1.62                 0.98

Philippines        3.40        1.75                 2.87                 1.42                 2.40                 1.07

Pitcairn Island  4.06        1.59                 3.05                 1.22                 2.43                 0.95

Poland              2.33        1.35                 1.67                 0.98                 1.51                 0.87

Portugal (including

  Azores and

  Madeira

  Islands)          2.02        1.51                 1.52                 1.14                 1.21                 0.90

Qatar                3.62        1.46                 2.71                 1.11                 2.17                 0.92

Reunion Island 3.26        2.58                 2.45                 2.07                 1.94                 1.68

Romania          2.80        1.66                 2.09                 1.36                 1.67                 1.12

Russia              2.35        2.22                 1.93                 1.90                 1.77                 1.70

Rwanda            3.62        2.82                 2.71                 2.26                 2.17                 1.84

San Marino       1.96        1.31                 1.46                 1.00                 1.21                 0.83

Sao Tome        3.95        3.49                 3.60                 3.11                 3.38                 2.87

Saudi Arabia     3.34        1.47                 2.50                 1.08                 2.00                 0.91

Senegal            2.83        2.11                 2.13                 1.73                 1.69                 1.42

Seychelles       5.13        2.91                 3.84                 2.33                 3.07                 1.89

Sierra Leone    3.26        2.32                 2.65                 1.81                 2.10                 1.42

Singapore         3.47        1.42                 2.78                 1.08                 2.26                 0.85

Slovakia            2.33        1.45                 1.67                 1.04                 1.51                 0.94

Slovenia           2.33        1.47                 1.74                 1.11                 1.38                 0.88

Solomon

  Islands            4.18        2.61                 4.07                 2.22                 3.76                 2.08

Somalia            5.14        3.43                 4.58                 3.06                 4.26                 2.84

South Africa     2.21        1.44                 1.77                 1.15                 1.41                 0.94

Spain (including

  Balearic Islands

  Canary Islands,

  Ceuta,

  and Melilla)     2.02        1.45                 1.52                 1.19                 1.21                 0.93

Sri Lanka          4.66        2.17                                                                 3.07                 1.56

St. Helena        3.62        2.82                 2.71                 2.26                 2.17                 1.84

St. Kitts            1.65        1.23                 1.32                 0.93                 1.07                 0.78

St. Lucia           1.65        1.23                 1.32                 0.93                 1.07                 0.78

St. Pierre/

  Miquelon         1.54        1.10                 1.14                 0.84                 0.92                 0.67

St. Vincent/

  Grenadines    1.65        1.27                 1.32                 1.03                 1.07                 0.82

Sudan               4.90        3.27                 4.38                 2.93                 4.07                 2.72

Suriname         3.13        2.12                 2.34                 1.63                 1.87                 1.30

Swaziland        2.71        1.48                 2.04                 1.09                 1.62                 0.88

Sweden            1.73        1.10                 1.38                 0.82                 1.12                 0.66

Switzerland      2.02        1.22                 1.52                 0.91                 1.21                 0.72

Syria                 3.08        2.72                 2.64                 2.41                 2.37                 2.17

Taiwan             3.71        1.51                 2.97                 1.14                 2.48                 0.93

Tajikistan          2.35        2.22                 1.93                 1.90                 1.77                 1.70

Tanzania          2.71        1.72                 2.16                 1.29                 1.71                 1.06

Thailand           4.14        1.55                 3.12                 1.17                 2.49                 0.93

Togo                 2.83        1.63                 2.13                 1.33                 1.69                 1.08

Tonga               4.14        2.21                 3.12                 1.81                 2.49                 1.59

Trinidad/

  Tobago           1.65        1.46                 1.32                 1.19                 1.07                 0.93

Tunisia             2.83        1.56                 2.13                 1.16                 1.69                 0.94

Turkey              2.33        1.68                 1.74                 1.23                 1.38                 1.04

Turkmenistan   2.35        2.22                 1.93                 1.90                 1.77                 1.70

Turks and Caicos

  Islands            1.54        1.20                 1.32                 0.90                 1.07                 0.78

Tuvalu              5.28        3.76                 4.71                 3.34                 4.35                 3.05

Uganda             2.71        1.57                 2.20                 1.16                 1.74                 0.97

Ukraine             2.35        2.22                 1.93                 1.90                 1.77                 1.70

United Arab

  Emirates        3.34        1.21                 2.50                 0.98                 2.00                 0.82

United

  Kingdom         1.50        1.01                 1.20                 0.77                 1.02                 0.65

Uruguay            2.64        1.59                 1.96                 1.21                 1.63                 1.01

Uzbekistan       2.35        2.22                 1.93                 1.90                 1.77                 1.70

Vanuatu            5.18        3.64                 4.62                 3.24                 4.27                 3.00

Vatican City      1.96        1.31                 1.46                 1.00                 1.21                 0.83

Venezuela        2.08        1.13                 1.66                 0.86                 1.34                 0.69

Vietnam            3.04        2.28                 2.83                 2.07                 2.62                 1.86

Wallis

  and Futuna     4.74        3.14                 4.18                 2.74                 3.82                 2.50

Western

  Sahara           2.02        1.45                 1.52                 1.19                 1.21                 0.93

Western

  Samoa           4.14        2.20                 3.12                 1.95                 2.49                 1.73

Yemen,

  Republic of     3.62        1.50                 2.71                 1.13                 2.17                 0.90

Yugoslavia        2.33        1.46                 1.74                 1.10                 1.38                 0.87

Zaire                 2.83        1.46                 2.13                 1.27                 1.69                 1.03

Zambia             2.71        1.53                 2.04                 1.14                 1.62                 0.92

Zimbabwe        2.71        1.44                 2.04                 1.06                 1.62                 0.90

 

Canada

 

           Day                                       Evening                              Night & Weekend 

Mileage Band 1st Min.   Add'l Min.          1st Min.            Add'l Min.         1st Min.            Add'l Min.

 

          1    ‑         18        $0.2832           $0.2832           $0.2308           $0.2413           $0.2098           $0.2098

        81    ‑        140         0.4091             0.4091             0.2727             0.2727             0.2203             0.2203

      141    ‑        220         0.4301             0.4301             0.2937             0.2937             0.2308             0.2308

      221    ‑        345         0.4930             0.4930             0.3357             0.3357             0.2623             0.2623

      346    ‑        630         0.5665             0.5665             0.3776             0.3776             0.2937             0.2937

      631    ‑       1200        0.6504             0.6504             0.4196             0.4196             0.3252             0.3252

    1201    ‑       1610        0.6923             0.6923             0.4511             0.4406             0.3462             0.3462

    1611    ‑       4000        0.7343             0.7238             0.4721             0.4616             0.3672             0.3672

    4000    +           0.7343 0.7238             0.4721             0.4616             0.3672             0.3672

 

Mexico

 

U.S. Portion

 

           Day                                       Evening                

Mileage Band 1st Min.   Add'l Min.          1st Min.            Add'l Min.

 

          0    ‑         10        $0.14               $0.14               $0.09               $0.09

        11    ‑         22          0.16                 0.16                 0.12                 0.12

        23    ‑         55          0.21                 0.21                 0.15                 0.15

        56    ‑        124         0.26                 0.26                 0.18                 0.18

      125    ‑        292         0.31                 0.31                 0.23                 0.23

      293    ‑        430         0.36                 0.36                 0.26                 0.26

      431    ‑        925         0.39                 0.39                 0.27                 0.27

      926    ‑       3000        0.42                 0.42                 0.30                 0.30

 

Mexico Portion

 

           Day                                       Evening                

Mexico Rate Step         1st Min.          Add'l Min.            1st Min.          Add'l Min.

 

1               $0.17     $0.17               $0.10               $0.10

2                0.22        0.22                 0.15                 0.15

3                0.40        0.40                 0.26                 0.26

4                0.47        0.47                 0.31                 0.31

5                0.67        0.67                 0.44                 0.44

6                0.87        0.87                 0.58                 0.58

7                1.16        1.16                 0.79                 0.79

8                1.24        1.24                 0.84                 0.84

 

Atlantic, Indian, and Pacific Ocean Inmarsat Locations

 

Type of Service/Calls Terminating to:                                        1st Min           Add'l Min

 

Standard A/Atlantic, Indian, and Pacific Ocean                         $8.250             $8.250

Standard B/Atlantic and Pacific Ocean                                       4.250               4.250

Standard B/Indian Ocean                                                            3.750               3.750

Standard M/Atlantic and Pacific Ocean                                      4.250               4.250

Standard M/Indian Ocean                                                            3.750               3.750

Aeronautical                                                                                 7.895               7.895

Mini-M/Atlantic and Pacific Ocean                                               4.250               4.250

Mini-M/Indian Ocean   3.750   3.750

 

3. Surcharges:  The following undiscountable per-call surcharges apply:

 

   Surcharge/Call Type                                                                                   

Domestic   International

Operator Station:                                                    $2.10               $4.00

Domestic Origination and Termination

To/From Canada:                                                      N/A                  2.25

 

Person to Person:                                                     3.90                 7.00

 

Domestic Origination and Termination

To/From Canada:                                                      N/A                  3.90

 

Operator Dialed:                                                       1.15                 2.15

 

4. Local Network Connection Credits:  For domestic Long Distance Operator Assistance calls terminating via Local Network Connection, a $0.01 per minute credit applies.  For domestic Long Distance Operator Assistance calls originating via Local Network Connection, a $0.045 per minute credit applies.

 

J.         Business Connection Service International Pricing Schedule

 

The rates set forth in this Business Connection Service - International Pricing Schedule apply to switched terminations only (dedicated terminations not available to International locations). For calls terminating to landlines (“Fixed Terminations”), Customer will pay the per-minute rate based on the country where the U.S. originating call terminates, as set forth in the chart below.  For calls terminating via Commercial Mobile Radio Service (“Mobile Terminations”), Customer will pay, in addition to the charges for International Fixed Terminations, the per- minute surcharge for Mobile Terminations that are set forth in the chart below

 

COUNTRY WHERE U.S. ORIGINATING CALL TERMINATES

 

 

Rate per minute

for Fixed Termination

Per Minute Mobile Termination Surcharge  (applies in addition to fixed termination charge)

 

Country where U.S. Originating call Terminates

 

 

Rate per minute

for Fixed Terminations

Per Minute mobile termination Surcharge  (applies in addition to fixed termination charge)

AFGHANISTAN

$1.6900

 

 

KUWAIT

$0.7200

 

ALBANIA

$0.6800

 

 

KYRGYZSTAN

$0.8500

 

ALGERIA

$0.5200

 

 

LAOS

$1.4300

 

AMERICAN SAMOA

$0.3900

 

 

LATVIA

$0.5300

$0.0724

ANDORRA

$0.2400

 

 

LEBANON

$0.6600

$0.0800

ANGOLA

$0.8100

 

 

LESOTHO

$0.6400

 

ANGUILLA

$0.4500

 

 

LIBERIA

$0.4800

 

ANTARCTICA (CASEY BASE)

$1.7800

 

 

LIBYA

$0.7300

 

ANTARCTICA (DAVIS BASE)

$1.7800

 

 

LIECHTENSTEIN

$0.1900

 

ANTARCTICA (MACQUARIE BASE)

$1.7800

 

 

LITHUANIA

$0.6900

 

ANTARCTICA (MAWSON BASE)

$1.7800

 

 

LUXEMBOURG

$0.1600

$0.1728

ANTARCTICA (SCOTT BASE)

$0.3700

 

 

MACAU

$0.5900

 

ANTIGUA

$0.3700

 

 

MACEDONIA

$0.4500

 

ARGENTINA

$0.4000

 

 

MADAGASCAR

$1.9400

 

ARMENIA

$0.6600

 

 

MALAWI

$0.5100

 

ARUBA

$0.3500

 

 

MALAYSIA

$0.3400

$0.1664

ASCENSION ISLAND

$1.1500

 

 

MALDIVES

$0.9700

 

AUSTRALIA

$0.1600

$0.1358

 

MALI REPUBLIC

$0.8100

 

AUSTRIA

$0.1500

$0.1714

 

MALTA

$0.5500

 

AZERBAIJAN

$0.8300

 

 

MARSHALL ISLANDS

$0.5700

 

BAHAMAS

$0.2100

 

 

MAURITANIA

$0.7600

 

BAHRAIN

$0.5600

 

 

MAURITIUS

$0.8900

 

BANGLADESH

$0.8900

 

 

MAYOTTE ISLAND

$1.2900

 

BARBADOS

$0.4200

 

 

MICRONESIA

$0.5900

 

BELARUS

$0.4800

 

 

MEXICO

$0.1900

 

BELGIUM

$0.1600

$0.1708

 

MOLDOVA

$0.7700

 

BELIZE

$0.5400

 

 

MONACO

$0.1600

$0.1585

BENIN

$0.5100

 

 

MONGOLIA

$1.2700

 

BERMUDA

$0.3000

 

 

MONTSERRAT

$0.5000

 

BHUTAN

$1.2300

 

 

MOROCCO

$0.6100

$0.0600

BOLIVIA

$0.4700

 

 

MOZAMBIQUE

$0.9400

 

BOSNIA & HERZEGOVINA

$0.5600

 

 

MYANMAR (BURMA)

$1.8800

 

BOTSWANA

$0.4700

 

 

NAMIBIA

$0.5500

 

BRAZIL

$0.3500

$0.0937

 

NAURU

$0.8700

 

BRITISH VIRGIN ISLAND

$0.3500

 

 

NEPAL

$0.7800

 

BRUNEI

$0.6500

 

 

NETHERLANDS

$0.1500

$0.2023

BULGARIA

$0.3700

 

 

NETHERLANDS ANTILLES

$0.3500

$0.1355

BURKINA FASO

$0.6700

 

 

NEVIS

$0.3800

 

BURUNDI

$1.4200

 

 

NEW CALEDONIA

$0.8400

 

CAMBODIA

$1.3800

$0.1250

 

NEW ZEALAND

$0.3700

$0.1603

CAMEROON

$0.6900

 

 

NICARAGUA

$0.4300

 

CANADA

$0.1000

 

 

NIGER

$0.7100

 

CAPE VERDE ISLANDS

$0.6200

 

 

NIGERIA

$0.6600

 

CAYMAN ISLANDS

$0.3100

 

 

NIUE ISLAND

$1.5900

 

CENTRAL AFRICAN REPUBLIC

$1.1300

 

 

NORFOLK ISLAND

$1.7800

 

CHAD

$1.8500

 

 

NORWAY

$0.1500

$0.1269

CHILE

$0.3100

$0.1564

 

OMAN

$0.7100

$0.1392

CHINA

$0.4500

 

 

PAKISTAN

$0.7700

 

CHRISTMAS ISLAND

$0.1600

 

 

PALAU

$0.8500

 

COCOS ISLAND

$0.1600

 

 

PANAMA

$0.4300

$0.3214

COLOMBIA

$0.4100

$0.0500

 

PAPUA NEW GUINEA

$0.5600

 

COMOROS

$1.2900

 

 

PARAGUAY

$0.4700

$0.0647

CONGO

$0.6800

 

 

PERU

$0.4700

$0.1825

COOK ISLANDS

$1.2400

 

 

PHILIPPINES

$0.3400

$0.0336

COSTA RICA

$0.3600

 

 

POLAND

$0.3200

$0.1809

CROATIA, REPUBLIC OF

$0.4200

$0.0820

 

PORTUGAL

$0.1600

$0.1844

CUBA

$0.9300

 

 

QATAR

$0.7200

$0.0954

CYPRUS

$0.4500

$0.1203

 

REUNION ISLAND

$0.7700

 

CZECH REPUBLIC

$0.4400

$0.1211

 

ROMANIA

$0.4900

 

DENMARK

$0.1500

$0.1493

 

RUSSIA

$0.3200

 

DIEGO GARCIA

$1.8100

 

 

RWANDA

$0.8900

 

DJIBOUTI

$0.7300

 

 

SAN MARINO

$0.2700

 

DOMINICA

$0.4700

 

 

SAO TOME

$1.1300

 

DOMINICAN REPUBLIC

$0.2800

 

 

SAUDI ARABIA

$0.7700

 

EASTER ISLAND

$0.3100

 

 

SENEGAL REPUBLIC

$0.9200

 

ECUADOR

$0.4700

 

 

SEYCHELLES

$1.0500

 

EGYPT

$0.6200

$0.0370

 

SIERRA LEONE

$0.7100

 

EL SALVADOR

$0.4300

 

 

SINGAPORE

$0.2600

 

EQUATORIAL GUINEA

$1.5400

 

 

SLOVAKIA

$0.4400

$0.0818

ERITREA

$0.9500

 

 

SLOVENIA, REPUBLIC OF

$0.4400

$0.0883

ESTONIA

$0.5300

$0.1360

 

SOLOMON ISLANDS

$0.8800

 

ETHIOPIA

$0.9200

 

 

SOMALIA

$1.3200

 

FAEROE ISLANDS

$0.3600

 

 

SOUTH AFRICA

$0.3800

$0.1392

FALKLAND ISLANDS

$0.9100

 

 

SPAIN

$0.1500

$0.1717

FIJI ISLANDS

$0.7300

 

 

SRI LANKA

$0.7400

 

FINLAND

$0.1500

$0.1674

 

ST HELENA

$0.8600

 

FRANCE

$0.1500

$0.2142

 

ST KITTS

$0.3800

 

FRENCH ANTILLES

$0.3800

 

 

ST LUCIA

$0.3900

 

FRENCH GUIANA

$0.5100

 

 

ST PIERRE/MIQUELON

$0.3600

 

FRENCH POLYNESIA

$0.9900

 

 

ST VINCINT & GRENADINES

$0.4400

 

GABON

$0.6200

 

 

SUDAN

$0.9500

 

GAMBIA

$0.5100

 

 

SURINAME

$0.9100

 

GEORGIA

$0.7400

 

 

SWAZILAND

$0.5800

 

GERMANY

$0.1400

$0.1387

 

SWEDEN

$0.1500

$0.1832

GHANA

$0.4900

 

 

SWITZERLAND

$0.1500

$0.1966

GIBRALTAR

$0.5900

 

 

SYRIA

$0.7700

 

GREECE

$0.2100

$0.1122

 

TAIWAN

$0.2500

$0.0770

GREENLAND

$0.3900

 

 

TAJIKISTAN

$0.3600

 

GRENADA

$0.4900

 

 

TANZANIA

$0.6100

 

GUADELOUPE

$0.4000

 

 

THAILAND

$0.3700

 

GUANTANAMO BAY

$0.9300

 

 

TOGO

$0.7600

 

GUATEMALA

$0.4100

 

 

TONGA ISLANDS

$0.7700

 

GUINEA

$0.6300

 

 

TRINIDAD/TOBAGO

$0.4900

 

GUINEA BISSAU

$0.9300

 

 

TUNISIA

$0.4500

 

GUYANA

$0.7800

 

 

TURKEY

$0.4000

 

HAITI

$0.6000

$0.1476

 

TURKMENISTAN

$0.8200

 

HONDURAS

$0.5000

 

 

TURKS & CAICOS ISLANDS

$0.4100

 

HONG KONG

$0.2000

 

 

TUVALU

$1.3700

 

HUNGARY

$0.3400

$0.1034

 

UGANDA

$0.5800

 

ICELAND

$0.3900

$0.1700

 

UKRAINE

$0.4800

 

INDIA

$0.5800

 

 

UNITED ARAB EMIRATES

$0.4800

 

INDONESIA

$0.4300

$0.0742

 

UNITED KINGDOM

$0.0700

$0.2036

IRAN

$0.8300

 

 

URUGUAY

$0.4700

$0.3292

IRAQ

$1.0600

 

 

UZBEKISTAN

$0.4200

 

IRELAND

$0.1500

$0.1951

 

VANUATU

$2.2500

 

ISRAEL

$0.2500

$0.0664

 

VATICAN CITY

$0.1500

 

ITALY

$0.1500

$0.1514

 

VENEZUELA

$0.3500

$0.1441

IVORY COAST

$0.8700

 

 

VIETNAM

$0.8400

$0.0209

JAMAICA

$0.5500

 

 

WALLIS & FUTUNA

$1.3800

 

JAPAN

$0.1600

$0.1504

 

WESTERN SAMOA

$0.6800

 

JORDAN

$0.7000

$0.0164

 

YEMEN

$0.7000

 

KAZAKHSTAN

$0.3200

 

 

YUGOSLAVIA

$0.5500

 

KENYA

$0.6100

 

 

ZAIRE

$0.5700

 

KIRIBATI

$0.9200

 

 

ZAMBIA

$0.6100

 

KOREA, NORTH (DEMOCRATIC)

$1.9300

 

 

ZIMBABWE

$0.5100

 

KOREA, SOUTH (REPUBLIC OF)

$0.2100

$0.0501

 

 

 

 

 

 

K.         Business Connection Directory Listing Charges

 

Customer will be billed Directory Listing charges both on a one-time installation charge basis as well as a monthly recurring charge basis as set forth below for each listing and/or number:

 

City Market

Additional Listing Install Charge

Additional Listing Monthly Recurring Charge

Alternate Call Listing Monthly Recurring Charge

Non-Listed Number Install Charge

Non-Listed Number Monthly Recurring Charge

Non-Publish Number Install Charge

Non-Published Number Monthly Recurring Charge

Albuquerque

$19.50

$2.50

N/A

$19.50

$1.50

$19.50

$3.00

Atlanta

$8.40

$1.20

$1.20

$8.40

$1.75

$8.40

$1.75

Austin

$0.00

$1.45

$1.50

$0.00

$0.90

$0.00

$1.10

Baltimore

$6.00

$1.10

$1.10

$6.00

$1.10

$6.00

$1.45

Birmingham

$19.00

$1.55

$1.55

$19.00

$2.00

$19.00

$3.00

Boca Raton

$19.00

$1.20

$1.20

$19.00

$0.80

$19.00

$1.75

Boston (Suburban)

$0.00

$1.73

N/A

$0.00

$1.13

$0.00

$1.90

Boston (Urban)

$0.00

$1.73

N/A

$0.00

$1.13

$0.00

$1.90

Buffalo

$35.90

$1.85

$1.85

$35.90

$1.90

$35.90

$1.90

California– GTE

$30.00

$1.75

$1.75

$30.00

$1.00

$30.00

$1.50

California– PACBELL

$7.00

$1.75

$1.75

$0.00

$0.30

$0.00

$0.30

Charlotte

$19.00

$1.15

$1.15

$19.00

$0.75

$19.00

$1.70

Chicago

$0.00

$4.00

$1.70

$0.00

$0.76

$0.00

$1.35

Cincinnati

$12.37

$3.00

$1.47

$12.37

$1.96

$12.37

$1.96

Cleveland/Toledo

$17.90

$3.90

$3.90

$17.90

$1.10

$17.90

$1.10

Dallas

$0.00

$1.45

$1.50

$0.00

$0.90

$0.00

$1.10

Denver

$12.00

$1.90

$2.60

$18.00

$1.80

$18.00

$2.25

Detroit

$8.50

$3.00

$0.00

$2.00

$1.00

$2.00

$1.50

Grand Rapids

$8.50

$3.00

$0.00

$2.00

$1.00

$2.00

$1.50

Hartford

N/A

$1.65

$1.65

N/A

$2.00

N/A

$3.35

Houston

$0.00

$1.45

$1.50

$0.00

$0.90

$0.00

$1.10

Indianapolis

$5.00

$4.00

$3.00

$0.00

$1.50

$0.00

$2.85

Jackson, MS

n/a

$1.55

$0.00

N/A

$0.00

n/a

$0.00

Jacksonville

$19.00

$1.20

$1.20

$19.00

$0.80

$19.00

$1.75

Kansas City, KS

$2.45

$2.20

$2.45

N/A

N/A

$2.45

$2.45

Kansas City, MO

$9.50

$2.45

$2.45

$6.00

$1.20

$6.00

$1.60

Knoxville

$24.00

$1.80

$1.80

$24.00

$1.30

$24.00

$2.50

Lansing/Traverse City

$8.50

$3.00

$0.00

$2.00

$1.00

$2.00

$1.50

Little Rock

$14.00

$2.30

$2.30

$0.00

$0.00

$0.00

$1.60

Memphis

$24.00

$1.80

$1.80

$24.00

$1.30

$24.00

$2.50

Miami

$19.00

$1.20

$1.20

$19.00

$0.80

$19.00

$1.75

Milwaukee

$17.00

$3.00

$3.00

$17.00

$1.50

$17.00

$2.75

Minneapolis

$10.00

$6.00

$1.50

$18.00

$1.15

$18.00

$2.45

Nashville

 

$24.00

$1.62

$0.00

$24.00

$1.95

$24.00

$3.75

New Hampshire

$12.00

$1.48

$0.00

$12.00

$1.48

$14.00

$2.97

New Orleans

$24.00

$1.62

$1.15

$24.00

$1.95

$24.00

$3.75

New York City

$35.90

$1.85

$1.85

$35.90

$1.90

$35.90

$1.90

Newark

$10.00

$1.04

$1.04

$10.00

$1.40

$10.00

$1.40

Oklahoma City/Tulsa

$18.00

$10.00

$1.75

$7.25

$1.40

$7.25

$7.25

Orlando– BellSouth

$19.00

$1.20

$1.20

$19.00

$0.80

$19.00

$1.75

Orlando– Sprint

$6.00

$1.25

$1.25

$6.00

$1.00

$6.00

$2.35

Philadelphia/Pittsburgh

$15.00

$2.05

N/A

$15.00

$1.25

$15.00

$1.75

Phoenix/Tucson

$22.00

$2.50

$2.50

$22.00

$1.45

$22.00

$1.80

Portland, ME

$21.00

$2.55

$2.55

$21.00

$1.45

$21.00

$2.90

Portland, OR– GTE

$10.00

$1.50

n/a

$5.00

$1.25

$5.00

$1.25

Portland, OR– North/USW

$6.50

$1.00

$1.00

$6.50

$0.50

$6.50

$0.75

Portland, OR– USW

$10.00

$1.85

N/A

$5.00

$0.50

$5.00

$0.75

Providence

$12.32

$2.91

$2.91

$12.32

$1.84

$12.32

$2.91

Raleigh

$19.00

$1.15

$1.15

$19.00

$0.75

$19.00

$1.70

Reno

$0.00

$1.10

$1.10

$0.00

$0.95

$0.00

$0.95

Rochester

$17.83

$1.12

$1.12

$17.83

$1.14

$17.83

$1.14

Salt Lake City

$10.00

$2.10

$0.00

$18.00

$0.97

$18.00

$1.95

San Antonio/Fort Worth

$0.00

$1.45

$1.50

$0.00

$0.90

$0.00

$1.10

Seattle– GTE

$6.50

$2.21

$2.21

$6.50

$2.21

$6.50

$2.21

Seattle– U.S. West

$6.50

$1.00

$1.00

$6.50

$0.50

$6.50

$0.75

Shreveport

$24.00

$2.30

$2.30

$24.00

$0.00

$24.00

$1.60

Springfield, MA

N/A

$1.73

N/A

N/A

$1.13

N/A

$1.90

Springfield, MO

$9.50

$2.45

$2.45

$6.00

$1.20

$6.00

$1.60

St. Louis

$9.50

$2.45

$2.45

$6.00

$1.20

$6.00

$1.60

Stamford

N/A

$1.65

$1.65

N/A

$2.00

N/A

$3.35

Tampa

$14.00

$2.00

$2.00

$14.00

$2.00

$14.00

$2.00

Virginia (Northern)

$0.00

$1.42

$1.42

$0.00

$1.06

$0.00

$1.71

Washington, DC

$0.00

$1.50

$1.50

$21.60

$0.43

$21.06

$0.81

 

L.         Customer Support Services charges apply.

 

V.   TERMS AND CONDITIONS

 

A.         SERVICE AVAILABILITY/DISCLAIMER

 

1. Service Availability. Customer’s eligibility for Business Connection Service is contingent upon receiving satisfactory results of an application analysis conducted by the Company.  In addition, to receive Business Connection Service, Customer’s Local Area Network (“LAN”) environment must be 10 to 100 MB switched Ethernet; Customer’s LAN and/or Wide Area Network (“WAN”) must have adequate bandwidth, including ports and access circuits, to support the minimum amount of concurrent voice and data traffic ordered by Customer; measurements of Customer’s WAN must indicate that the latency between calling sites does not exceed the maximum Company requirements; and Customer’s voice traffic must be given priority over Customer’s data traffic. If Customer uses a firewall, the firewall must support Session Initiation Protocol (“SIP”) or public addresses that can be allowed through Customer’s firewall via pinholes to the Service. The Service requires SIP Signaling at Port 5060 and Real Time Transport Protocol (“RTP”) Traffic Port ranges greater than 1023 in order to traverse Customer’s firewall. Any SIP Phone and/or gateway used by Customer must be compatible with the Service as determined by the Company. Business Connection Service is not available to Company Dedicated Internet Managed CPE Customers. The Service is not available at Customer sites using a PBX.  The Service is only available in certain geographic areas in the United States. All conditions associated with the applicable Transport Service(s), as defined below, must be satisfied.

 

2.         Disclaimer. The service relies on Customer’s DNS server and will not be available if Customer’s DNS server fails. Customer is responsible for maintaining the quality and condition of its LAN, and thus Company is not responsible for poor quality or outages of the Service that result from the quality or condition of Customer’s LAN.  The Company will install the Service from the point of the local exchange carrier’s smart-jack to Customer’s premises.  The Company reserves the right to reject any order for Services for any reason, including without limitation the inability or impracticality of providing such Service in a particular geographic area in which the Company does not have sufficient presence, capacity, corporate infrastructure or network technical infrastructure to effectively support the requested Service.

 

B.         SERVICE EQUIPMENT

 

1.         Provision Service Equipment.

 

2.         Maintenance of Service Equipment.

 

3.         Return of Service Equipment.

 

C.        CUSTOMER RESPONSIBILITIES

 

1. Customer-Obtained Facilities.  Except as otherwise expressly stated herein, Customer is responsible for obtaining, installing, and maintaining all equipment (including, but not limited to, SIP Phones and firewalls), software, wiring, power sources, telephone connections and/or communications services necessary for inter-connection with the Company’s network or otherwise for use in conjunction with the Service (“Facilities”).  Customer is responsible for ensuring that such Facilities are compatible with the Company’s requirements and that they continue to be compatible with subsequent revision levels of Company-provided equipment, software and services.  The Company is not responsible for the availability, capacity and/or condition of any Facilities not provided by the Company.  Customer is responsible for operation and configuration of its own computer(s) and LAN/WAN.

 

2, Security.  Customer shall, at its own expense, take all reasonable physical and information systems security measures necessary to protect all equipment, software, data and systems located on Customer’s premises or otherwise in Customer’s control and used in connection with the Service, whether owned by Customer, the Company, or the Company’s subcontractors.  Customer acknowledges and agrees that the Company is not liable, either in contract or in tort, for any loss resulting from any unauthorized access to or alteration of, theft, destruction, corruption, or use of, Facilities used in connection with the Service.

 

3. Service Provisioning and Testing. Customer will provide Company and/or its subcontractor(s) with such assistance and information as reasonably required to provide the Service. Customer agrees to provide the Company and its subcontractors and their respective employees and agents access to Customer's sites where any Service is provided (including access to associated equipment) as necessary for the Company and its subcontractors to provide the Service. Customer shall allow, authorize and cooperate with the Company and/or its subcontractor(s) to perform the following, whether or not on Customer’s premises: (i) a site survey and network analysis to determine whether Customer’s network and facilities will support the provision of the Service, (ii) pre-service testing on local service facilities, including, but not limited to, verification of features, functions, and services ordered by Customer, and (iii) any other testing involving the provision of the Service, including, but not limited to, post-installation testing.

 

D.        Content Disclaimer.  Customer understands that use of the Service may involve access to the Internet, including information and services provided thereon. the Company specifically denies any responsibility for the accuracy or quality of data, information, images, audio and video (collectively, “Content”) obtained on the Internet and/or through the Company network, Customer equipment, Service Equipment, or the Service.  Customer assumes total risk and responsibility for any and all access to the Internet or use, alteration or transport of any Content or information there from or otherwise obtained via, or provided by, the Company network, Customer equipment, Service Equipment, or the Service.

 

E.         Acceptable Use.  Use of the Company network, Service Equipment, or the Service must comply with the then-current version of the Company Acceptable Use Policy (“Policy”) of the countries from which Customer uses the Service (and in the event no Policy exists for a country, the U.S. Policy shall apply).  The applicable Policy shall be available at www.MCI.com/terms or other URL designated by the Company.  Customer is responsible to insure that each user of the Service adheres to the Policy.  The Company reserves the right to change the Policy from time to time, effective upon posting of the revised Policy at the URL or other notice to Customer.  The Company reserves the right to suspend or terminate the Service effective upon notice for a violation of the Policy.

 

F.         Domain Names and Internet Protocol Numbers.  Customer warrants that any domain name registered or administered on its behalf will not violate the trademark or other intellectual property rights of any third party and that Customer will comply with the rules and procedures of the applicable domain name registries, registrars, or other authorities.  Customer irrevocably waives any claims against the Company that may arise from the acts or omissions of domain name registries, registrars or other authorities.  Any Internet Protocol numbers (“IP Numbers”) assigned to Customer by the Company in connection with a Service shall be used only in connection with that Service.  In the event Customer discontinues use of a Service for any reason, or any related Company Agreement is terminated for any reason, Customer’s right to use the IP Numbers shall terminate and the IP Numbers shall immediately be returned to the Company.  The Company reserves the right to suspend the applicable Service upon written notice for any violation of this Section.

 

G.        Customer Data and Privacy.  Customer (a) acknowledges that the Company, its affiliates and agents will, by virtue of the provision of Services, come into possession of information and data regarding Customer, its employees and authorized users of Customer.  This information and data ("Customer Data") shall include, but not be limited to, data transmissions (including the originating and destination numbers and IP addresses, date, time and duration of voice or data transmissions, and other data necessary for the establishment, billing or maintenance of the transmission), data containing personal and/or private information of Customer, its employees or authorized users of the Services, and other data provided to or obtained by the Company, its affiliates and agents in connection with the provision of Services under this Agreement; (b) acknowledges and agrees that the Company and its affiliates and agents, may use, process and/or transfer Customer Data (including intra-group transfers and transfers to entities in countries that do not provide statutory protections for personal information): (i) in connection with provisioning of Services; (ii) to incorporate the Customer Data into databases controlled by the Company and its affiliates for the administration, provisioning, billing and reconciliation, verification of Customer identity and solvency, maintenance, support and product development, fraud detection and prevention, sales, revenue and customer analysis and reporting, and market and customer use analysis; and (ii) to communicate to Customer about products and services of the Company and its affiliates by voice, letter, fax, or E-mail.  Customer may withdraw consent for such communications (or any use, transfer or processing of Customer Data except for that required to provision, administer, bill or account for the Services) by sending written notice to the Company;  (c) warrants that it has obtained and will obtain all legally required consents and permissions from relevant parties (including subjects of Customer Data) for the use, processing and transfer of Customer Data as described in this Section.  

 

H.         Use of Facilities and Equipment.  Not withstanding anything herein to the contrary, the Company’s obligation is to furnish the Service consisting of facilities and equipment that are exclusively of the Company’s choosing.  The Company may substitute facilities or equipment used to furnish the Service, substitute comparable service, or discontinue the Service, at any time.

 

I.          PROVISION OF DSL LOCAL LOOP CONNECTIONS.  DSL local loop connections between Customer’s location and the Company will be arranged by the Company, and are provided through a local exchange carrier.  Customer authorizes the Company to act as its agent with respect to the ordering, installing, monitoring, testing, repairing, and performing all related activities regarding the local exchange carrier and the DSL local loop connection.  Customer further authorizes the Company and its suppliers, including the local exchange carrier, to access Customer’s premises at mutually convenient times in order to install, monitor, test, repair, or perform related activities regarding the DSL local loop connection and other Service components.  Customer agrees to pay for all charges of the Company and/or third-parties, including, but not limited to local service providers, associated with installing DSL access to Customer’s location, including, but not limited to inside wiring charges, line conditioning charges and construction charges.

 

J.         CONDITIONS OF PROVIDING EMERGENCY 911 SERVICE.  Customer is responsible for complying with all applicable emergency calling service laws. The ability to access an appropriate PSAP with the Service depends on the type, configuration and location of the phone used. Customer has the option of using three different “types” of phones (a) a SIP phone provisioned and used in a fixed, identified location (a “Fixed” SIP phone), (b) a SIP phone provisioned as “Mobile” – i.e., subject to being used in more than one location, and (c) a traditional non-SIP phone provisioned and used in a fixed, identified location. In all cases, the Service cannot support the delivery of the caller’s station level phone number and specific station location.  Furthermore, much like access to Emergency 911 Service via traditional PSTN local service, access to a PSAP will be unavailable if Customer’s access circuits or local gateway fails.  Customer will notify all end-users of the Service that 911 access to an appropriate PSAP is not available using a Mobile SIP phone and that 911 access to a PSAP is limited as described in this Section when using a Fixed SIP phone or a traditional, non-SIP phone.

 

Mobile SIP Phones.  Because the location of a Mobile SIP phone user cannot reliably be determined from its billing phone number[i] (which is how 911 calls ordinarily are routed to the appropriate local PSAP), 911 calls from a Mobile SIP phone cannot be routed to the appropriate PSAP.  As a result, when 911 is dialed on a Mobile SIP phone, the call will be blocked.

 

Fixed SIP Phones. When 911 is dialed on a Fixed SIP phone, the call will be routed to the appropriate PSAP based on the billing telephone number assigned to the Fixed SIP phone. If moved to a new fixed location, a Fixed SIP phone may need to be reconfigured in order for a 911 call to be routed to the appropriate PSAP.

 

Traditional Non-SIP Phones (Standard Phones). When 911 is dialed on a traditional, non-SIP (i.e., standard) phone used with the Service, the call will be routed to the appropriate PSAP based on the billing telephone number assigned to the phone.

 

K.         DISCLAIMER OF CERTAIN DAMAGES WITH RESPECT TO EMERGENCY 911 SERVICE

 

1. 911 SERVICE IS OFFERED SOLELY AS AN AID IN CONTACTING AN APPROPRIATE PSAP IN CONNECTION WITH FIRE, POLICE AND OTHER EMERGENCIES.  THE COMPANY IS NOT RESPONSBLE FOR ANY LOSSES, CLAIMS, DEMANDS, SUITS OR ANY LIABILITY WHATSOEVER, WHETHER SUFFERED, MADE, INSTITUTED OR ASSERTED BY CUSTOMER OR BY ANY OTHER PARTY OR PERSON FOR ANY PERSONAL INJURY TO OR DEATH OF ANY PERSON OR PERSONS, AND FOR ANY LOSS, DAMAGE OR DESTRUCTION OF ANY PROPERTY, WHETHER OWNED BY CUSTOMER OR OTHERS, CAUSED OR CLAIMED TO HAVE BEEN CAUSED BY: (1) MISTAKES, OMISSIONS, INTERRUPTIONS, DELAYS, ERRORS OR OTHER DEFECTS IN THE PROVISION OF EMERGENCY 911 SERVICE, OR (2) INSTALLATION, OPERATION, FAILURE TO OPERATE, MAINTENANCE, REMOVAL, PRESENCE, CONDITION, LOCATION OR USE OF ANY EQUIPMENT AND FACILITIES FURNISHING THIS SERVICE.

 

2. THE COMPANY ALSO IS NOT RESPONSIBLE FOR ANY INFRINGEMENT OR INVASION OF THE RIGHT OF PRIVACY OF ANY PERSON OR PERSONS, CAUSED OR CLAIMED TO HAVE BEEN CAUSED, DIRECTLY OR INDIRECTLY, BY THE INSTALLATION, OPERATION, FAILURE TO OPERATE, MAINTENANCE, REMOVAL, PRESENCE, CONDITION, OCCASION OR USE OF EMERGENCY 911 SERVICE AND THE EQUIPMENT ASSOCIATED THEREWITH, OR BY ANY SERVICES FURNISHED BY THE COMPANY INCLUDING, BUT NOT LIMITED TO, THE IDENTIFICATION OF THE TELEPHONE NUMBER, ADDRESS OR NAME ASSOCIATED WITH THE PHONE USED BY THE PARTY OR PARTIES ACCESSING EMERGENCY 911 SERVICE, AND WHICH ARISE OUT OF THE NEGLIGENCE OR OTHER WRONGFUL ACTS OF THE COMPANY, CUSTOMER, ITS USERS, AGENCIES OR MUNICIPALITIES, OR THE EMPLOYEES OR AGENTS OF ANY ONE OF THEM.

 

 



1 Customer’s monthly recurring charge does not include the following charges related to Transport Service(s): (a) After hours installation fee of $500 for installation requested outside the hours of 8AM and 8PM ET Monday through Friday (excluding holidays); (b) $99 fee for missed installation appointments when a technician is dispatched and cannot complete an installation because Customer: (i) does not make the appointment; (ii) requests rescheduling or cancels upon arrival; or (iii) has not arranged for access to the telephone box or Network Interface Device (“NID”) and it is inaccessible -- to avoid the missed appointment fee, Customer must reschedule at least 2 business days before the scheduled appointment time; (c) Relocation of a DSL local loop connection to another qualified Customer location will result in a retermination fee of $500 and an additional installation process; and (d) any applicable network application fees.

 

[i] As used in herein, the term “billing telephone number” means the 10 digit North American Numbering Plan number assigned to one or more phones at a Customer location.