Offer: Through January 15, 2003, credits, equal to 200 percent of the credit amounts set forth in Domestic Private Line Service Level Agreement, End-to-End International Private Line Service Level Agreement, Frame Relay Service Level Guarantee, Global Frame Relay Service Level Guarantees and SONET Service Level Agreement, in lieu of the amounts set forth in those Sections, for the Companys failure to meet a Service Level Agreement (SLA), excluding the Service Installation Period SLG, under the Domestic Private Line Service Level Agreement, End-to-End International Private Line Service Level Agreement, Frame Relay Service Level Guarantee, Global Frame Relay Service Level Guarantees for (i) New Service for Customers receiving service under a New Term Plan and (ii) Domestic Private Line Services, End-to-End International Private Line Service Option service and/or Frame Relay Service for Customers receiving service under an Extended Term Plan.
Eligibility: A Customer:
must enroll prior to September 30, 2002;
must be an existing Customer of Company service throughout the 6-month period preceding promotion enrollment;
must order new Domestic Private Line Services, End-to-End International Private Line Service Option service and Frame Relay Service following promotion enrollment and on or before September 30, 2002 (New Service);
must subscribe to New Service under either (i) a new term commitment with at least a one-year term of service (New Term Plan) or (ii) an extension of the term of service under an existing Company term plan with less than three months remaining in the term of service for a period which equals or exceeds one year (Extended Term Plan); and,
may not subscribe service provided under Special Customer Arrangements Guide Types 1, 6, 7 or 8.