Offer: Subject to the Conditions below, a Customer signing a new Verizon Business service agreement (Agreement) is eligible to receive a credit if Company fails to install an eligible service ordered under the Agreement so that it is available to Customer for use on or before the date Company has told Customer it will be installed and available for Customer use (Late Installation). The credit amount will equal the amount paid by Customer for the installation of the service subject to the Late Installation, and will be applied against charges for interstate service under the Agreement , excluding third-party charges, pass-through charges and expedite charges.
Eligibility:
Customer must execute the Agreement including this promotion, and submit it to Company by January 31, 2021;
Customer must successfully submit a completed Installation Commitment Submission Form, using the online process established by Company for this purpose (https://customercenter.verizon.com/installguarantee), within 30 days of the date Company has told the Customer the service will be installed and available for Customer use;
the Late Installation must not result from a Customer change to an order or any other Customer act or omission;
eligible services must be provided and located entirely in the U.S. Mainland; and
eligible services are those provided under the Agreement by an MCI Legacy Company.
Other Conditions:
Customer may not receive any discounts based on term and volume commitments, excluding affinity program discounts, or the benefits of a Special Customer Arrangement (SCA) or Product Package, other than Product Packages Guide Types 13, 14, 15, 16, 18, 19, 20, 21, 22 and 23 on Eligible Service.
The credit amount is based on Company installation charges only. Vendor, LEC or other third-party installation charges are not included in the credit amount.
The credit may only be applied against invoices for services provided, under this Agreement, by MCI Legacy Company.