Verizon Customer Experience Annual Insights
Overview
Explore findings from our 4th CX Annual Insights Report, featuring global research on essential innovations and strategies to elevate CX and foster loyalty.
Key takeaways
Here is a preview of some customer experience data uncovered by this year’s CX Annual Insights Report.
of executives agree that the shift toward digital channels and AI-driven CX is having a profound impact on how consumers engage with brands
of organizations say they lack the IT and/or technical expertise to refine the customer journey and implement emerging technologies, which negatively affects customer retention
of consumers say they are satisfied with most of the organizations they purchase goods or services from
of organizations say their employees do not have fast and easy access to customer data to deliver the experience their consumers expect
Related resources
ReportThe future is frictionless
Organizations might think they are doing a good job, but many customers are frustrated by outdated systems and processes that don’t match up to the best-in-class experiences. Learn why customer loyalty depends on a seamless journey, every time.
WebinarThe Verizon CX Annual Insights Report
Our experts discuss the latest CX Annual Insights report. Watch and learn about the demand for self-service tools, seamless tech – human interactions, and innovative strategies to boost CX and drive loyalty.
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