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    Improving CX

    Learn about ways CX impacts your Brand.

    Infographic

    Social media best practices for public sector success

    A majority of constituents prefer interacting digitally with federal, state or local government. Understand how social media can help make citizens feel heard.

    May 21, 2024 ,  4 min read

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    White Paper

    Wireless Business Internet: Support legacy/TDM services without copper

    Across the country, CSPs, both national and regional, are decommissioning copper. There are several reasons for this. TDM services are expensive to maintain and the plant is at the end of its useful life. Copper is incapable of supporting the high bandwidth services required by new applications and architectures. Learn about the transition from time division multiplexing (TDM) telecom services to wireless business internet and mitigation strategies for agencies.

    May 15, 2024,  11 min read

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    Customer Success Story

    Faster and faster: Bags To Go embraces technology to take luggage storage business to the next level

    Bags To Go reaches new heights in terms of demand, volume and customer satisfaction by partnering with Verizon to keep their business running on all cylinders.

    Apr 22, 2024,  6 min read

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    White Paper

    Modernized Managed Network: ISG Briefing Whitepaper

    Learn how Verizon Business made a strategic move by partnering with HCLTech's software engineering innovation experts to transform and modernize its Managed Service Platform.

    Mar 18, 2024,  21 min read

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    Analyst Report

    2024 Connected Retail Experience Study: Omnichannel Customer Experience

    Learn how Verizon and Cisco partnered for this multi-year research study to understand the retail store's digital transformation, new technological priorities, challenges and more.

    Mar 18, 2024,  7 min read

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    Infographic

    How enterprises can maximize customer experience with social media

    The upside of a global enterprise is you can reach a customer anywhere. The downside? The possibility of disconnection across different platforms. So how can you deliver a global CX with a single voice?

    Mar 4, 2024,  3 min read

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    Infographic

    Social media best practices for small business success

    For businesses of all sizes, delivering a personalized experience over social media can be critical. However, limited resources can make it difficult for a small business to provide the seamless experience customers now expect. Learn how Verizon can help.

    Mar 1, 2024,  3 min read

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    White Paper

    How to improve customer experience strategy

    Elevate your customer experience strategy with cutting-edge CX technology trends and innovative customer success solutions to enhance satisfaction and loyalty.

    Feb 27, 2024,  8 min read

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    Solutions Brief

    AI-driven customer experience solution brief

    Realize your vision for AI-driven customer support with Verizon Consulting Services.

    Feb 8, 2024,  4 min read

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    Solutions Brief

    Customer Journey Analytics Consulting Solution brief

    Improve CX and your bottom line with Customer Journey Analytics Consulting service from Verizon.

    Feb 8, 2024,  4 min read

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    Solutions Brief

    CX Platform Capabilities and Matrix Solution brief

    Modernizing the contact center infrastructure and tools can be one of the most important strategic investments an organization makes to meet its customers at the right time, and using their preferred method of interaction.

    Feb 8, 2024,  3 min read

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    Solutions Brief

    CCaaS Transformation Solution brief

    A Contact Center as a Service Transformation Strategy & Roadmap Assessment from Verizon Consulting Services can help future-proof your CX initiatives.

    Feb 8, 2024,  5 min read

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    Brochure

    4 ways to improve customer experience across the federal government

    Government service recipients expect high quality customer experiences and organizations are harnessing human-centered design to enhance service delivery.

    Jan 26, 2024

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    Article

    The Future of Luxury Retail: Why the circular economy matters for luxury fashion retailers

    As part of this Future of Luxury Retail series, we spoke to three experts – including futurist Howard Saunders, fashion psychologist Shakaila Forbes-Bell, and a biologist and environmental retail consultant, Dr. Helen Crowley – to understand why the circular economy matters to the luxury retail industry. The Future of Luxury Retail 2

    May 24, 2024,  8 min read

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    Article

    The Future of Luxury Retail: The Circular Economy

    with Dr. Helen Crowley Biologist & environmental consultant

    May 24, 2024,  8 min read

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    Article

    The Future of Luxury Retail: The art of connecting

    Verizon is helping to elevate luxury retail by enabling digital innovation. Here’s how. The Future of Luxury Retail 2

    May 24, 2024,  16 min read

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    Article

    The Future of Luxury Retail: A report from Verizon Business on the state of the luxury retail industry

    May 24, 2024,  10 min read

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