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    Contact Center & CX Solutions

    White Paper

    Wireless Business Internet: Support legacy/TDM services without copper

    Across the country, CSPs, both national and regional, are decommissioning copper. There are several reasons for this. TDM services are expensive to maintain and the plant is at the end of its useful life. Copper is incapable of supporting the high bandwidth services required by new applications and architectures. Learn about the transition from time division multiplexing (TDM) telecom services to wireless business internet and mitigation strategies for agencies.

    May 15, 2024 ,  11 min read

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    Infographic

    Accelerating the journey to proactive AI customer experiences

    A recent Verizon-commissioned white paper explores how business leaders are addressingtheir customer experience (CX) challenges. We present a selection of those findings here.

    Mar 29, 2024

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    Executive Brief

    How personalized, proactive customer service creates next-generation customer experiences

    A proactive CX approach, infused with artificial intelligence (AI) and using cloud computing and sophisticated business analytics to enable delivery of personalized, consistent experiences across channels and platforms.

    Mar 28, 2024

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    Solutions Brief

    Provide better customer experience with a modern cloud contact center

    Our cloud contact-center software solution offers intelligent self-service options, and enables your customers to contact you when and how they want on their channel of choice.

    Mar 26, 2024

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    White Paper

    How to improve customer experience strategy

    Feb 23, 2024

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    Solutions Brief

    Google Cloud Contact Center AI

    Google CCAI helps you leverage AI to scale your contact center interactions while maintaining a high level of customer satisfaction. Verizon can integrate Google CCAI with most contact center platforms.

    Feb 22, 2024

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    Solutions Brief

    Verizon Software and Subscription Services Solutions brief

    Transformational technologies available for your network.

    Feb 14, 2024,  2 min read

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    Solutions Brief

    AI-driven customer experience solution brief

    Realize your vision for AI-driven customer support with Verizon Consulting Services.

    Feb 8, 2024,  4 min read

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    Solutions Brief

    Customer Journey Analytics Consulting Solution brief

    Improve CX and your bottom line with Customer Journey Analytics Consulting service from Verizon.

    Feb 8, 2024,  4 min read

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    More

    Solutions Brief

    CX Platform Capabilities and Matrix Solution brief

    Modernizing the contact center infrastructure and tools can be one of the most important strategic investments an organization makes to meet its customers at the right time, and using their preferred method of interaction.

    Feb 8, 2024,  3 min read

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    Solutions Brief

    CCaaS Transformation Solution brief

    A Contact Center as a Service Transformation Strategy & Roadmap Assessment from Verizon Consulting Services can help future-proof your CX initiatives.

    Feb 8, 2024,  5 min read

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    Fact Sheet

    Don’t treat your customers like criminals

    Contact centers are designed to deliver fast, direct and highly personalized customer service, but authentication can be a time-consuming and clunky experience.

    Feb 7, 2024,  6 min read

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    Fact Sheet

    Great customer service should not compromise the enterprise

    . Reducing the risk of fraud and providing the right balance between securing corporate data and customer information should not prevent you from meeting this goal.

    Feb 7, 2024,  6 min read

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    Brochure

    4 ways to improve customer experience across the federal government

    Government service recipients expect high quality customer experiences and organizations are harnessing human-centered design to enhance service delivery.

    Jan 26, 2024

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    Department of Commerce Enterprise Infrastructure Solutions

    Explore approved Enterprise Infrastructure Solutions (EIS) from Verizon for the Department of Commerce. Discover solutions like unified communications, web conferencing, virtual private networks and more.

    Nov 10, 2023,  2 min read

    Fact Sheet

    Leverage the network for better customer experiences

    CCaaS for the Department of Labor

    Oct 10, 2023,  4 min read

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    Fact Sheet

    Verizon IP Contact Center Fact Sheet v.1

    You know that to compete, you have to keep your customers happy. And organizations that can increase efficiency at the same time will truly outdistance the competition.

    Sep 27, 2023

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