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Wireless Network Performance

Get a clearer view into the overall performance of your devices and the analytics you need to make better decisions.

  • More visibility. Better intelligence. Smarter decisions.

  • When you have a holistic, detailed view into the performance of your devices on our network, you can gain greater insights into key metrics, such as status, coverage, experience and more. And the more insights you have, the easier it becomes to make the smart business decisions your business needs to thrive. 

Wireless Network Performance is best for:

  • magnify glass

    Organizations that require deeper insights into their connectivity solutions so that they can quickly and more accurately make strategic and tactical decisions

  • enterprise mobility

    Organizations that want to plan for network events, such as outages and downtime, by having the necessary information available to them

  • Shield

    Public safety agencies that need to help reduce the impact on communications during an unplanned event

  • A person working on their laptop while using airpods.

    What is it?

    Wireless Network Performance is a web portal tool you can access through the product tools page on My Business. It provides you with self-serve capabilities for support, analytics and troubleshooting on your network accounts.
  • Woman looking down at her laptop.

    How does it help you?

    With Wireless Network Performance, you’ll get a clearer view into your devices from a centralized business portal. This view of the performance of your devices on our network, as well as near real-time performance data, can help you plan for events such as network outages and downtime.

Features and benefits

  • Near real-time coverage

    See a map of LTE network coverage, updated about every 15 minutes.

  • Custom map analytics

    Check network and device analytics in a selected (polygon) public service area.

  • Site proximity

    See the azimuth and approximate distance for the nearest servicing nodes.

  • Experience score (device and account)

    Check a single device’s overall performance, score trends and anomalies, as well as the decision tree of components that contribute to the score.

  • Unplanned network events

    Get near real-time network events displayed on an easy-to-view map.


  • Planned network maintenance

    See details of all planned maintenance up to two weeks in advance.

  • Wireless Network
    Performance plans

  • Compare the included features between our two plan offerings and choose the one that’s best for your business needs. 

  • Basic

    Starting at $10/month

  • Premium

    Starting at $100/month

Basic

Starting at $10/month

Premium

Starting at $100/month
Network ticket tracking Check Check
Unplanned network events Check Check
Planned network maintenance Check Check
Data usage Check Check
Device models Check Check
Static coverage map Check Check
Experience score (device and account) Not included Check
Site proximity Not included Check
Near real-time LTE coverage Not included Check
Device location* Not included Check
Connected devices Not included Check
Weather information Not included Check
Custom map analytics Not included Check
Service notifications Not included Check
Service diagnostics tool Not included Check

  • *Subject to device holder’s consent. 

Explore these additional resources.

  • Wireless Network Performance

    Wireless Network Performance can help improve your decision-making with quick access to network and device analytics.

    Read the solution brief

  • How wireless internet impacts continuity

    Business continuity solutions are essential to helping organizations of all sizes minimize disruptions while protecting, strengthening and recovering important connections.



    Read the article

  • Security for your remote workforce

    Explore why securing your remote workforce could be the first line of defense for your company.




    Read the white paper

  • Mobile Security Index 2021 report

    Understand the threat landscape and learn how you can help protect your business from today’s mobile security threats. 

    Read the report

Let's get started.