Wireless Devices

I. Overview:

The following Android devices are currently support eSIM and eSIM as primary activation:

*pSIM is pre-inserted
**Activates on IMEI 1

II. How to Activate your eSIM Primary Android Smartphones

1. To activate an eSIM Primary Android Smartphone purchased directly from Verizon

If you’re new to Verizon, you can sign-up for Verizon service by calling the Verizon Business sales team at 1-844-514-0429. If you already have Verizon service using your device's physical SIM card, you can port this number over or add a new service plan and new number to your eSIM through the My Business portal. Alternatively, you can contact Customer Service at 1-800-922-0204 to add service to your eSIM.

1. When accessing the My Biz Portal-follow My Business workflow...
   
2. Log-in to My Business
3. Select <Shop>
4. Select <Devices>
5. Select <Smartphones>
6. Select SKU or Device Name of e=SIM Primary Android device
7. Find and select the Device on “Gridwall”
8. Select relevant Android eSIM Primary device associated with screen below

See Samsung Galaxy A54 (Sku = SMA546VZKV) as example)

Samsung Galaxy GS24 (Sku = SMS926UZYEV as a 2nd example)

1. eSIM Activation Order:
   If <Change> is not selected as noted below or if <Change> is selected and eSIM is chosen, then the device will be set up and activated on eSIM (default).

2. pSIM Activation Order Steps
   

   1. 

   2. 

   3. Follow the standard My Business order flow after the eSIM/pSIM selection.

3. Order Shipment and Device Activation
   After successful order completion, the new Android eSIM primary device order is shipped from the fulfillment center.

4. If pSIM activation is selected, ensure that the pSIM is installed in the pSIM slot and the device will activate with a “Power-on”

5. If eSIM activation was selected, Power-on the Android and follow the Setup Wizard Prompts.

6. Here is the automated on-device screen sequence view after you power-on your device.
   

7. To confirm new MDN and assigned eSIM navigate to <Settings> & <SIM MANAGER>
   

2. To activate an eSIM Primary Android Smartphone purchased from an alternative retailer and not from Verizon (BYOD-Bring Your Own Device):

Verify that your device is unlocked. Refer to the lock policies of respective carriers.

1. If you’re new to Verizon, you can sign-up for Verizon service by calling the Verizon business sales team at 1-844-514-0429. If you already have Verizon service using your device's physical SIM card, you can port this number over or add a new service plan and new number to your eSIM through the My Business portal. Alternatively, you can contact us at 1-800-922-0204 to add service to your eSIM.

2. If placing an order on My Business portal.  Go to Android eSIM Primary Device <Settings> <About Phone> and either input IMEI-1 or IMEI–2 for direct eSIM activation.

   1. Log-in to My Business
   2. Select <Shop>
   3. Select <Devices>
   4. Select <Bring your own device (BYOD). (Purchase Service Only)
   5. Enter IMEI or Device ID and follow screen

3. You can enter the device IMEI in Device ID* (e.g., IMEI) field... IMEI 1 or IMEI 2 to initiate eSIM order. If the device supports pSIM then SIM selection options are available for the end user to select.
   

4. Three Activation Options:
   

   1. ACTIVATE on eSIM: If, IMEI 1 or IMEI 2 is entered in conjunction with selecting “I have an eSIM” ⇒ Device will activate on eSIM
      
      

   2. ACTIVATE with existing pSIM (in-hand): If, IMEI 1 is entered in conjunction with entering a valid Enter 20-digit SIM Card ID in “SIMID” field ⇒ the device will activate on pSIM.
      

   3. ACTIVATE with new pSIM (not in-hand): If, IMEI 1 is entered in conjunction with selecting “Order a new SIM” ⇒ this will trigger a new pSIM card order. User would have to insert the pSIM and device will activate on pSIM
      

5. Device Activation
   After successful order completion, to activate service on device ensure the device is connected to Wi-Fi to download the eSIM Profile. Note: The Samsung Galaxy Z Fold5, Samsung Galaxy Z Flip5, and the Samsung Galaxy S24 Series are capable of activating without Wi-Fi, however, Wi-Fi is preferred for eSIM activation.
   

   1. pSIM Activation: If pSIM was ordered, then pSIM needs to be inserted into the device and device will activate automatically after power-on.

   2. eSIM Activation: If eSIM is chosen, then the device will be set up and activated via eSIM download. See the screen sequence view below, after you power-on your device... (Note: The Samsung Galaxy Z Fold5, Samsung Galaxy Z Flip5, and the Samsung Galaxy S24 Series are capable of activating without Wi-Fi, however, Wi-Fi is preferred for eSIM activation.)

   3. Here is the automated on-device screen sequence view after you power-on your device...
      

6. To confirm new MDN and assigned eSIM navigate to <Settings> & <SIM MANAGER>
   

3. Device Upgrade to eSIM Primary Android Smartphone

1. Get Verizon service for eSIM upgrade orders by calling Verizon at 1.877.807.4646 when you’re ready to move your line to your new phone, or by visiting the My Business portal.

2. When accessing the My Biz Portal-follow My Business workflow...
   1. Log-in to My Business
   2. Select <Manager>
   3. Select <Devices>
   4. Select Upgrade
      
3. Follow the remaining standard My Business order flow follows after eSIM or pSIM selection.

4. Order Shipment and Device Activation
   After successful order completion, the new Android eSIM primary device order is shipped from Verizon, and an acknowledgment SMS will be sent to the wireless number on the source device the user is switching from...
   

5. New device order is shipped from the fulfillment center and a pending order is created. If pSIM is selected the shipment will include a pSIM. If eSIM is selected, an eSIM profile is reserved.

6. When the new eSIM primary device is received, turn on the device (the device upgrading too), navigate through the Setup Wizard and connect to Wi-Fi (Note: The Samsung Galaxy Z Fold5, Samsung Galaxy Z Flip5, and Samsung Galaxy S24 Series are capable of activating without Wi-Fi, however, Wi-Fi is preferred for eSIM activation). After initializing and completing setup, the following screen will appear.
   

7. In parallel a 6-digit confirmation code will be sent to the existing old device (the device upgrading from).
   

8. Enter 6-digit Activation Code into the new device (Authorization Code Prompt), and Tap on Done in lower right-hand corner of device to proceed with eSIM download (See Image of Confirmation Code Entry Screen below)
   

9. After successful entry of confirmation code eSIM profile begins to download automatically and Android SIM Primary device activation will be complete. See screen sequence below...
   

10. To confirm new MDN and assigned eSIM navigate to <SETTINGSs> & <SIM MANAGER>
    
    Note: If pSIM is ordered, when received, it should be inserted and the devices powered-on.

4. Upgrade to eSIM Primary Android Smartphone - Use-Case Scenarios:

1. Standard User Experience (UX) - Both “Source” and “Destination” Device are in the physical control of eSIM Primary Android Device User/Recipient...
   In this use-case scenario, the eSIM Primary Android Device User/Recipient has possession and control of “Source Device” & “Destination Device” upon receipt of the newly ordered destination device. In this case, the device activation will be exclusively controlled by 1 individual…likely the intended recipient and user. The source device to receive activation code and destination device will prompt to input activation code.

2. “Setup Later” User Experience (UX) - Existing User has physical possession of the Source Device and Administrator / Account PoC receives the newly ordered Upgraded destination Device...
   For this use-case scenario, if the Account Administrator does not want to coordinate a live activation in collaboration with the existing user who is intended to receive the Upgrade (simulating UX in #1 Use-Case), the Administrator/PoC should leverage the “Set Up Later” feature to pause the activation process until the device recipient receives the “Destination Device”.

3. Lost, Damaged, Stolen User Experience (UX) - The Source Device is Lost, Stolen or cannot support cellular connection with the source MDN that was used in Upgrade Order...
   In this use-case scenario, because the source device is compromised in some manner, the ability to leverage the activation code security feature is not possible. This will restrict the user from proceeding with the automated self-sufficient activation process. The device recipient or the Account Administrator will need to contact the Verizon Business Activation Support Line @ 877.807.4646 for assistance to complete the device activation.

4. Active pSIM Transfer User Experience (UX) - Not recommended - End-user or Administrator opts to bypass the recommended activation process flow noted in the 4.1 “Standard Use Case” and physically transfers pSIM from Source to Destination Device.
   For this Use-Case scenario, Direct User or Administrator has possession of both the Source Device & Destination Device upon receipt of the newly ordered destination device. The Source Device has a fully active pSIM and the End-user or Administrator opts to bypass the recommended activation process flow noted in the 4.1 Standard Use Case. Since the pSIM is fully active, the destination device should be fully operational without any additional steps, but this is not recommended.

5. Abandoned Setup User Experience (UX) - As in Scenario in 4.2, the Existing User has possession of the Source Device and Administrator / Account PoC receives the newly ordered Upgraded Destination Device. Administrator turns on the phone and begins to set up the device, but stops after the Confirmation Code prompt is presented.
   For this Use-Case scenario, the Administrator receives the newly ordered Destination Device and begins the process of setting-up the device, but then subsequently realizes after the prompt to enter confirmation code is presented, that there is a direct dependency on the SMS that was sent to the Source Device to enter the Confirmation Code (which is triggered when the Admin turns on Source Device). The Administrator turns off the device without selecting the “Set Up Later” feature. If this is done, will the prompt to enter Confirmation Code occur again once there is a subsequent attempt to activate with the Confirmation Code, when both devices are in the same hands?
   Because the actual pending order did not get released the Source Device will once again see another SMS with the same 6-digit Activation Code and a corresponding prompt to enter the Confirmation Code on the Destination Device should reappear after the next attempt to power-on and set-up the new device. In this case, the same activation code number will be sent through an SMS again. There is no expiration date that would apply on this if the pending order was not previously released in some manner.