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5G access requires a 5G-capable device in a 5G coverage area.
Differentiate with immersive experiences.
When you create personal, awe-inspiring experiences, you can be sure your customers will remember your brand for all the right reasons.
Build connections that
capture attention.
Set your brand apart by surprising customers with unforgettable experiences. Investments in artificial intelligence (AI), augmented reality (AR), virtual realty (VR), mobile edge computing (MEC) and more can help you:
Differentiate.
Outperform and outshine the competition.
Engage.
Turn everyday customers into forever fans.
Entice.
Give new customers a reason to choose you.
Interact.
Add more points of contact and more ways to collect data.
Use case: Connected retail experiences
Learn how retailers can deliver exceptional customer experiences by improving access to product information and availability.
Verizon 5G and edge compute trial with the NHL
See how we recently tested an AR fan experience that leverages 5G Edge, a mobile edge computing platform, at a New Jersey Devils game.
Engage customers with personalization.
Customer expectations for personalization are at an all-time high. If you treat everyone who interacts with your organization as if they are all the same, they will do the same and won’t distinguish your brand from your competition.
With the right network and solutions in place, you can securely and strategically gather intelligence and deploy robust engagement tools that will help you understand and cater to the individual needs of your customers.
Learn how technology can help a CX team deliver a personalized customer experience.
See how our products can help.
Connect with customers using AI, analytics and more.
The term “regular business hours” is swiftly losing all meaning as customers increasingly demand always-on experiences from their favorite brands. And when they are ready to engage, they want to connect in meaningful ways.
Advanced technologies can help you personalize interactions, maintain quality and consistency, offer translations or transcriptions in near real time, and expand availability. But putting them to use requires the right foundations. That means a flexible network, MEC, and the right contact center tools and infrastructure.
See how AI can help improve the customer experience from front-end interactions to behind-the-scenes efficiencies.
See how our products can help.
Enthrall customers with immersive experiences.
The bar for surprising and exciting customers is higher than ever. Organizations need to go beyond typical experiences to ones that fully engage and surround users.
The more interactive your experiences, the more data you can collect that will help you understand the people you serve, while simultaneously providing them an experience they’ll enjoy and talk positively about. These experiences start with a 5G foundation that can support virtualized networks, IoT deployments, MEC and so much more.
See how Verizon 5G Ultra Wideband and 5G Nationwide helped Fox Sports revolutionize immersive live television.
See how our products can help.
Get a guide for your customer experience improvements.
Not sure where to start? Our customer experience (CX) experts can help you improve experiences, drive measurable results and mitigate security risks for your organization. We offer advisory, consulting, design and technical services for CX and contact centers to help power your transformation.
Let's get started.
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