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CIOs and IT leaders
Read moreLearn how a flexible IT platform can help you deploy innovative new CX solutions quickly, supporting the KPIs and initiatives of the wider business.
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CMOs and Marketing leaders
Read moreData is a powerful tool for getting closer to customers. AI and analytics can help you build a 360-degree view of your customers and deliver consistent experiences at every touchpoint.
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CX Directors and Professionals
Read moreIt can be difficult to see tangible results from your CX initiatives, unless you have granular visibility of the customer journey. Technology can give you the data-driven insights you need.
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Contact Centre Managers
Read moreTechnology can help you improve the employee experience (EX) and create a more engaging work environment—which is key to delivering better customer experiences.
“In the future, there’ll only be two ways for organisations to differentiate themselves: exceptional customer service and using the data that they have to get closer to their customers.”
— Craig Palmer, Director of CX in Europe, Verizon Enterprise Solutions.
Across all industries, customer experience (CX) has rapidly become a key differentiator. Many customers care more about their experience than product or price. And if you don’t deliver, they’ll quickly go elsewhere—it only takes minutes to shop around on the internet, and bad reviews can go viral in seconds on social media.
Crucially, delivering the best CX is also about your employees’ experience (EX). They need to be equipped with the right technology and data-driven insights—helping them to provide a great experience to every customer, every time . This is also key to retaining the best talent at your organisation.
Here are three major customer experience challenges facing today’s business leaders:
- How can you deliver seamless and personalised CX across multiple channels?
- Which solutions can empower your employees to deliver the best possible CX?
- Is your infrastructure ready to meet all of your CX objectives?
Whether you’re a CIO, marketing leader or contact centre manager—CX is an increasingly important part of your role. We’ve written a series of reports addressing the biggest CX challenges you face.
Transforming CX
Putting CX at the heart of your business
Find out how technology can help you excel
Verizon Business Impact Assessment
Craig Palmer, Director of CX in Europe, Verizon Enterprise Solutions
There are three major challenges our customers are facing when it comes to CX— hear how we can help overcome them with our impact assessment.
Starting your CX journey
To find out how to get closer to your customers, improve the employee experience and simplify your infrastructure, read the “How to” Customer Experience guide.
Services and/or features are not available in all countries/locations, and may be procured from in-country providers in select countries. We continue to expand our service availability around the world. Please consult your Verizon representative for service availability. For further details please contact us.