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  • Creating differentiated customer experiences

  • Not only will building a modern digital ecosystem improve your overall operations, but in the face of evolving expectations, it is a critical component to attracting new customers. As deregulations open up more choices for your customers, if you aren’t actively adding the engagement and convenience options they crave, you may lose them.

    We can help you deliver better experiences—and improve satisfaction—across all customer touch points. From engaging with your customers across multiple channels to providing them with actionable information about their consumption to streamlining response times using integrated systems, our CX solutions can help you attract and keep a loyal customer base.

    Learn why AI-powered customer engagement is worth the investment.

    Read the use case

Featured resources

  • Four young people looking at mobile devices

    Using technology to create a better customer experience

    Find out what people are saying about the roles played by humans and machines in online interactions with brands.

    Read the report
  • Woman talking on a laptop video conference call

    Diversify the contact center experience to better serve your customers.

    Learn why an exceptional contact center experience helps companies deliver long-term customer loyalty and thrive in a competitive marketplace.

    Read the article
  • A woman talking on the phone

    Building consumer confidence in data sharing and new technology

    Explore how consumers feel about sharing their data to get personalized experiences in return.

    Watch the webinar

Key products and services

    • Cloud Contact Center

    • Verizon cloud contact center solutions provide quick and reliable network connections that can help scale quickly while controlling costs.



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    • Customer Experience Consulting

    • Shifts in technology require contact center strategies that meet customer expectations. Verizon offers end-to-end CX consulting services to help you create better experiences, drive results and mitigate security risks.



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    • Virtual Contact Center

    • Engage customers, empower agents and build personalized experiences that help set your business apart.



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Managed and Professional Services

From design and implementation to analytics and maintenance, our consultants have the deep industry expertise needed to help you develop strategies that will drive results.

  • Managed Network Services

    Trust us to help you manage the day-to-day tasks that help keep your network secure and agile.

     

  • Managed Security Services

    Proactively identify vulnerabilities and prioritize threats with our monitoring and management services.

     

  • DX Advisory Services

    Explore a complete life cycle of services, from initial discovery, strategy and assessments through solutions design, integration and implementation.

     

Products for energy and utilities

Whatever modernization challenges you face, we have the products, solutions and services to help you achieve your vision for the future.

  • 5G icon

    Private 5G Network

    Private 5G provides Utilities with a secure, high-speed, low-latency 5G network to help your organization meet the growing demands of automation and more.

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  • 5G edge

    Verizon 5G Edge provides lower latency and higher bandwidth which could enable greater plant efficiency and operations.

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  • Condition based maintenance icon

    Condition Based Maintenance

    Get near real-time monitoring of your utility infrastructure to help reduce the risk of downtime or failure.

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  • intelligent lighting icon

    Intelligent Lighting

    A smart street lighting system is a sustainable, practical, and cost-effective way to decrease energy usage and expenses.

    Learn more
  • Network connection

    Network as a Service

    Transform your infrastructure with a networking roadmap for reliable, fast, scalable connectivity and backup capabilities on demand.

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Valuable resources and information

  • Two workers at an industrial site

  • Dakota Valley Electric Cooperative powers efficiency with Verizon Grid Wide.

    Learn how we helped a utility customer improve power quality and customer service, reduce truck rolls, enhance ease of decision-making and reduce IT overhead.

    Read the case study

  • Processing sensor data at the edge: Advantages for the energy sector

    Learn why processing sensor data at the edge can help energy and utility businesses quickly make autonomous decisions, improve worksite safety, reduce energy consumption and improve network performance.

    Read the article

  • How can IoT help the environment?

    Read about the new momentum for climate change mitigation that has both governments and companies alike racing to reach net zero.

    Read the article

  • Securing the voice network: An imperative for energy utility companies

    Learn what utility companies can do to help secure their voice channels.

    Read the white paper

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