A survey¹ of first responders by the National Institute of Standards and Technology (NIST) found that when it comes to communications technology, reliability was among their top concerns. These vital public safety personnel want communications “to be more reliable, more usable and interoperable.”

The results of this study reaffirm what we’ve known for years at Verizon: When it comes to wireless communications, reliability is king. After all, we’ve spent nearly three decades working in close partnership with public safety agencies at all levels, which gives us a unique understanding of their missions and how we can help them achieve their objectives. Verizon Frontline, the advanced network and technology, is built specifically for first responders, frontline workers and other public safety professionals.

It combines the reliability of the award-winning Verizon network with solutions and innovations that can help significantly expand the capabilities of first responders. Here are just some of the reasons why you can rely on Verizon Frontline:

Verizon built its network with redundancy, diverse transports, and battery and satellite backups to help ensure that vital communications and data get through when frontline workers need it most. J.D. Power has recognized Verizon with more than 175 J.D. Power Awards for Network Quality by Consumers over the last 18 years.³

Verizon has created an unrivaled 4G LTE network and is leading 5G innovation. The Verizon 4G LTE network covers 327 million people—more than 99% of the U.S. population— and over 2.68 million square miles.⁴

Verizon Frontline keeps crisis teams connected, communicating and collaborating. We’ve made a decades-long commitment to supporting the needs of public safety, investing billions in an advanced network infrastructure that can aid these vital agencies. Verizon has been the #1 network in public safety 23 times in a row.⁵ This demonstrates the confidence first responders have in the quality of the Verizon network.

Verizon protects mission-critical communications even when commercial power is lost. For example, 78% of Verizon macrocell sites across the U.S. have permanent generators, while 100% have battery backup. Verizon builds its network structures in hurricane-prone areas to withstand Category 5 winds.

Through our Verizon Response Team, we provide extensive support capabilities tailored to the special needs of frontline workers, including 24/7 customer support. In 2021, the Verizon Response Team responded to the COVID-19 pandemic, wildfires, hurricanes and other emergencies—totaling over 1,000 engagements, and nearly 9,000 devices loaned to first responders.

Any first responder understands that when seconds matter, reliable communications help protect communities and save lives. To maximize reliability, we’ve made a serious investment in our network infrastructure and ongoing innovation—year after year. We understand that it’s mission-critical that a network be built right. Our advanced network and technology can deliver the reliability that first responders want and need. Verizon Frontline. Built right for first responders.