virtual office number

- Identify a few use cases to start with that are ideal for self-serve automation and can provide a quick win for call deflection to the contact center - Our CX design consultants will help identify simple, repeatable inquiries or tasks, such as reset password, check order status, and will answer FAQs for your initial implementation - We will build a seamless escalation to human agents, so end-users don't get frustrated - As the business gains insights from analytics on what end-users want to accomplish, Virtual - Agent will learn and we can make adjustments to configurations to improve the customer journey

When you switch phone companies, you will have the option of keeping your current standard phone number.

Your installation includes connecting up to three televisions with existing coaxial outlets (including installation of set-top boxes). It also includes programming of the Fios TV remote control for your set-top boxes and televisions. Additional TVs can be set up for an additional charge. Our technicians will also do the outside work, including installation of any required network equipment such as the Optical Network Terminal (ONT), router or a battery backup unit (optional), if this equipment is not already present. Depending on the area and your office's set-up, our technician(s) may or may not fish walls or move furniture when installing or replacing wiring or installing set-top boxes. The technician will determine installation specifics with you on the date of installation. Installation time can vary based on a number of factors, but we recommend that you reserve about four hours for the Verizon technician to complete the installation of your Verizon Fios TV service. A person 18 years of age or older must be present for the installation visit and be able to make decisions on placement of wiring and equipment at your office. If you are having both Fios Internet and Fios TV installed, we recommend reserving six hours for the entire installation.

While computers and other office equipment are not supported, the wired connections to your Verizon services (TV, internet and voice) within your building are.

- Market-leading technology and platform for bot solution development, reporting and management - Ability to escalate to a live agent when necessary, while retaining context - Intent engines make use of machine learning, deep learning, predictive analysis and sentiment analysis - Administrators can use an easy drag-and-drop configuration to design and update conversation workflows

We have a number of business phone and internet deals that we can tailor to your business to help save you money. Here's how to get started. 1. See which internet and voice services are available near you. 2. Enter your address. 3. Bundle the services that work best for your business. 4. Pair one of our flexible Fios Business Internet plans with a Business Digital Voice plan. 5. Select add-ons. 6. Get more of what your business needs with TV services and more.

Quickly and powerfully connect locations as needed. New branches, campus expansions, temporary locations— businesses often need high-powered connectivity quickly for new locations. New locations with qualifying coverage can use Verizon 5G Business Internet to simplify and speed internet setup. Beyond internet connection to digital transformation With Verizon 5G Business Internet, you'll begin your digital transformation journey. As 5G technology evolves, businesses plan to leverage transformative technologies such as edge computing, utilize Internet of Things (IoT) sensors and devices in new ways, achieve scale and efficiency beyond what's currently possible and even realize new business models. 5G Business can help make sure that your offices have the connectivity they need to monitor these larger ecosystems driving intelligence from the cloud down to your executive's desktop.

Utilizing Media Forking, the metadata within the IP header of an inbound call is replicated and sent to Pindrop for analysis. Pindrop's multi-factor solution can passively detect potentially fraudulent callers and authenticate users utilizing patented technologies to determine if a caller exhibits anomalies in their phone number, device, voice or behavior as they naturally engage with a call center. Pindrop's patented Phoneprinting™ technology, Deep Voice™ biometrics, behavioral analytics and Toneprinting™ technology provide an initial and continuous analysis of the call. A Risk Score — along with the analysis of the caller's voice, device, and behavior — is provided to the call center via an API to determine the next steps to take. The call center can route the call to a fraud analyst for further review or analysis. Risk scoring is performed by a powerful and configurable risk decision engine. These decisions are automated and governed through a flexible policy engine to build trust for genuine callers.