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Verizon Business unveils new unlimited plans
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Business Unlimited Phone Plans | Unlimited Data, Talk & Text
Need help choosing the best plan for your business? Chat now with an expert! Keep your team connected wherever you do business with the right mobile solutions. Tablet purchase with new 2-yr or device payment agreement and Business Unlimited Tablet Start plan required. Bring your own tablet with month-to-month agreement also eligible for this offer. 0% APR. For each qualifying tablet line, customer will receive $10 monthly credit which will continue as long as Verizon provides and customer maintains Business Unlimited Tablet Start plan at qualifying levels. Price plan changes not eligible for this promotion. Limited-time offer. $30,Per line per month. Plus taxes, fees and Economic Adjustment Charge. ,Business Unlimited Tablet Pro plan 50% discount available to customers that also subscribe to a Business Unlimited Pro smartphone plan. Tablet sold separately. Also available with select customer-provided tablets compatible with Verizon's network. Limit of one Business Unlimited Tablet Pro plan discount for each smartphone. Discount will continue as long as Verizon provides and customer maintains Business Unlimited Pro smartphone and tablet plans at qualifying levels. $40,Per line per month. Plus taxes, fees and Economic Adjustment Charge. , Laptop purchase with new line, 2-yr device payment or month-to-month agreement and Business Unlimited Start Laptop plan required. Bring your own laptop transactions are also eligible for this offer; laptop must be compatible with Verizon network. For each qualifying laptop line, customer will receive a $10 monthly bill credit which will continue as long as Verizon provides and customer maintains Business Unlimited Start Laptop plan at qualifying levels. There is no limit to the number of lines that can receive this discount. Price plan changes are not eligible for this offer. Limited-time offer. $30,Per line per month. Plus taxes, fees and Economic Adjustment Charge. ,$40,Per line per month. Plus taxes, fees and Economic Adjustment Charge. $45,Per line per month. Plus taxes, fees and Economic Adjustment Charge. $75,Per line per month. Plus taxes, fees and Economic Adjustment Charge. 100 GB Premium Network Access ,$10,Per line per month. Plus taxes, fees. $10,Per line per month. Plus taxes, fees. Ready to buy,Chat with us,Call if you need 10+ devices,Have us contact you,Already have an account?,These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn moreMy Business Wireline Billing Glossary and Support Business
This glossary is applicable for Business Internet, Fios Internet, TV Entertainment, and Small Business Phone customers. This monthly per-line charge pays for the 911 service that connects people to the police, the fire department and emergency medical providers. A tax billed to intrastate long-distance charges to finance emergency call service in areas where the 911 service fee does not cover the cost. This fee pays for the 911 emergency system in the community. It is a per-line charge. The city/county government determines the amount of the fee. Verizon sends this amount to the city/county government. The amount you currently owe Verizon for your monthly service. The person whose name is on the Verizon business account (primary account owner). Here it's all about you—your Account Number, your Due Date and your Amount Due show on the Header. Other information found here includes your Statement Date, your Phone Number and your Online Account Number (if applicable). The number on the top portion of your bill that identifies you and your billing telephone number. All order activity since your last billing period. Section of the bill that shows one-time adjustments to previous months' charges. Adjustments can be charges or credits. Unpaid balance carried over from previous billing periods. Overview of all charges on the account for the current billing period. Includes charges for 976 service calls, premium-priced calls, deferred payment plan charges and charges from other carriers, including Verizon Wireless and Verizon Long Distance. Total charges on the last bill. Business Digital Voice equipment that allows customers to keep their existing analog phones and still have VoIP technology. If you enroll in this payment option, Verizon will automatically debit your bank account or charge your credit card every month for the total amount due for your services. Any unpaid amount from the last bill. Does not include payments processed after the billing date. Any unpaid amount carried over from your previous bill. Your base monthly rate for local telephone service, based on a 30-day cycle. Your telephone bill reflects required federal, state and local taxes and surcharges for items such as 911 fees and the interstate subscriber use fee. The first day of the billing period. Detailed information on credit adjustments, returned checks and other credits or debits applied to your previous balance. The dates on your bill represent the period of time during which you were charged for products, services, and toll usage.You should receive your paper bill approximately eight or nine days after the date appearing on your bill (either the bill date or the end of the bill period). The date that your bill was created. A Business Digital Voice feature that automatically reroutes calls to another number, for example a cell phone, in case of loss of power or internet. Business Digital Voice is a Voice over Internet Protocol (VoIP) service provided by broadband. The calls route through the cloud, giving you more flexibility and call routing options. A view of all new charges shown individually on your bill that is broken down by bundles; types of services; specials and promotions; and taxes, fees and other Verizon charges. This monthly fee helps cover a portion of the costs currently charged by local programming providers to Verizon for basic tier programming channels and is subject to change. Displays the specific services included in your bundle and the price for each component. A technology that permits large amounts of data (high volume, large bandwidth) to travel to your computer. With Business Internet, your download time is reduced versus traditional analog connections. This helps you when you're surfing the internet by decreasing the time it takes web pages and multimedia content to display on your screen. A more detailed breakout of calling and usage charges associated with calling plans that may be on your account. The Carrier Cost Recovery Charge is a monthly surcharge that telecommunications carriers, such as Verizon Long Distance and Verizon Enterprise Solutions, are permitted to assess in order to defray a portion of the costs to terminate calls on other networks; fees paid to support government programs such as Telecommunications Relay Service and Local Number Portability, along with other charges assessed by the Federal Communications Commission (FCC); and additional indirect costs associated with administering and complying with government programs. This surcharge is not a customer tax or fee assessed by a government agency. Charges that are carried forward from your previous billing period. Carryover charges may appear because: Section of the bill that includes partial-month charges and credits, including those for promotions and bundles as well as activation, installation and most other nonrecurring charges. Includes any changes made to products or services that you request after your initial order. For example, an upgrade from a Standard Set Top Box to a High Definition Box would result in a change to your initial order. CR is an abbreviation on your telephone bill indicating payments you have already made or a credit adjustment made to your account. Cramming is the inclusion (or appearance) of unauthorized charges on your phone bill. It may be a monthly charge for services such as voice mail that a customer did not order and does not have. While many customers find it convenient to have such charges on their phone bills, you should be sure to carefully inspect your monthly telephone bill to ensure that it correctly reflects the services you have ordered. If anything looks suspicious, investigate and call the respective telephone company's number that appears in that particular section for resolution. Section of the bill that contains your full-month charges for recurring purchases and usage-based, on-demand purchases. Most recurring purchases are billed the month in advance. Usage-based services are billed after you use the service. If you make a change to your service, this section will have a subsection labeled Change in Service and Partial Month, which will contain partial-month charges and credits for added or removed services, along with one-time activation or termination fees, if applicable. Charges billed/credited during the current billing period. A section on your Verizon bill that only displays if you have a deposit on the account. If you enroll in this payment option, Verizon will automatically debit your bank account every month for the total amount due for your telephone services. Charges for advertising in the Verizon Directory. When you call directory assistance, an operator provides national and local phone numbers for a small fee. To call directory assistance, press 411 and provide the operator with the city, state and name of the listing you're looking for. (Operators cannot provide nonpublished numbers.) You may request two listings per call. Shows charges for requests for a listed telephone number, area code, and/or address and ZIP code. Discounts on monthly charges and connection fees may be available for qualifying customers. See Business Internet. The date your payment should be received by a Verizon payment office. In some states, if your payment is not received by the due date, you could be subject to late fees. Your payment due date is for your current charges only. If you have an outstanding balance with Verizon, that amount is due immediately. DVR is an upgrade to the Fios TV service and is an excellent choice for certain businesses that have the need to record programs for future viewing. Your first bill may be higher than normal. In most cases, it will include a full month of charges billed in advance plus any partial-month charges for the days from when your services are activated up to your normal monthly statement date. It will also include one-time charges and any balance forward or account adjustments (if applicable). Based on your initial order, we may estimate your monthly bill. This will not be an actual bill, which may vary from the estimate. The estimate will exclude usage and changes made after your initial order. Your exchange numbers (also known as your prefix) are the three digits immediately following the area code, as in ###.722.####.Your home exchange includes all of the phone numbers in your immediate community that share the same local calling area.Some exchanges may also be pay-per-call exchanges. Calling these numbers will result in a charge on your phone bill as set by the information provider. This government regulatory agency ensures that all forms of communications technology in use in the United States follows a standard set of guidelines. If you question charges on your bill imposed by the FCC, correspondence may be directed to:,Informal Complaints and Public Inquiries Branch Enforcement Division, Common Carriers Bureau Federal Communications Commission Washington, DC 20554,You may call the FCC directly at 888.225.5322. On March 14, 2024, the FCC adopted a new policy requiring cable operators and direct broadcast satellite providers to specify the "All-In" price for certain video programming-related costs in promotional materials that include pricing information and on subscribers' bills. In accordance with this mandate, your Verizon Fios bill now includes a special section that outlines certain video programming-related costs and the sum of those specific charges in a single "All-In" price. You can find this section on page 2 of your bill. This charge funds part of the cost of providing long-distance access to the local network. The charge is applied per line. The Federal Communications Commission (FCC) authorizes this charge. A federal tax levied on all long-distance calls and some services and features. The U.S. government applies a 3% federal excise tax to some charges on the telephone bill. This amount is sent to the U.S. Department of the Treasury. This charge funds programs designed to keep telephone service affordable for all Americans. It funds internet access discounts to schools, libraries and rural healthcare providers. The Federal Communications Commission (FCC) authorizes this charge and reviews it quarterly. This monthly fee helps cover a portion of the costs currently charged by local programming providers to Verizon for basic-tier programming channels and is subject to change. A type of telephone service that offers an unlimited number of local calls within a specified calling area for a fixed monthly rate. A local franchise authority may impose a financial obligation on Verizon to support public, educational and government programming channels in your local Fios TV franchise area. Depending upon the specific provisions included in the local franchise agreement between your community and Verizon, the fee is either based on the percentage of Fios TV revenue generated in your local franchise area, a per-subscriber amount, or a lump-sum payment. On your bill under Verizon Surcharges, you may see any one or all of the following fees: PEG Grant Fee, PEG Support Fee or Franchise Related Costs. Fraud is the illegal use of your phone number or Verizon account by someone without your permission. An installation charge might be required to start your new telephone service. Installation charges generally appear on your first telephone bill. These are FCC-allowable charges that reimburse your local telephone company for providing access to the long-distance network. This regulated charge must be passed on to all customers' telephone lines, whether they make long-distance calls or not. An ISP provides individuals and companies with access to the internet. The line on your bill that shows the total of all charges for products associated with your internet service that are not included in your bundle. This can be found under New Charges. Section on your bill that shows all of the products and their charges that are associated with your internet service. In some areas, you may be charged a late-payment fee if Verizon does not receive your payment by the due date on your bill. Late-payment charges may apply in some states. Where invoked, the penalty applies to the amount past due. If your account has an outstanding balance, you may see a message on your bill specifying the exact late-payment charge, which may be an amount or a specific percentage added to your account. Names, telephone numbers and addresses that are published in the Verizon telephone directory and are listed in Verizon directory assistance. The geographic area within your Local Access and Transport Area (LATA) that you can call without a toll.For a complete guide to your local calling area, check the consumer guide section of your white pages. Calls within your local calling area that generally do not generate a toll are local calls. Your local calling area is defined by your local calling service plan. For a guide to your local calling area, check the consumer guide in your white pages. The Local Call Summary on your Verizon bill may also include fees for regional toll calls (also known as IntraLATA) calls. These calls are not within your local calling area, but are within your Local Access and Transport Area (LATA). LATAs are geographical boundaries determined by the federal government and determine local calling areas and extended calling service. In comparison, InterLATA calls are made outside of your LATA and are generally thought of as long-distance calls. Any call that generates a toll, whether a local toll call or a long-distance call, can be handled by a provider of your choice. Many companies now provide both IntraLATA (local and local toll service) as well as InterLATA (long-distance service) plans. This charge funds the technology that allows customers to keep their phone numbers when they change local telephone companies within their same calling area. The Federal Communications Commission (FCC) authorizes this charge. Calls outside of your local calling area are regional toll calls, or local toll calls. Local toll calls are also known as IntraLATA calls: calls that aren't within your local calling area but are within your Local Access and Transport Area (LATA). Calls made outside of your LATA are long-distance calls, also known as InterLATA calls. For a guide to your local calling area, check the consumer guide in your white pages. The cost for calls made to areas outside your local calling area but that are not considered long distance. The time and day-of-the-week discounts apply to all calls that are originated within discount periods. The rate periods for weekday and weekends are the following:,Weekday Rate—applies to directly dialed local messages placed Monday through Friday, 8 AM to 10 PM. Night and Weekend Rate—applies to directly dialed local messages placed Monday through Friday, 10 PM to 8 AM and all day Saturday and Sunday. Calls made outside your Local Access and Transport Area (LATA) regional boundaries are long-distance calls. Long-distance calls are made from one LATA to another and are also referred to as InterLATA. Long-distance calls include out-of-state calls, and sometimes in-state calls, depending on how the LATAs are drawn in your area. Many companies now provide both IntraLATA (local and local toll service) and InterLATA (long-distance service) plans. Note: Long-distance calls require a 1 + area code + number. International long-distance calls require 011 + country and city code + number. The telephone service provider that connects you to long-distance numbers. Debit adjustments on your bill related to items such as returned check charges, temporary disconnect and restore service charges, and late-payment charges will appear in the Current Charges section of your bill. Total of all current charges and credits for Verizon and any other service providers listed. Monthly charges for Verizon services. Nonregulated services are services provided by Verizon that are not subject to federal or state regulations. Nonbasic services are services provided by Verizon that may or may not be subject to federal or state regulations, depending on the specific state requirements. Monthly products and services that are not regulated or tariffed by the state's public utility commission. Items included in this section vary by state. Itemized monthly products and services that are regulated and tariffed by the state's public utility commission. A fee assessed for the privilege of using the municipal public rights-of-way. This fee provides the municipality with the funds needed to recover the cost of administering the access to the right-of-way. Typical costs included are for inspection, permit processing, engineering, traffic and other like expenditures that the municipality incurs to manage the health and safety of its citizens as utility companies work in the right-of-way. The fee is generally either an amount per telephone access line or a percentage of revenue. State law or public utility commission tariffs allow Verizon to recover these costs as a separately billed item. Multi-Room DVR is an upgrade to the Fios TV DVR service and is an excellent choice for certain businesses that have more than one TV in their offices. With Multi-Room DVR, you can watch a program recorded on your DVR from other TV sets in your business that are connected to a regular (non-DVR) set-top box. The Multi-Room DVR feature even lets you begin watching a recorded program on one TV in your business, pause the recording, then continue watching it on another TV in your business. Summary of charges that are listed by bundle and single price points for each type of additional servicevoice, TV, internet, and wireless). Also displayed is a single price for taxes and charges from other providers. Message that details any new promotions that are beginning that month on your account. Nonbasic services include optional services, such as Call Waiting, Caller ID, and maintenance agreements for Inside Wire. Pay per call. On your bill, this term refers to federal, state and local taxes and surcharges that are not related to the basic service portion of your bill. Your name, address and telephone number are not published in the directory, but are available from directory assistance. A service fee may apply to have your number nonlisted. Charges vary from state to state. A line added to your service address after the installation of your primary line. You can have more than one nonprimary phone line. A nonprimary phone line may be billed separately from your primary or other nonprimary phone lines. In addition, your primary or other nonprimary lines can be billed under different names. Note: Primary and nonprimary lines must have the same billing address. Your name, address and telephone number are not published in the directory white pages, and your telephone number is not available from directory assistance. If you have a nonpublished number, "NON PUBLISHED" will appear on your remittance stub in place of your telephone number to ensure your privacy. A service fee may apply to have your number nonpublished. Charges vary from state to state. Charges that appear on your bill for services that are not subject to state public utility commission regulations. Nonregulated services are services provided by Verizon that are not subject to federal or state regulations. Nonbasic services are services provided by Verizon that may or may not be subject to federal or state regulations, depending on the specific state requirements. The NY Municipal Construction Surcharge recovers a portion of the expenses Verizon incurs for relocation of its facilities that are in the public rights-of-way to prevent interference with street repairs, public construction projects or other activities required for public health, safety or convenience. The charge is applicable to a customer's High Speed Internet, Fios Internet or Fios Digital Voice subscription and is reflected in the Verizon Surcharges and Other Charges and Credits section of the bill. Includes one-time charges such as installation or activation of new service and any one-time subscriptions. Example: One-time installation would cover the activation of any additional outlets or the installation of new outlets. On your bill, OCC is a catch-all term for charges and credits not included in the main fee categories printed on your bill. A detailed listing of your other Charges and Credits (if any) for the month is printed on subsequent pages of your bill. The line on your bill that shows the total of all charges associated with services provided by providers other than Verizon. This can be found under New Charges. Section on your bill that shows all of the products, details and charges for services provided by providers other than Verizon. Display charges for services that are billed on a per-use basis, such as directory assistance and voice mail. Service that includes multiple products and features for one set price. Delivers Verizon remote, near real-time signaling and analysis of VoIP traffic to help troubleshoot network problems. Verizon bills services one month in advance. If your services are activated in the middle of the monthly bill cycle, Verizon will bill for the partial month as well as the following full month. EXAMPLE: If your statement date (bill cycle) is on the 15th day of each month and your service is activated on the 1st, your partial-month charges would be for 15 days of service from the 1st up to the 15th. If a change is made in the Activation Date of your order, Verizon will adjust your Partial Month Charges and Credits based on the new date and number of days in the partial month. Some voice services in MA and RI do not bill in advance. Unpaid balance from the previous bill. Does not include payments and credits processed after your billing date. A statement on your bill indicating that you have an outstanding balance with Verizon. Any outstanding balance should be paid immediately to avoid possible late fees. The address where you send your monthly payment. Always use the payment address on your Verizon bill when you mail your payment. The address is based on the Verizon accounting office nearest to where you live. Date that payments must be received by to avoid a late fee. Amount paid on the last bill. Does not include payments processed after your billing date. Amount sent for the balance due. On occasion, you may have sent us a payment that was not processed in time to reflect on your current billing statement. Please deduct any amount already paid before sending your current payment. A section on your Verizon bill that itemizes charges for calling features such as *69. Some features are available as "pay-per-use" features, which means that you may pay as you use them rather than paying a monthly flat fee. Some features are available as "pay-per-use" features, which means paying for each time they are used rather than paying a monthly flat fee. A local franchise authority may impose a financial obligation on Verizon to support public, educational and government programming channels in your local Fios TV franchise area. Depending upon the specific provisions included in the local franchise agreement between your community and Verizon, the fee is either based on the percentage of Fios TV revenue generated in your local franchise area, a per-subscriber amount, or a lump-sum payment. On your bill under Verizon Surcharges, you may see any one or all of the following fees: PEG Grant Fee, PEG Support Fee or Franchise Related Costs. A local franchise authority may impose a financial obligation on Verizon to support public, educational and government programming channels in your local Fios TV franchise area. Depending upon the specific provisions included in the local franchise agreement between your community and Verizon, the fee is either based on the percentage of Fios TV revenue generated in your local franchise area, a per-subscriber amount, or a lump-sum payment. On your bill under Verizon Surcharges, you may see any one or all of the following fees: PEG Grant Fee, PEG Support Fee or Franchise Related Costs. In some states, regulations require that we collect funds for the poison control network in your area that provides information on poison remedies 24 hours a day. Amount that reflects any charges that you did not pay on your last bill that have been carried forward to your new bill. Previous charges can appear for several reasons: Message that details any promotions you have that may be ending that month. A government agency that sets and enforces regulations for all state utilities, including all phone service providers. The PUC approves/disapproves rates, initiates legislation and provides general rules for utility companies doing business in your state. A summary of previous balances and payments, and all new charges on your current bill. On your bill, a rate adjustment reflects a prorated portion of a monthly charge for a service or feature. Calls outside of your local calling area are regional toll calls, also known as local toll calls. These calls are IntraLATA calls: calls that are not within your local calling area, but are within your Local Access and Transport Area (LATA). LATAs are defined by geographical boundaries drawn by the federal government. Local toll calls can be handled by your local service provider or by a provider of your choice. Many companies now offer both IntraLATA (local and local toll service) and InterLATA (long-distance service) plans. For a guide to your local calling area, check the consumer guide in your white pages. This monthly fee helps to cover the rising cost of delivering regional collegiate and professional sports programming to subscribers. The fee is assessed only on customers who have subscribed to programming packages that include Regional Sports Networks. This fee is a monthly Verizon surcharge that helps to recover the annual per video subscriber fee that Verizon pays to the Federal Communications Commission (FCC) to fund the FCC's administrative costs. Regulated charges that appear on your bill are subject to federal or state (such as PUC) regulations. Regulated and basic charges are for services provided by Verizon that are subject to federal or state regulations. Basic charges are for services that may or may not be subject to federal or state regulations. This charge funds an attendant relay system that allows people who are deaf, hard of hearing and/or speech impaired to communicate over the telephone. An informational grid that is required to be displayed on the bill in some states that shows a breakdown of charges by category. You can use this as a guide to tell what charges your payment is applied to if you don't pay in full. A fee that applies when returning Business Digital Voice equipment. This monthly Verizon surcharge recovers Verizon's costs where a jurisdiction charges Verizon for the use of the municipal public right-of-way to provide telecommunications services. This fee is generally charged per telephone line and may be referred to on your bill as a Municipal Franchise Fee, Right of Way Fee, or State Infrastructure and Maintenance Fee. See Services section for the contact information on your bill to contact Verizon with billing questions, orders, repair, etc. Message that shows the provider for each service that you have and the cost associated with each service. Slamming is the unauthorized switching of a customer's long-distance company. Your telephone service provider is required to have authorization and third-party verification before requesting that Verizon change customers' service providers. Some companies do not adhere strictly to this requirement. Many companies use telemarketers to sell their services, and consumers need to make their company preference clear to sales representatives. You can take the following measures to minimize the potential problem of slamming: The Specials and Promotions section of the bill includes full-month credits on your bill for special pricing, bundle promotions and any other promotional discounts. Your bill reflects state tax levied on all long-distance calls and some services and features. Telephone companies must pay tax on total revenue. This funds the public utility commissions and other state services. Our statement date is the date your bill was created. Your bill lists charges incurred during your billing period. The statement ending date is the close of the billing period and the last date that charges were available to place on your bill. The Subscriber Line Charge is a fee that helps telephone companies, like Verizon, recover the additional costs of providing and maintaining operable lines to carry long-distance traffic. Congress allowed this charge in 1996. More specifically, the charge helps recover costs for outside telephone wires, underground conduits, telephone poles, and other necessary facilities and equipment. Certain states mandate an equivalent state charge, which then helps offset the cost of telephone service in that state. So, in some cases, you will find both a Federal (or Interstate) and a State (or Intrastate) Subscriber Line Charge on your bill. This charge is not a tax, but an allowed surcharge passed on to customers when their service can be used for long-distance calls. The charge applies whether you make long-distance calls or not. Other names for this charge that you may see on your bill: Local governments assess municipal surcharges and fees for special bonds or levies. The amount collected is sent to them. Required federal, state, and local taxes and fees. The amount collected is sent to them. Federal, state, and local taxes and surcharges on your local toll charges. Depending on where you live, federal, state and local governments may assess taxes on your local, local toll and long-distance charges on your phone bill. The same tax or fee, such as the federal excise tax, may appear in multiple places on your bill. Federal, state, and local taxes and surcharges on your nonregulated/nonbasic services. Depending on where you live, federal, state and local governments may assess taxes on your local, local toll and long-distance charges on your phone bill. The same tax or fee, such as the federal excise tax, may appear in multiple places on your bill. Your telephone bill reflects required federal, state, and local taxes and surcharges for items such as 911 fees and the interstate subscriber use fee. Taxes, Fees and Other Charges contains all federal, state and local taxes, fees and surcharges, as well as Verizon-applied surcharges, including late-payment and returned-payment fees. Bill section that includes all applicable taxes, surcharges, fees and Federal Communications Commission (FCC) charges for your area, as well as any late-payment fees, returned-payment fees and employee concessions. Subsection of the Taxes, Fees and Other Charges section of the bill that contains federal, state, and local taxes and surcharges such as Federal Excise Taxes, 911 Charges, and State and County taxes, if applicable. Charges for local calling outside service areas and for long-distance calls. On your Verizon bill, this is the amount you currently owe. Total of basic charges shown in this section of the bill. These charges include line charges and local calling, plus taxes and surcharges. The total due is a combination of your current charges and any outstanding balance. It is the amount you currently owe to Verizon, minus any payment you might have made after the closing date of your bill. Total of charges in the New Charges section of the bill. These are charges for the current billing period. Total of promotions, credits and discounts shown in this section of the bill. Shows total charges for telephone calls beyond local but not quite long distance. This amount includes taxes and surcharges applied to toll calls. The combined total of your regulated/basic, local toll and nonregulated/nonbasic charges. This amount represents all the services provided to you by Verizon as your local telephone company. Touch-tone dialing service. Device that allows individuals with speech or hearing disabilities to send and receive typed messages over a standard telephone line. The line on your bill that shows the total of all charges for products associated with your TV service that are not included in the bundle. This can be found under New Charges. Section on your bill that shows all of the products and their charges that are associated with your TV service that are not included in your bundle. The line on your bill that shows the total of all charges for products associated with your TV service when you do not have a bundle. This can be found under New Charges. Section on your bill that shows all of the products and their charges that are associated with your TV service. Any account adjustments or unpaid charges from a previous bill will be carried over to the following month's bill and will display as a credit or charge previous balance. Your name, address and telephone number are not published in the directory, and your telephone number is not available from directory assistance. Your name, address and telephone number are not published in the directory, but are available from directory assistance. Includes any usage-related charges such as those for Pay Per View or Directory Assistance. Account number on your bill that is associated with your Verizon Online internet service. The address where you send your monthly payment. Always use the payment address on your Verizon bill when you mail your payment. Subsection of the Taxes, Fees and Other Charges section that contains fees and surcharges that Verizon collects on behalf of federal, state and local governments such as the Federal USF, Federal Subscriber Line Charge and Public Education Grant Fee (PEG), as well as late fees and returned-payment fees. This monthly fee allows Verizon to recover from its customers the cost of the video franchise fee Verizon is required to pay to local franchise authorities, which may be up to 5.26% of the gross revenues from Fios TV services, in order to provide TV services. Each local franchise authority has the right to impose support obligations on Verizon to cover the funding costs of providing public, educational and government programming channels to the cable television subscribers within the franchise area. Some communities may also have an Institutional Network Fee, or I-NET fee, to cover the costs of providing dedicated network services to large institutions, schools, hospitals, emergency workers, etc. These charges are added to customers' bills to collect the payments that Verizon makes to the local franchise authority. These fees can be either in the form of a per-cable-television subscriber fee or in the form of a percentage of gross revenues for the sale of cable television services. This fee recovers the amount Verizon pays to fund the administrative costs of one or more regulatory bodies, whether that is the Federal Communications Commission that is funded on a per-subscriber fee basis or a state regulator that may be funded on a per-subscriber basis or on a percentage of cable television revenue. The line on your bill that shows the total of all charges for products associated with your voice service that are not included in the bundle. This can be found under New Charges. Section found on your bill that shows all of the products and their charges that are associated with your voice service that are not included in your bundle. The line on your bill that shows the total of all charges for products associated with your voice service when you do not have a bundle. This can be found under New Charges. Section on your bill that shows all of the products and their charges that are associated with your voice service. Voice over Internet Protocol (VoIP) is a technology that transports high-quality voice calls over the internet instead of over a traditional phone network. Two-line IP phone used for Business Digital Voice. Six-line IP phone used for Business Digital Voice. Twelve-line IP phone used for Business Digital Voice. Sign in to your Verizon business portal to view and pay your bill, order products and services, manage your router, access security settings and more. : Each portal user has a role that determines the features and information that are accessible within the portal. . These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn moreFios TV Mobile App | Support Business
The Fios TV Mobile app is your mobile companion to your Fios TV service and is available to all Fios TV subscribers. With a modern user interface (UI) and intuitive navigation, the Fios TV Mobile app provides effortless content discovery from our ever-increasing catalog of newly added networks and On Demand titles. The app is organized into five primary menu categories:,The following mobile devices, smartphones and tablets, are supported:,The following devices are not supported:,Kindle Gen 8 devices may experience issues during playback. Note: The list of supported devices is subject to change, and Verizon does not support the use of its apps on jailbroken or rooted devices. Explore these topics for answers to some of the most common questions related to logging in to the Fios TV Mobile app. There is a known issue where some users have been able to log in to the app while in their Fios office, but not while away from the office. This is due to a mismatch between the user's IP address and their out-of-office ID. We apologize if you experience this. To resolve your issue, please report it from the option in the app menu. For security reasons, please do not include your account password. All saved settings including parental controls are lost—it will be treated like a newly installed app with no previously selected options or settings saved. Explore these topics for answers to some of the most common questions related to permissions in the Fios TV Mobile app. The Fios TV Mobile app uses the local network to communicate with your Fios router to allow use of the remote control feature in the app as well as to deliver content. Be sure to allow this permission to fully enjoy the app. When you download and install the app, you will be prompted to allow the Fios TV Mobile app to access your device's photos, media, and files. Of these, the app uses only the file storage for security certificates, licenses, and downloaded video content for offline viewing. Photos, media, or any other personal information is not accessed by the Fios TV Mobile app. You will be unable to proceed with app installation if you deny access to device storage. Subsequently you will have to open up your device settings app, navigate to manage your apps, select Fios TV Mobile, then enable the permission for storage. Open your device Settings and a possible path could be but the path is subject to change with different devices and operating systems. You may be prompted to allow access to your device location. Denying device location will limit availability of certain content. You may be prompted to enable the or permission which is disabled by the Android operating system by default. The Fios TV Mobile app supports a mini player which can be launched from the main streaming player by tapping an icon. This mini player "floats" over the Fios TV Mobile app, thereby allowing the user to browse the app while streaming. Permitting or allows the mini player to float over the Fios TV Mobile app only (support outside the Fios TV Mobile app is not available). Selecting on most devices takes you directly to the section of the app to enable the permission. For Android devices where the direct link is not supported, you may be able to follow these steps, but note they may differ for different devices and operating systems:,Some Android devices have a different treatment for the above:,Long press is a user interface that allows quick access to the most popular actions you would take on that screen. To long press, hold your finger on a program card or a guide cell and it will pop up a list of options such as watch, program details, follow/record, etc. Long press is different from a simple tap where tapping the program card or the guide cell always takes you to the program info page. Watch is an action you would take to play/view your content on your mobile device. You can watch Live TV anywhere within the United States and its territories. Availability of live TV channels on your mobile device depends on your Fios internet and Fios TV subscription and also on your in-office (IO) and out-of-office (OOO) status. You are considered In-Office (IO) only when your device is connected to the Fios router provided with your Fios Internet service. This router is also associated with your Fios service account. When you are not Wi-Fi connected to your Fios router, even when you are physically next to it, you are always considered Out-of-Office (OOO). Your IO and OOO status determines your Fios TV Mobile app experience, availability of certain Fios TV Mobile app features, and the availability of Fios TV content for Live TV, On Demand, and DVR mobile streaming. You are considered out-of-office (OOO) when you connect your device to their Fios router. Yes. When you are not connected to your Fios router, you can access the internet via some other Wi-Fi connection (free or paid) or via a 3G/4G mobile wireless network. Also, when you are not connected to your Fios router, you will get the OOO Fios TV Mobile app experience, which may not include all the channels as when in-office. Content is not available for streaming outside of the United States and its territories. Verizon Wireless service customers using the Fios TV Mobile app (version 1.0 or later) on a compatible device in the United States may incur Verizon Wireless data usage charges for watching videos. You will incur data usage for non-streaming activity, such as starting/restarting the App, going off airplane mode and transitioning from Wi-Fi to 4G LTE (approximately 1-5 MB per instance) and diagnostic data (approximately 12 MB per month for typical streaming activity, substantially greater for high levels of streaming). Video streamed to your mobile device or tablet exclusively over Wi-Fi will not incur wireless data charges. If you are not a Verizon Wireless customer and stream a video over a 3G or 4G LTE wireless network, then any applicable wireless data charges will apply. For more info, see the End User License Agreement (EULA) that can be found in the 'About' section under Settings. Explore these topics for answers to some of the most common questions related to settings in the Fios TV Mobile app. Placed at the top left of the Fios TV Mobile app screens, Fios TV users may tap the icon (for iOS) or 3 lines (for Android) to access their app settings. From here, you can:,Yes. To manage Parental Controls (PCON) go to . You will first need to create a PCON PIN to enable parental controls. Once you create a PCON PIN, you may select by age groups or by a custom selection that allows you to select the maximum allowed rating. Parental controls filtering will apply to the mobile device only. Closed Captioning is supported from the video player only for Live TV or On Demand content that supports closed captioning (CC). Since this app supports many Android-based devices, this app considers only the Google subtitles (CC) selection under . For Android-based Samsung devices, the Samsung subtitles (CC) selection is not considered. Secondary Audio Programming (SAP) is available, for many programs aired on Live TV, from your video player only. SAP may contain audio in Spanish (most common), other languages, or even Descriptive Video Service (DVS), which assist the visually impaired by describing the action as it takes place on screen. Any time SAP is available for the program you are watching, you will see an SAP button. Simply tap the button, select the audio stream of your choice, and you should start hearing the secondary audio language or DVS. To access your On Demand* content on a mobile device, you need to first register it as one of your On Demand devices. Upon registering, the device will then occupy one of your available On Demand device spots. If your device is not registered, you will be prompted to do so when you attempt to stream On Demand content. *While a lot of On Demand content is available for viewing on your set-top box, and registered mobile devices, there is On Demand content that is available for viewing only on your set-top box. You can add the following devices:,Once you reach your On Demand device limit, the primary account owner will be required to unregister an existing device before adding a new one, or you may transfer the registration from an existing device to another one. Yes, the primary account owner can register a new device, transfer registrations or even remove previously registered devices from the section of the Fios TV Mobile app. If you replace a mobile device or tablet, the primary account owner will need to unregister the old device and then add the new one as one of the On Demand registered devices. Sometimes the simplest way to resolve an issue might be to simply close the app and launch it again, or to logout and log back in. If you are having issues that surface repeatedly or simply persist, you can always report it through the app from the center section. Once you submit it, you can also track it. For security reasons, please do not include your account password. It may be helpful to include details about your issue, as well as relevant account information (My Business user ID), version number, device, or platform details. Guide is your primary menu option to navigate live TV content available with your TV service. In your menu, go to Guide to scroll through all of your available channels. You can view TV listings by channel numbers or "Neighborhoods" (channel genre). To switch to the "Neighborhood" experience, select the 'Genre' sort option from the guide filter. You can also set your favorite channels. The Guide has the following sections that you can use to navigate Live TV:,Yes. Go to the TV listings option under Guide, tap the channel logos on the left hand side to either favorite a channel or to remove the channel from being a favorite. All Fios TV subscribers with a Fios Internet subscription can watch a smaller selection from the full channel lineup while in-office (IO). Out-of-office (OOO) live TV viewing is a smaller selection from these in-office channels. Virtually all subscribed live TV channels can be viewed in-office (IO) only, on eligible mobile devices and tablets, with Fios internet subscription and with Fios TV subscription that includes a Fios TV One set-top box (referred to as the Verizon Media Server (VMS). There may be some configurations (as an example, the VMS configured as an IP client) where watching the full channel lineup is not supported. For more information refer to the FAQs on Verizon Media Server (VMS) Streaming. Live TV content is only available in the United States or its territories. Neighbourhood, available on Watch now and on TV listings guide, are live TV channels grouped by genres like Shopping, Locals, Spiritual, Entertainment, Home & Leisure, Kids & Family, etc. You can surf the Guide by genre by tapping the filter icon and then selecting the sort by 'Genre' mode. You can surf the Guide by channel numbers, if in the Neighborhood genre mode, by tapping the filter icon and then selecting the sort by 'Channel #' mode. You can find On Demand content on the screen or in the sections of the app. You may also on a title of interest and the program information page of that title will inform you of its On Demand availability. You have On Demand access to titles with your Fios TV package subscription and you also have titles available for purchase or for rental. You can find your rented or purchased content under on this app. *While a lot of On Demand content is available for viewing on your set-top box and registered mobile devices, there is On Demand content that is available for viewing only on your set-top box. Any** On Demand title you buy or rent instantly shows up on all your On Demand registered devices if those devices are connected to the Internet. You may be required to refresh your library to view the updated list. For On Demand registered devices, the primary account owner go to . **look for web or mobile content availability prior to purchases or rentals made on your set-top box. When you buy an On Demand title, you pay once and can access the title an unlimited number of times over an indefinite period of time. When you rent an On Demand title, you pay once and can access the title for a limited period only. Rental titles will no longer be playable after the rental period has expired. You can still view On Demand titles you have purchased after you disconnect your Verizon services as long as you maintain your My Business User ID and password. You can access these titles on registered, supported mobile devices. Certain devices, such as iPhones, iPads, and Kindle Fire tablets, are view-only. This means that you can purchase or rent On Demand titles via other access points like your set-top box and then watch them on these devices, but you cannot make purchases or rentals directly through these devices. If you are using the Fios TV Mobile app prior to your Fios office installation, you may also be restricted on Android devices as well. Rest assured that once your Fios installation is complete, you will be able to purchase or rent On Demand titles if allowed with your business TV plan. We simply need to set up your Fios office equipment before you can do so. Verizon Fios TV for Business subscribers cannot download or stream purchased or rented content to your PC or laptop. On Demand titles are not eligible for refunds. You will be alerted at each stage while making a purchase in the On Demand store. Please ensure that you have selected your intended choice in the correct format before you confirm your purchase or rental. The Fios TV Mobile app will ask for your My Business password when you attempt an On Demand transaction. Please do not share your password with anyone. For your protection, Verizon advises that you change your passwords frequently. Choose a password that is easy to remember but difficult for others to guess. Turn to My Stuff to check what your DVR has in store for you. You may also check your upcoming recordings or manage recordings of your favorite movies and TV series. Other things under My Stuff include:,If you have one or more DVRs in your office, use the Fios TV Mobile app to manage and schedule your DVR recordings from anywhere. To determine if your business is eligible for an upgrade to your service to include a DVR recording feature, please call Verizon at (). Yes, this is only available to Private Viewing Business TV subscribers with Multi-Room DVR Enhanced or Premium Service and Fios Internet. To learn more, read the FAQs on Multi-Room DVR Enhanced Service Mobility. Yes, Multi-Room DVR Enhanced or Premium Service and Fios Internet subscribers can. With the Fios TV Mobile app and with internet access, you can watch eligible recorded content anywhere within the US and its territories. Some content providers and channel stations that own the original content restrict recorded content from being streamed out-of-office. In this scenario, you might see a message like: Due to licensing restrictions, DVR content from this channel is not available out-of-office.,Yes. You can set DVR recordings from the Guide section of the app or from the program info page when that content is available on live TV. First go to . To view your eligible recorded content go to the Recorded section. To manage your DVR recordings go to either Upcoming or to Series. No, only Verizon authorized routers are supported to work with the DVR management feature at this time. The Verizon Media Server (VMS) is the Fios TV One set-top box (STB) that you get with your Multi-Room DVR Enhanced or Premium Service (referred to as Multi-Room DVR Enhanced Service in the FAQ). This is a feature available with the Fios TV Mobile app that allows live TV streaming and DVR streaming from the Verizon Media Server (VMS) to an eligible mobile device or tablet. With the VMS streaming feature, subscribers of both Fios Internet and Fios TV service that includes the VMS box can watch virtually all subscribed live TV channels while in-office and connected to the Fios router. There may be some configurations (as an example, the VMS configured as an IP client) where watching the full channel lineup is not supported. In addition to the live TV VMS streaming, subscribers of both Fios internet and Multi-Room DVR Enhanced or Premium service can also stream DVR content:,To start live TV streaming or DVR streaming from your VMS, your mobile device must be auto-paired with the VMS. To do this, your Fios TV Mobile app must be launched in-office while connected to your office Fios router. To learn more, read the FAQs on Verizon Media Server streaming. Viewing content on mobile devices is best effort and is not guaranteed. Simultaneous viewing of your channels and recorded content on your TV and scheduled recordings take priority over streaming to mobile devices or tablets. These can override active streaming sessions to your device. The Fios TV Mobile app uses the local network to communicate with your Fios router to deliver content. Be sure to allow this permission to fully enjoy the app. You must be subscribed to both Fios Internet and Multi-Room DVR Enhanced or Premium Service to access your recorded content and live TV on your eligible mobile device or tablet. Download the Fios TV Mobile app from the iOS, Android, or Amazon Kindle app stores. Launch your Fios TV Mobile app with your Verizon My Business username and password while you are in-office and connected to your Fios Router. Log into with your My Business user ID and password to check your Fios TV plan. To determine if your business is eligible for an upgrade to your service to include Multi-Room DVR Enhanced or Premium Service, please call Verizon at (). Follow these steps to add (auto-pair) your mobile device to your VMS:,Check on your TV:,Check within Fios TV Mobile app:,The VMS can support up to fifteen mobile devices. Only up to 5 simultaneous streaming are supported. A combined maximum of up to five live TV and/or DVR streams are supported. You are considered in-office when your device is connected to your Fios Router. If you are not connected to your Fios Router, you are considered out-of-office. Out-of-office connection can be over Wi-Fi or over a wireless mobile data network. Yes. You cannot stream live TV from your VMS to your device while away from the office. You can stream select live TV channels via Uplynk. Recorded content can be streamed from your VMS to your device in-office. Up to five simultaneous live TV and recording streams are supported. Previously recorded content can be streamed from your VMS to your device while you are away from the office and within the US and its territories. Some content providers and channel stations that own the original content restrict recorded content to be streamed out-of-office. In this scenario, you might see a message like: Due to licensing restrictions, DVR content from this channel is not available out-of-office.,Some content providers and channel stations that own the original content restrict recorded content to be streamed out-of-office. In this scenario, you might see a message like: Due to licensing restrictions, DVR content from this channel is not available out-of-office. Also, if a certain recorded content is being streamed to a mobile device out-of-office, then that recorded content cannot be streamed to another mobile device out-of-office. No. Recorded content is not available outside the United States. You can watch live TV from several launch points. Your options are:,If your option is a icon, you already have access to the full channel lineup. If your option is via Uplynk (i.e. the icon), you can use the drop-down menu and select the icon to access your full channel lineup in-office. If your VMS has several users watching live TV at the same time and/or there are multiple simultaneous recordings, then your VMS has no resources available to stream to your device. In this event, you have the option to 'Stream From' Uplynk. Your VMS also allows streaming to multiple mobile devices. You may not be able to stream to your device if your VMS has no resource available. Uplynk allows you to continue watching live TV from available channels. Simultaneous viewing of your channels and recorded content on your TV and scheduled recordings take priority over streaming to mobile devices or tablets. These can override active streaming sessions to your device. Select from the section of the app. Stream your recorded content from the section of the app. Look for the icon for a given recording. For recordings that have multiple episodes, select the program title to get the individual recordings. Look for the icon for these individual recordings. Choosing the VMS for streaming is no different than selecting a VMS for viewing or scheduling your recordings. You always have a default VMS selected. To change your VMS, go to the DVR > Recorded section of the app and choose your VMS. Streaming will happen from that VMS. Choosing your preferred VMS from the Stream From section of the app is another option. You will be unable to stream your recordings in the following scenarios:,If your VMS has several users watching live TV at the same time and/or there are multiple simultaneous recordings, then your VMS has no resource available to stream to your device. In this event, you have the option to Uplynk. Your VMS also allows streaming to multiple mobile devices. You may not be able to stream to your device if your VMS has no resources available. Uplynk allows you to continue watching live TV from available channels. Simultaneous viewing of your channels and recorded content on your TV and scheduled recordings take priority over streaming to mobile devices or tablets. These can override and terminate active streaming sessions to your device. You can only stream recordings from your VMS. If you are having issues establishing a connection between your mobile device and your VMS or you are getting streaming errors, please reboot your VMS. Go to the menu on your VMS, and then go to Customer Support. Choose Top Support Tools, then Reboot STB. If problems persist, please access the Help section of the Fios TV Mobile app. You may also submit your issue to Fios technical support. You must be connected directly to your office Fios router. You might have certain Wi-Fi extender and/or multiple router configurations in the office that are not recommended and may prohibit you from streaming your content or auto-pairing your device with your VMS. The Fios TV Mobile app uses the local network to communicate with your Fios router to allow use of the remote control feature in the app. Be sure to allow this permission to fully enjoy the app. Connect your device to your Fios router and sign into the app. The app will automatically recognize all set-top boxes on your account. From there, you can simply select the remote control icon in the upper right hand corner of the app to begin using your device as a remote control. If you have more than one router in your office, be sure to connect to the same router that your set-top box is connected to. You may reboot your set-top box and wait until it is ready for operation. Close the Fios TV Mobile app and relaunch it. Your device should now recognize your set-top box. It may take up to 20 seconds for the device to recognize your set-top box. If these steps did not work, here are more reasons as to why you can't communicate with your HD set-top box:,After you select your set-top box, allow up to 20 seconds for the device to recognize your set-top box. Once it is recognized, your set-top box will respond to the app's remote control. Standard definition set-top boxes do not have the technical specifications to support remote control functionality from the app. To upgrade your service to include an HD set-top box, please call Verizon at (). Sign in to your Verizon business portal to view and pay your bill, order products and services, manage your router, access security settings and more. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
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